Yellow Jersey Cycle Insurance Avis 

Great communication and dealt with my claim within one working day!

They kept us informed all the way through the process of the claim especially Kien Dang Cert CII
Senior Claims Specialist.
I would certainly recommend them.

Sean McDonald made the who claims process as simple as possible. Even when there were some issues he was quick to get everything sorted out ASAP!

My claim was acknowledged and attended to very quickly without any hassles. The Claim Manager was extremely pleasant and helpful, facilitating the payout very promptly.

Amazing customer service. The team dealt with the issue immediately and sorted it out quickly—big thanks to Sean, Rebecca, Jonathan and Robbie.

Helpful and efficient management of my claim. Really appreciate how quickly and smoothly it all went.

These guys really care. Prompt processing of claim, super-helpful and actively try to get the best outcome for you. Highly recommend them.

Bike was stolen, lodged a claim and was pleasantly surprised by how seamless the process was. I dealt with Kien who was extremely responsive and polite. Would highly recommend Yellow Jersey for anyone looking to take out Bicycle insurance.

I had my Ebike purchased on Cycle to work scheme insured with Yellow Jersey after doing some research on the available insurance providers in the market!

Most of the insurance providers didn’t cover cycle to work scheme bikes, Yellow jersey was one of the few insurance providers with top ratings who did this.

I got my bike insured , however it was stolen recently outside a shopping superstore in broad daylight, during peak times in front of many shoppers, when someone fully covering his face cut off an 15/15 standard lock with a machine cutter.

I was very stressed after this happened as I have lost nearly £3k in few minutes. However Yellow jersey processed my insurance claim, took few days, and approved my claim. I was definitely super happy for the support Yellow jersey has given me during this stressful times.

I feel my claim was handled well. I will definitely recommend Yellow jersey to other people buying bikes on a Cycle to Work scheme without any big research as their prices are fair, service is excellent and their support is more than 5 stars!

I have purchased a new bike and I’m going to purchase a insurance again with yellow jersey!

Thanks Yellow Jersey team!
Your excellent support is appreciated!

Awful awful company. Had a bike accident, sent them all the documents they asked for. Told me they'd send a box for my bike to be delivered to the repair company. Box never arrived and zero follow up from them. I still have the email saying they'd have it shipped to repair shop.

Horrible horrible company!! DO NOT USE!!!!!!

I've been a Yellow Insurance customer for several years with their multitrip worldwide cycling travel insurance.
Unfortunately, I recently had a scary accident (hit by car) while abroad on a cycling trip and discovered that their insurance is useless. Medical expenses were covered by Spanish healthcare. For the damages to the bicycle and bicycle accessories yellow jersey provided no support whatsoever.
I mean, what's the point of a cycling travel insurance if it's useless when you actually have an accident while cycling?
I wouldn't buy from them again, nor recommend them to anyone.

Cancellation Fees Claim
Unfortunately due to an injury I was unable to participate in a planned cycling event. Very pleased I had purchased the yellow jersey insurance. The claims process was very straightforward and efficient and uploading relevant documents easy. Swift response from Sean and confirmation that claim would be paid.

I would like to thank Yellow Jersey for quickly handling the claim on my stolen bike. The communication with Kien was very quick and efficient. I've sent the requested documents and pictures, and within 2 working days got a message saying the claim has been accepted. I don't have a bike to insure at the moment, but when I get one I will definitely insure it again with Yellow Jersey. Few things to note: make sure you insure the cost of the bike + any upgrades you would like to claim insurance for in case of theft. Also, I had the bike marked both with permanent marking from BikeRegister and with DNA+. I had everything well documented so the claim process was easy. Make sure you have everything sorted in advance, as it will be much harder to figure things out after your bike is gone.

Very rapid responses and clear directions. Thank you for the prompt and fair process.

Claimed online. Claim accepted and paid within 5 working days

I was under the supervision Jonathan Ryan Cert CII after my crash on the bike. The RCC issuance + YellowJersey covered the expenses as defined on the website. Thanks to the company and Jonathan for the excellent service.

My situation wasn't that straight forward. I was helped all the way through and the one dealing with my claim spent a long time going through the emails to get to the decision of what to do next. I'm sure not all claims end in a positive solution but this one did. It could have gone through the repair route but on second look, I was given the insurance money to buy a replacement bike. I was sent a bike box to pack up my old broken one (sniff!) and now looking forward to new adventures on a replacement bike! (Inflation means I need to add money to get to the same level! But hey, my bike was 8 years old!!)

Kien is very knowledgeable and assisted me with the claim in shortest time possible and this makes me want to recommend yellow jersey insurance to my cycling friends.

Really worst insurance company. Initially they will says your claim has approved and finally the manager Jonathan Ryan , will mail you ' your bike is not as EPAC standards so we are cancelling your insurance' they are very greedy they wants our premium. there is no point to take insurance from them. because some one steals my electric bike. because of this rubbish insurance company I lost my insurance claim. please don't take any insurance from yellow jersey, if you take insurance you will loose your hope at the end along loose of your bike.

Jonathan handled my case with empathy and professionalism, and was always quick to respond. He clearly explained what was within coverage, and outlined additional documents required when necessary. While my crash was unfortunate and unpleasant, my experience with him and Yellow Jersey went a long way in easing me back into the sport. Thank you for your assistance!