I've been using Canine Prime for five years on an rx breeding spaniel who was in shocking condition and had a mammary tumour. At ten, she runs as fast as my younger dog, has a shiny coat, is bright an... Voir plus
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This product is really good l have noticed a big difference in.my westie since taking it. she is only a young dog with skin problems. and would Recommend this powder to try to anyone wh... Voir plus
L'entreprise a répondu
I always deal directly with Mathew because he is so knowledgeable, kind and diligent. He is a fine ambassador for "Your Pet Nutrition". My Cavapoo called Millie, is now 11 years old yet she scampers... Voir plus
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i have a colliecross lab with arthrits before i used canine prime walking was slow for him, when we started canine prime we noticed a change with in a couple of week he had more energy and his coat wa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Coordonnées de contact
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, Royaume-Uni
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4,3
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
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I ordered feline 40 over a week ago and…
I ordered feline 40 over a week ago and still no progress with shipping, it says 48 hour tracked but it's still in process as of today, if I don't receive it by the weekend I want my money back asap
19 mars 2026
Avis spontané
Réponse de Your Pet Nutrition
Apologies for the delay Kurt. It looks like your order has already been shipped — we sent you the tracking link via email, and according to the latest update, it has been marked as delivered today. Kindly confirm to us if this has ben received.
Their Canine Prime product is really good and effective
I've been using Canine Prime for several years for 2 dogs both of which have sensitive tummies. It's really helped with digestion and I feel it's the equivalent of us taking vitamin supplements/probiotics. Even if you feed good quality or suitable foods for dogs with digestive issues (one of mine had chronic pancreatitis) this supplement definitely supports that diet and leads to decent poos and less sickness.
15 février 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing your experience! We really appreciate your kind words and are so glad Canine Prime has been helping your dogs. 🐾
-Aileen, YPN
Very high quality
Great service fast delivery and high quality products. My dog really benefits from the wonderful range of products.
9 mars 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the service, delivery, and quality of our products. It’s wonderful to know your dog is benefiting from our range. We truly appreciate your support! 🐶
Aileen, YPN
Wouldn’t be without it.
Canine Prime is without doubt a real canine health game changer. We have used it for well over five years now and can see adverse results immediately when allowed to run out. Coats silky with no itching, vet commented on good hydration even in last years heat waves and eight year old well able to keep up running with 18 month puppy. Boosts raw feeding brilliantly.
9 mars 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing your experience! We truly appreciate your support over the past five years. It’s fantastic to hear how well your dogs are doing—from silky coats and great hydration to keeping up with the young pup! We’re so glad Canine Prime has been such a great addition to your raw feeding routine.
Aileen, YPN
I've been searching for a solution to…
I've been searching for a solution to my dog's waxy ears and frantic scratching for some years and felt helpless as nothing has ever worked. So I was not really expecting a change but was willing to take the online deal and I'm happy I did. During the month of adding the pre- and prebiotic powder to my dog's bowl I noticed her ears drying up, the scratching is a lot less and her stool is perfect. She's clearly feeling a lot better, has more energy and seems better balanced overall.
The reason for not giving 5 stars is that the product is very expensive for someone on a small pension. So to keep my dog healthy and happy I have to make tough decisions that impact my own health and happiness. I hope the product price can come down.
3 mars 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing your story. We’re thrilled to hear that the pre- and probiotic powder has made such a positive difference for your dog—less scratching, healthier ears, improved digestion, and more energy is wonderful to hear! 🐶
We completely understand your concern about the cost and appreciate your honesty. Your feedback is valuable, and we’ll keep it in mind as we explore ways to make Canine Prime more accessible. Thank you for prioritizing your dog’s health and for trusting us with her care.
Aileen, YPN
Réponse de Your Pet Nutrition
Thank you for your great feedback! We’re so glad to hear your dogs love the taste and that it’s helping with their digestion. We also appreciate you mentioning the quick delivery. Thanks for your support!
Aileen, YPN
Ordered this for my dog on 2 separate…
Ordered this for my dog on 2 separate occasions, both times it gave her a bladder infection due to crystals (struvites). So beware.....
25 novembre 2025
Avis spontané
Réponse de Your Pet Nutrition
Hi Rob!
I’m really sorry to hear about your dog — that must be very upsetting. 🐶
It’s possible that there may be an underlying health issue contributing to this, so it’s important to consider that before attributing the cause solely to the product.
To help us look into this further and provide the best support, could you please email us your order number so we can verify the details?
Looking forward to hearing from you
-Aileen, YPN
Disappointing
I have just received an email, confirming that thankfully my package has turned up and my refund is on its way.
Thank you.
I thank you for your response Aileen.
As I said in my last email, I have accepted you are NOT going to refund me. At this stage i feel powerless, I have returned the products in good faith, provided you with proof of shipping, to which you say you did not receive. So as I said above, I accept you are not going to refund me.
I have wasted alot of time plus the extra expense of shipping which I had never intended doing until YOU replied to my review, sounding very emphathetic, asking me to “please contact our customer service, they will help with the refund”. And as they say the rest is history.
I feel Trust Pilot should make customers aware of all customer experience, good and not so good. My review, as I have experienced is, Accept if you are not happy with your purchase, which sadly was making our little doggie sick, you may not get your refund regardless of what their advertising states. This has been my honest experience .
But maybe if package ever turns up you might review my case again.
**********
I was delighted when you said I was entitled to a refund and it was just a matter of getting in touch with customer service, which I did.
I returned, as requested by you, all product to the stated address, some weeks ago. I heard nothing. I chased up with another email. Getting a bit of round around now. And then today I receive a email asking for feed back on how they did resolving my problem…
I returned your product in good faith at my expense, provided you with photographic proof of shipper, that you would honour your statement “GUARANTEED MONEY BACK WITHIN 90 days” . Customers need to be made aware that this is most certainly not the case.
Most disappointing the whole experience.
I guess buyer beware.
10 février 2026
Avis spontané
Réponse de Your Pet Nutrition
First of all, I’m really sorry that this has been your experience. I completely understand how frustrating this must feel, especially after returning the products in good faith and at your own expense.
I just want to reassure you that we always issue refunds once returned tubs are received back with us. That has always been our policy, and we absolutely honour our 90-day money-back guarantee when the return reaches us.
Unfortunately, when we search An Post using the tracking number you provided, no information is coming up for the return, which means we’re unable to locate or confirm delivery on our end. Because of this, the best next step would be to contact the courier directly to ask what has happened with the parcel and to confirm its delivery status.
As soon as the return is received and scanned in with us, we will of course process your refund — we always refund once we physically receive the return.
Again, I’m very sorry for the disappointment and inconvenience this has caused. Please keep us updated on what the courier says, and we’ll be more than happy to assist further.
-Aileen YPN
Super food
A spoke to a person on the phone who was vary mannerly and professional. Milo is 11 years old and a little rescue terrier who is now living his best life.He came to us from Dogs Trust in a little bit if a state when he was 7 and never been walked. His coat is getting softer and he loves Canine Prime
2 février 2026
Avis spontané
Réponse de Your Pet Nutrition
Hello Rita
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our team mannerly and professional, that truly means a lot to us. Most importantly, we’re so pleased to hear that Milo is thriving and living his very best life with you.
What a lovely journey he’s had since coming to you from Dogs Trust. It’s heartwarming to know that his coat is getting softer and that he’s loving Canine Prime, that’s exactly what we hope for!
Thank you again for your kind words and for choosing us to be part of Milo’s journey. Please give him a little fuss from us!
Kind regards
Megan
Exceptional result
My border terrier is 10 and can be fussy sometimes. Her energy levels were also quite low so I tried Canine Prime and she absolutely loves it on her dinner at night.
Plus her energy levels have improved a lot! She bounds along on a fast run every walk now instead of me having to encourage her to even come on a walk. Highly recommend.
12 février 2026
Avis spontané
Réponse de Your Pet Nutrition
Hello Kerry
Thank you so much for your fantastic review!
We’re delighted to hear that your Border Terrier is loving Canine Prime, especially as she can be a little fussy at times! It’s wonderful to know she’s enjoying it with her dinner and, even better, that you’ve seen such a positive improvement in her energy levels.
Hearing that she’s now bounding along on her walks instead of needing encouragement truly makes our day. That’s exactly the kind of result we hope for.
Thank you again for your recommendation and for sharing your experience with us. It means a great deal.
Kind regards
Megan
My 2 cats are fiv+ve
My 2 cats are fiv+ve. I gave this to my 4 previous rescued cats that lived long healthy lives. These two cats are benefitting from the 40 selected ingredients in Feline 40 and I firmly believe it is genuinely helping. No symptoms from the fiv. My vet commented that you really wouldn't know they were +ve. They are older cats and were feral for a long time. Fighting happened a lot. That's how they became +ve. I always recommend Feline 40 to everyone. Even when an order was mispriced by mistake. Contact was easy and sorted out immediately. I trust this company 100%.
9 décembre 2025
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing your experience — it truly means a lot to us.
We’re really pleased to hear how well your cats are doing and that Feline 40 is supporting their health. Your trust, recommendation, and kind words about our service are sincerely appreciated. Stories like yours are exactly why we do what we do.
Thank you again for your continued support.
-Aileen, YPN
I have seen improvement in my dog
I have seen improvement in my dogs poo & eating of grass. It’s early days but will continue to monitor. Delivery good & on the date as confirmed.
3 février 2026
Avis spontané
Réponse de Your Pet Nutrition
Hello Jay
We’re really pleased to hear you’ve already noticed improvements with your dog, especially with digestion and less grass eating. As you say, it’s still early days, but it’s great to hear things are heading in the right direction.
We’re also glad the delivery arrived on time as expected. Please do keep us updated on how your dog continues to get on, and don’t hesitate to reach out if you need any support along the way.
Kind regards
Megan
Dog always bright and good and now even…
Dog always bright and good and now even alert and aware since having prime
31 janvier 2026
Avis spontané
Réponse de Your Pet Nutrition
Hello Frances
Thank you for your 4-star review!
We’re really pleased to hear that your dog has been bright, doing well, and even more alert and aware since having Prime. It’s lovely to know it’s making a positive difference.
Thank you for your support, and please don’t hesitate to get in touch if you ever have any questions.
Kind regards
Megan
Walking Mountains …
My dog is 10 years old and has been suffering from arthritis and is so sad to see. I started him on this (Canine Prime) and saw a difference within two weeks, he is moving, walking, running without pain and is like a young dog again. I call him my mountain dog we love to walk mountains together, we are walking mountains still and hope to do so for many more years, he comes alive in the mountains, I can’t thank you enough
14 janvier 2026
Avis spontané
Réponse de Your Pet Nutrition
Hello Rachel
Thank you so much for your incredible 5-star review.
Reading about your mountain dog truly means the world to us. We know how hard it is to see an older dog struggle with arthritis, so hearing that Canine Prime has helped him move, walk, and even run again, and that you’re still walking mountains together, is just wonderful.
It’s amazing that he’s feeling like a young dog again and coming alive in the mountains where he belongs. Thank you for sharing such a special journey with us, and we wish you many more years of mountain adventures together.
Kind regards
Megan
Feline 40 scam refund policy
Terrible company to deal with , I was persuaded to purchase 3 pots of Feline 40 as there was a 90day money back guarantee, my cat refused any food with it on , so I thought that's not a problem I'll return it for a refund, well within the 90 day refund period.
That's when the problems started they provide you with an address that doesn't accept parcels, surprise surprise so my 3 pots of Feline 40 have now been sat in a sorting office for nearly a month!!
This company refuses to do anything about it even though royal mail says they will have left them a card to arrange redelivery or collection, but I don't suppose they want to do that because they'd have to refund me !!
SO BEWARE don't get taken in by their 90 day no risk money back guarantee!!!
19 décembre 2025
Avis spontané
Réponse de Your Pet Nutrition
Hi Susan,
I’m very sorry for the frustration this has caused. Our returns address is:
Pet Treats Wholesale Warehouse
Unit 1 Union Street
Burton on Trent
DE14 1AA
We are always open for deliveries and collection, so we’re unsure why Royal Mail would state otherwise. We’ve also contacted Royal Mail, but unfortunately they cannot provide full details as only the sender can make follow-up.
As soon as the goods reach our returns address, we will process your refund immediately. This is a highly unusual scenario, and we sincerely apologise for the inconvenience. We’ll be more than happy to assist with the refund once the items are returned.
-Aileen, YPN
I am already seeing subtle improvements.
My dogs have been on Canine Prime for three weeks now, and I can see some subtle improvements in both coat quality and energy levels. However I do find myself a little confused. I had hoped that this product could be used to replace some of the supplements I was already using, yet now I am receiving marketing emails from your company for additional supplements. At this rate, I will be spendinv mire on supplements than on their quality food!! Another concern I have is that the powder is very fine and sticks to both the scoop and my fingres, causing wastage. This may explain why the first tub did not last as long as it should have, despite the fact that my dogs started on a lower dose.
26 janvier 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your feedback. We’re really pleased to hear that you’re already seeing improvements in your dogs’ coat and energy levels 🐶
Please rest assured, Canine Prime is designed to be a complete supplement on its own, and any additional emails you receive are simply optional suggestions — there’s no need to add anything else unless you want to.
We also appreciate your comments about the fine powder and understand how this can cause a little wastage. Thank you for raising this with us, as feedback like this is very helpful.
If you need any further support or have questions about dosing, please let us know — we’re always happy to help.
-Aileen YPN
Has made no difference what so ever…
Has made no difference what so ever expensive and a total waste of money
15 janvier 2026
Avis spontané
Réponse de Your Pet Nutrition
Hi Ruth,
We did reach out via email regarding your concerns. Sorry if its's not working for you.
From our records, we see you purchased two tubs and only started using the product on December 9. Please note that changes don’t happen overnight — some dogs take time to adjust, and visible improvements may take longer to appear.
If you’d like to return them under our 90-day guarantee. Please respond to the email we sent
- Aileen, YPN
The Benefits Of 'Canine Prime'.
I was apprehensive at first, as my 5 month Husky Cross has intermittantly always suffered with loose stools, despite trying many varieties of food. Since adding 'Canine Prime' with cooked chicken thighs & mixer to her diet, she has a better coat & no loose stools. Great Result, Thanks. x
10 janvier 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing your experience! We’re thrilled to hear that Canine Prime has made such a positive difference for your Husky Cross and that her coat and digestion are improving 🐶
Aileen – YPN
Réponse de Your Pet Nutrition
Thank you for your 5star review!
Aileen – YPN
Wouldn’t do without now . This has really transformed my two…
This has really transformed my two springer spaniels , Casper who is 9 this year has a new lease of life since starting this product two years ago , so has Guiness our other springer who is 6 years old this yr he never stops , even tho he has really bad arthritis they both still run about like two puppies , I would really recommend you use this on your dog , I promise you , you will notice the difference right away .
12 janvier 2025
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing this! 🧡🐶 It’s wonderful to hear Casper and Guinness are feeling so lively – stories like yours really make our day!
-Aileen YPN
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