you.com Avis 49

GPT-4-Turbo (the one with a 128k context window) has been made practically braindead because of their "You.com AI", they don't understand people don't want "You.com AI", they want GPT-4, Claude 3, etc. The LLM will also ignore your prompt and use search results, while simultaneously forgetting you even said anything. Like sending long prompts? Too bad! It will convert your entire prompt into a text file, (which will be treated as a document, not a prompt), and it will repeat itself and keep mentioning it until you create a new chat. Any junior intern could fix these problems in about one day, but these problems haven't been fixed in over two months.

Worst customer service ever because it does not exist. I wanted a refund, in the 14 day timeframe, but they just did not care to answer.

Also the chat is the worst, because in chats with the chatgpt4 model it does not know anything from the prompts before in the same chat (a problem with almost all models) and additonally all models are worse than the originals.

1. We were not satisfied with the product and when asking for a refund we did not received it..
2. They don't support giving you an invoice, so in EU, all expenses with you.com would not be deductible

When ask about what version of ai it uses it says it is not either one they offered

Much worse than ChatGPT. It can't actually be GPT 4. Max input length is much shorter.

As a professional relying heavily on the latest advancements in AI technology, I chose You.com with high expectations for its GPT-4 capabilities. Unfortunately, my experience has been deeply disappointing, prompting me to share my concerns for the benefit of others considering their service.

**Misleading Service Descriptions:**
Upon subscribing to You.com, I was under the impression that their platform supported extensive input lengths for GPT-4, akin to what competitors like OpenAI and Perplexity offer. This was a critical factor in my decision, as my work often involves complex queries that span several pages. To my dismay, I discovered that You.com imposes severe restrictions on input lengths, far below what is practically useful for my needs. This limitation was not disclosed before purchase, leading to a significant mismatch between expectation and reality.

**Subpar Alternatives and Quality Concerns:**
To work around these limitations, I explored the Genius mode, hoping for a solution. Unfortunately, this feature did not live up to its name, providing responses that seemed to rely on GPT-3 rather than the superior GPT-4 model. The quality of the answers was noticeably inferior, failing to meet the professional standards required for my work.

**Customer Support and Resolution:**
Seeking a resolution, I reached out to You.com's customer support 2 hours after my purchase, detailing my concerns and requesting a full refund due to the service not meeting the advertised capabilities. Three weeks have passed without any acknowledgment or response from their team. This lack of communication is frustrating and diminishes my trust in their commitment to customer satisfaction.

**Conclusion:**
I am left with no choice but to advise potential customers to approach You.com with caution. The discrepancy between what is advertised and what is delivered is significant, and the unresponsiveness of their customer support compounds the issue. Regrettably, a service with such potential has fallen short on fundamental aspects of customer service and transparency.

I remain hopeful that You.com will address these concerns, not just for my case but for the integrity of its service offerings. Until then, I urge others to consider this experience when choosing.

It's a great The AI tool helps a lot differently compared to chat GPT. easy to use and simple design.