From my very first inquiry, the team at Yoonek was extremely helpful, quick to respond and incredibly patient. My fear about how the product would turn out were thankfully unnecessary!. It was exact... Voir plus
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Lisez les avis des autres
I couldn’t be happier with my purchase or the fantastic customer service! Before ordering, I emailed to ask whether a particular design I had in mind would be possible. Hailey was absolutely... Voir plus
Amazing company, immediately emailed me to confirm personalised design. I made 4 separate alteration requests, the graphic designer replied to each request with the design changes. Within MINUTES, and... Voir plus
Honest review - poor quality beer glasses, poor quality engraving. Basically cheap. Had broken glass. Did offer replacement but would not refund full set as asked when I was unhappy with quality.... Voir plus
L'entreprise a répondu
3,8
Bien
54 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Bought this beautiful board as a…
Bought this beautiful board as a housewarming gift for a friend. They absolutely love it. We used the gift wrapping service also as they live up the coast and it arrived beautifully wrapped (better than I would have done so myself). Highly recommend this product.
2 février 2025
I purchased the black champagne bucket…
I purchased the black champagne bucket & 3 wine glasses, for my daughter's graduation. We were blown away how incredibly beautiful they were. The design exceeded my expectation and staff kept me informed the whole time, which was awesome customer service. Thank you so much!
11 février 2025
Ordered beer glasses on Etsy and…
Ordered beer glasses on Etsy and everything was going well and then the owner told me there would be an additional charge of $50 complete order and then when I questioned the charge he stopped replying to emails and held my order ransom
3 mars 2025
Avis spontané
Réponse de yoonek.com.au
Below is the full story, customer left out a lot of crucial details in his review:
Yoonek:
Hi Chris
I noticed that you wanted all the glasses in style 1. Please note that this will be more expensive, as these glasses come in a set of 4 (different types), so if you would like them all the same style, there will be extra charge for that as per the listing. Would you be OK with this?
Customer:
That is not clear on the website! At no point on the website does it say it’s a set of 4 DIFFERENT glasses. It only shows 1-4 Labelling the different glasses so you can choose.
I ONLY went with these as I wanted them all the same and in that style
Yoonek:
Hi Chris,
Perhaps you missed a vital section in the description
HOW TO ORDER:
1. Choose your Engraving Style option. Note: If you wish for the set of 4 to be a particular glass, please select 1 glass x 4 quantity, as the set includes 4 different type of glasses.
Customer:
And at what point in that sentence does it say it cost extra for 4 of the same………..?
Yoonek:
If you follow the above instructions, you will see that when you select 1 glass x 4, it’s more expensive than a set of 4
Chris:
I am not happy with this, there should be an initial option for this as this has really soured this transaction
I will proceed with the purchase of all 9 glasses in in style 1
I am glad you reached out to inform me before production but this has put myself in position where I would not recommend this product to anyone
Yoonek:
I’m not sure why this “soured the transaction”, this is a result of you not reading the description and has nothing to do with our listing or product, had you read the description, you would have noticed that the prices are different for single glass and a set of 4.
Single glass - $23 * 4 = 92
Set of 4 - $74.75.
Customer:
I would like to apologise, I have over reacted
I would like to proceed with the order
How would you like to proceed?
Received my 2 signs and they were…
Received my 2 signs and they were great.
Friendly staff and answered my queries and was able to get exactly what I wanted
Highly recommend
31 janvier 2025
Réponse de yoonek.com.au
Thank you Anna
The team was awesome to deal with and…
The team was awesome to deal with and very accommodating to my very last minute personalised order! The glasses came beautifully and securely packaged (even though I was nervous about the glasses being posted they arrived in perfect condition). Excellent quality engraving and very happy with overall quality of glasses and paddle. Would gladly buy from this company again!
31 janvier 2025
The bed tray is really nice
The bed tray is really nice. We bought it for an upcoming bridal shower, and I love it! The etching on the wood looks great, and the tray looks very sturdy. The whole ordering process was very easy, received updates regularly, and it was delivered within two weeks. Highly recommended!
15 janvier 2025
Had a slate door sign made by Yoonek…
Had a slate door sign made by Yoonek Gifts.
Perfect! Exactly what we wanted and our specs were taken into account! Thank you! Had lots of compliments from staying guests. Makes our Airbnb stand out.
20 février 2025
Item received had very poor engraving…
Item received had very poor engraving and was unreadable when attached to fridge or wall as intended. I contacted the company who then made me take 3 photos which they claimed were not clear even though they were clear when sent and they refused to fix the problem.
17 février 2025
Avis spontané
Réponse de yoonek.com.au
Hi Jacqui,
Thank you for your feedback. We sincerely apologise for any frustration you’ve experienced with your order.
As part of our product review process, we kindly requested a clear, close-up photo to better understand the issue. The initial photos provided were unclear due to lighting and distance, which made it difficult for us to properly assess the engraving. We ask for a clear, close-up image to ensure we address any concerns accurately.
However, after reviewing the photos you've sent, even though the background is cluttered and the image is a bit blurry, the engraving text is still clearly legible as "Dean Happy 60th, it’s Beer O’clock," as per your request. Based on this, we are unable to proceed further with the issue as the engraving appears to be correct.
We appreciate your understanding and hope this clears up any confusion. If you have any further questions or concerns, please feel free to reach out.
Product looks as advertised but experience was disappointing
I ordered 2 x glassware gifts with custom engraving. I suggest if you want to order, don't expect proofing and don't bother with adding giftwrapping for $10 per item (they don't have the option to combine this)...
The order page on the website suggests proofing can be requested in the 'Artwork instructions' section when you hover over the 'info' icon - but don't bother since apparently it's not part of their standard process so you won't even get the proof before they pack and ship. They say I may receive proofing after they ship the item, but I didn't even get proofing despite requesting it in the artwork instructions + via email after ordering + via email to Graphic designer.
I added the giftwrapping option since I thought I would get proofing as requested and thus wouldn't need to open to check myself before I gifted them. Note that the designer assured me via email that "Our packaging team will take a photo of the order and send it through Tony". Not only did I not get the photo even after I had received the item, the giftwrapping is literally only wrapping paper and a ribbon over a cardboard box sealed with their branding tape... they argue you're paying for labour as well as the wrapping paper and ribbon (which were different lengths and therefore wrapped differently between the 2 gifts. 1 gift had the ribbon crossed and 1 gift only had the ribbon wrapped around the shorter edge. I guess I expected too much in terms of giftwrapping QA...).
Since no photo was received, I didn't want to gift the glassware without checking how it looked, so of course I had to unwrap the paper wrapping paper to check (given that no photo was provided as promised...). As I wasn't satisfied with the wrapping service, I had requested a refund of the giftwrap after explaining what didn't meet expectations and they refused. That's fine and I let it go as it wasn't a money issue but rather the experience. I would suggest to save the $10 per item giftwrapping option and wrap it yourself nicely.
2 janvier 2025
Avis spontané
Réponse de yoonek.com.au
Hi Shana
Thanks for the review and purchase, proofing on the order page refers to the design proof prior to manufacturing which was sent to you.
What you were after is a photo of the product prior to shipping which is not our standard process.
When you received the order, you proceeded to unwrap the product through your own will then proceeded to request a refund for the giftwrap. We're sorry we're not able to provide the refund for the gift wrap as it was wrapped as advertised.
Perfect for gifting
Perfect for gifting, good customer service, meet my expectations.
3 octobre 2024
Avis spontané
Do not use, company are scammers
I purchased 6 luggage tags and passport holders to be printed in gold font as was the option available. Upon receipt of these items the colour was yellow and white and not at all gold as ordered. When I raised this with the company they simple stopped replying and are not interested in rectifying the issue, total waste of money! Never ever use this company they are scammers.
6 août 2024
Avis spontané
Réponse de yoonek.com.au
Hi Adriana,
Thank you for your feedback. We understand your frustration, but we kindly ask that you refrain from using the term “scammers” as it can be damaging to our business. We value all customer feedback, but it's important to provide full details on why the product did not meet your expectations.
We always strive for transparency and clear communication in all our transactions, and we want to address your concerns in a fair and respectful manner.
In response to your complaint, we would like to clarify a few points:
1. You ordered the Luggage Tags and Passport Set with gold ink, and we clearly explained that we use UV printing for the design. UV printing results in a finish that can appear either yellow or gold, depending on the material and the printing process. This was outlined in the product description, and we made sure to communicate this in our conversations with you.
When you shared a photo of a similar product that you had purchased elsewhere, we noted that it used a completely different technique called gold foil embossing. This technique differs significantly from UV printing, so it is not reasonable to expect the same results.
2. We want to emphasize that you were not left at a loss. We understand that the final result didn’t meet your expectations, and we made every effort to explain the difference in printing techniques. Despite the clear explanations, we were surprised by the negative claims, especially after you were refunded in full and still received the product, which is more than we are required to do.
We genuinely value all of our customers and strive to maintain a positive relationship with everyone who purchases from us. It’s disheartening to be labeled unfairly, especially when we made every effort to address your concerns.
We appreciate your understanding and encourage you to reach out directly for any further concerns. Thank you!
Advertising Mistake (scam?), lack of customer service
I went to purchase some goods online and found they had advertised some deals, when i clicked further into the deals i noticed that these 'advertised' deals were not factual and false advertising. I contacted them directly for further assistance regarding as i thought maybe I just couldn't find the specials. Over 30 minutes later they responded stating that all the pricing was correct, and now they have changed all the advertising on the online website, i understand mistakes happen, but to then completely just pretend nothing happened and no apology or stating that have made a mistake...
Worse customer service experience, I do not recommend purchasing from this company as if they can't even own up to a small mistake, I can't imagine how they would react if something was to happen to a paying customer if something went wrong with your order. There's a lot of other online shops like this one, but they have actual customer service.
7 juillet 2024
Avis spontané
Réponse de yoonek.com.au
Hi Hayley,
Thank you for your valued feedback. Upon reviewing your concerns, we noticed that there are no orders placed by you in our system, which means we haven’t had the opportunity to process a transaction for you.
Regarding the advertised deals, we want to clarify that the pricing shown on external platforms, such as Google Shopping, often reflects the base price for plain items with no customisation (e.g., no engraving). When you click through to our website, additional options, such as engraving or other customisation, may be available at different price points. We understand how this could be confusing and apologise for any frustration it caused.
We genuinely appreciate constructive feedback and assure you that we strive for transparency in our pricing. We're sorry that you feel dissatisfied with your experience, but please know that we aim to be honest and upfront with our customers. We certainly don’t want to mislead anyone, and we’re sorry if this was perceived as such.
If you have any other questions or concerns, we’d be happy to address them. Thank you for bringing this to our attention.
Poor customer service
I ordered a 2 layer name sign from them which was terrific. The communication with the designer was excellent, the price was the lowest on the market, and the sign arrived looking terrific.
Unfortunately, I also ordered a "Custom Made Personalised 3D Wooden Growth Chart - Ruler" which left a lot of room to be desired. The wood is really thin and the lasered lines and numbers were burnt and not crisp/sharp. We were particularly disappointed because it cost so much more than the two layer name.
We counted it as a loss, until Yoonek emailed asking for a review, so we left a review and aired our concern. They didn't publish the review. We wrote a second honest review and they also didn't post it. We reached out to Yoonek customer service about the issue and they have not replied (its been two weeks as of writing this).
Just a warning that some items might be really great and some a waste of money. And not to expect communication. Order with caution.
18 mars 2024
Avis spontané
Réponse de yoonek.com.au
For real and verified reviews: please visit our website or Etsy
https://www.etsy.com/au/shop/YoonekGifts
https://yoonek.com.au/pages/customer-reviews
Hi Damien
Thank you for your reviews, reviews on our website are posted after 14 days. Which is why you didn't see it posted immediately. We are glad that the acrylic sign met your expectations. Regarding the growth chart, the size of the wood was in the listing description so there shouldn't have been any surprises regarding the thickness of the piece when you received it.
Unfortunately the colour you picked was prone to bleeding and this was well explained in the description which unfortunately was also missed during the purchase process.
Thank you
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