Yellow Jersey Cycle Insurance Avis 305

I was unlucky enough to have my e-MTB stolen in London, but from the moment I filed the claim, Yellow Jersey were outstanding.

Kien took ownership straight away and went above and beyond to keep things moving. Communication was clear, calm, and proactive, and the whole process was surprisingly quick. They sourced a replacement bike extremely fast (within a couple of days) and even held it safely at their office until I returned from a trip, which really helped.

They also replaced my lock quickly once everything was approved, and when I collected the bike, Jonathan and the team were genuinely great friendly, professional, and they helped me get set up properly (including fitting pedals and setting the suspension sag for my weight).

Overall, a stressful situation was handled in the best possible way. Very pleased with the service and I’d strongly recommend Yellow Jersey.

I have always been pleased with your service and the manner in which you settle claims so promptly. I very much hope I do not have to claim again, it’s not fun coming off the bike, but thankfully I know you are there if I do.

The Yellow Jersey Claims team have been exceptionally patient and helpful with my complicated claim for my pothole damaged and discontinued Zipp wheels. Their technical knowledge helped us reach an informed and equitable conclusion and, with the explosion in bots, it was refreshing to experience a personal service.

Great service and contact, and the response time was really quick. Due diligence to understand the situation was done but team was really great in not asking too much as many insurances do.
Would absolutely recommend it.

Having had my bike stolen I feared that with most insurance claims, this would be a horrendously drawn out process. Very happy to say that it was quite the opposite. It was all handled quickly and efficiently, and got me back on the road in no time!!

I have found Yellow Jersey to be a great insurer. I have had the misfortune of needing to make claims for serious damage to a bike and more recently a theft. All handled swiftly with great communication with named members of the claims team. I get the real sense that they are genuinely interested in making fair decisions (rather than trying to minimise payouts). Both claims were settled to my satisfaction and I was able to get back on the road without too much delay. Prices seems competitive and they offer reductions for loyal customers (even one who has had to make multiple claims)

This review cover the Yellow Jersey travel insurance product.

I have tried to claim under my policy twice, both, based on the policy wording should be covered.

I had 1 missed departure due to motorway incident & another for flight delays caused by Heathrow computer problems making me lose money on transport and accommodation.

I don't believe this is YJ themselves to blame, they use an underwriter called Gallagher Bassett who go out of their way to ask for evidence items that are almost impossible to produce. They also take months to respond to any queries and their portal is nearly always broken in some way.

Avoid their travel insurance, not worth the paper it's written on unfortunately.

I have insured my bikes with Yellow Jersey for 5 yrs. Don’t anymore. I had accidental cover on accessories, garmin& radar. The wording YJ use is misleading/ & should be re written in relation to the above. They would not pay out for a radar lost unless the bike was proven to be damaged. Ridiculous. The bike and accessories and separate parts of the bike.
You can come off a bike and no damage is possible!!!!
Also they are not competitive compared with others. Would not recommend to others.

I would have given 0 stars if possible. DO NOT BELIEVE THE OVER POSITIVE GLOWING REVIEWS. My only guess is these people have never made a claim. Having just had a serious spinal injury mountain biking I would never use this service again. Fact my total costs came to less than 1K. The payout I received was about £50 more than my insurance cost and excess. Yep you got that right. Thank God I had no serious hospital bills.

Do your research, YELLOW JERSEY DO NOT HANDLE CLAIMS. They use an underwriter named Gallagher Bassett. Gallagher Bassett then use a smaller company they own company called Claims Settlement Agencies Ltd. Does it all sound a little murky. Yep that's right. Expect stalling to get an answer, weeks of no communication, lots of paperwork to file and a call line that never gets answered. Check out the feedback
Google "Claims Settlement Agencies Ltd" 1.7 marks out of 5 on Trustpilot
That's the company you'll be dealing with. Like everything else falling apart in the UK this is just another service that'll come up short and never deliver. Save your hard earned money and look elsewhere.

I would like to give a huge shoutout to Jonathan Ryan who has been a pleasure to deal with during my claim.

Jonathan not only reviewed the case in record time, but was very courteous and efficient.

This has been a very positive experience with Yellow Jersey.

Bike insured with YJ for over 2 years. Stolen. YJ refused to pay saying electric locked garage door not covered and bike not padlocked inside the electric and manually locked garage door

I had a bike insured by Yellow Jersey that was recently stolen. It was parked in the underground level of a private residential garage, accessible only via fob-controlled electronic gates.

I secured the bike by the frame using a Kryptonite Evolution Gold-rated lock and cable kit, fastening it to a heavy-duty pipe. In addition, I used a Kryptonite Keeper Bronze-rated lock to secure the wheels.
On 4th July at around 5:00 AM, two thieves illegally entered the building, used a Angle Grinder, and cut through both locks — I have photographic evidence of the damage.

Despite this, Yellow Jersey denied my claim on the grounds that:
* I did not have the original receipt for the locks;
* I used the Kryptonite flex cable to secure the lock setup instead of placing the U-lock directly around the frame and pipe.
This was a private, secure garage. The bike was locked to a solid, immovable object using two high-quality locks, one of which was Gold-rated and visibly destroyed during the theft.

What else was I expected to do — hire a guard to watch the bike? What is the purpose of insurance if, despite following all the reasonable precautions, the insurer finds technicalities to avoid honouring the claim?

It's clear that with the Angle Grinder, they could cut Diamond, Gold, Silver or wherever. It's sad to see a company more focused on trying to blame me for the issue than analyse the situation. 2 Man invaded a Building with an Angle Grinder and cut 2 locks. It's not about what could I have done anymore, nothing could had stopped them.

The company fairly refunded my race registration fee without hassle. I was pleasantly surprised by how smoothly the process went.
Communication was clear and friendly.

Very quick processes from claim to resolution. Claim handlers competently carried out steps with attentive communication. Definitely recommend yellow jersey ultimate cover insurance, returning for 4th year.

I have used Yellow Jersey for a number of years now and thankfully no issues/claims until recently. They settled my claim promptly and hassle-free, for the full amount requested for a race cancellation and I will continue using them to insure my bikes and for race protection cover in the future!

Very good, sympathetic and understanding customer service - made a difficult experience as good as it could be

Yellow Jersey gave a prompt response to my initial claim, both by phone and email, explaining exactly what was covered and what I needed to do to help them process my claim. Inevitably repairs don't go exactly to plan, however the team worked hard to resolve issues and I'm back on the road.

Really excellent service from Yellow Jersey. They were prompt in dealing with my claim, and Jonathan’s expert knowledge was really appreciated when it came to finding a replacement bike and accessories. Thanks you!

Emails and communications were responded to quickly.
Information required was concise and confirmation emails were regular.

Fast and uncomplicated, and most importantly, a pleasant exchange between customer and service provider. Simply top-notch. I'd do it again anytime.