Yescar Avis 

Avoid at all costs,

My Experience with YesCar - Distance Sale of Renault Captur (SB17 LSN)

I rarely leave negative reviews, but after exhausting every opportunity to resolve this matter directly with YesCar, I feel it is important to share my experience.

I found a Renault Captur (SB17 LSN) advertised online on 15 July 2026. I dealt with a salesman called Eddie and paid a £250 deposit to secure the vehicle.

The vehicle was due to be delivered on 17 July 2026, however I was informed that there was no driver available, so the delivery did not take place as agreed. The vehicle was eventually delivered on 18 July 2026, at which point I paid the remaining balance in full.

After receiving the vehicle, I decided it was not suitable for my needs. I contacted YesCar by email on 23 July 2026 to exercise my rights as a distance purchaser. Despite this, I never received a single telephone call from the company to discuss my concerns. Every update had to be chased by me through repeated phone calls.

On 26 July 2026, I spoke with someone who identified himself as Chris, claiming to be the manager. Rather than discussing the matter professionally, I was simply told that they would not be accepting the vehicle back, that it was “my car now”, and that the conversation was over. During this call, I could hear laughing and mocking in the background, which I found upsetting and completely unprofessional.

What makes this even more concerning is that YesCar’s own distance selling terms clearly state:

“If you purchase a vehicle without visiting our premises, you have the right to cancel this contract within 14 days of delivery, without giving a reason.”

Despite this written commitment, my request to return the vehicle was refused.

To make matters worse, I later discovered that the warranty and breakdown cover supplied with the vehicle had been cancelled by YesCar without my knowledge or consent.

As a result of how this matter has been handled, I have sought independent advice. The Financial Ombudsman Service is now involved, and I have also received guidance from Citizens Advice. I am prepared to pursue this matter through the courts if necessary, as I feel I have been treated unfairly throughout the entire process.

This experience has been extremely stressful and disappointing. From poor communication, failure to honour their own written terms, and what I considered to be an unprofessional attitude, I have completely lost confidence in this business.

Based on my personal experience, I cannot recommend YesCar and would urge anyone considering purchasing a vehicle from them particularly through a distance sale to fully understand their rights and carefully consider my experience before proceeding.

DO NOT GIVE YOUR HARD EARNED MONEY TO THESE HARAMI CAR DEALERS. THEY WILL SELL YOU CAR WHICH IS TOTALY RUBBISH AND WILL NOT LAST MORE THAN COUPLE OF MONTHS ! ABSOLUTELY DISGRACE AND SHOULD BE FINED MILLIONS!!!!

Avoid this place,they sell you a car with faults that should have been picked up on pre delivery inspection,they give a warranty that will not fix faults that occur after purchase,they know your like 90 mile away and expect you to take the car all the way back to them knowing how far away you are to fix faults that should have already been fixed before the car was purchased,they also say they deliver when they dont,what they really should be saying is go to a local garage get a quote and we will pay if they were a decent company,so i'd say to anyone AVOID this company they are COWBOYS