ZAP CLOTHING Avis 

314
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really happy with my order from ZAPCLOTHING! Everything went smoothly from the moment I placed my order until the sneakers arrived at my doorstep. I honestly didn’t expect the parcel to reach M... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

OMG. I am beyond impressed with ZAP Clothing. Their range is impressive, their prices and welcome discounts are unbelievable. But what truly blew me away was that I ordered my Canada Goose jacket whil... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My overall experience was excellent! Zap’s prices for luxury apparel are really good and the 20% promotion made the price of the Canada Goose Packable Lodge Hoodie amazing. When I ordered the jacket,... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

They charge way to much in shipping and duties. A 54 dollar charge to ship to the United States is ridiculous. $30 in shipping and $24 in duties is outrageous. There are other discount designer retail... Voir plus

À propos de l'entreprise

  1. Shopping & mode

Informations provenant de diverses sources externes

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

314 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 62 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(314)

113 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing company!!! 10/10.

WOW! Can’t recommend Zap Clothing enough! 🤩
Just bagged a pair of Canada Goose sunglasses that were £260 in Flannels for only £150! I’m absolutely over the moon!
There was a small issue with the next-day delivery, but they kept me informed throughout, and they arrived the very next day.
Brilliant customer service, incredible prices, and a company I’d happily buy from again and again. 10/10 – highly recommend! 👏🔥

23 juin 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Dear sir,

Thank you so much for your kind review <3
We hope to see you shop again soon.

Best wishes,
ZAP

Noté 5 sur 5 étoiles

Fast and Fresh!

Good fresh selection! Extremely fast shipping!

24 juin 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Dear sir,

Thank you so much for your kind review <3
We hope to see you shop again soon.

Best wishes,
ZAP

Noté 1 sur 5 étoiles

Horrible customer service on a faulty luxury product

Horrible customer service after receiving a bag that was broken. Firstly they accused me of breaking the bag when I sent photos showing the damage was already done. They told me they wouldn’t even recieve the bag to review, finally told my an address to send it to which BOUNCED. Now they are not responding to my emails. Disgraceful company for a legitimate issue with the product. I am $1000s of dollars out of pocket.

2 mars 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Dear Jason,

Thank you for your review,
however, we need to address the points raised.

You purchased the bag on 1st November 2025 and subsequently informed us of damage in December, providing photographs. Although the damage was not clearly visible in the images, we requested that you return the bag for inspection.

You chose to continue using the bag until May 2026, at which point you contacted us again to arrange return. Given that you have had the bag for 8 months, we must clarify that we initially requested its return in December 2025, when it had been in your possession for 2 months. Unfortunately, as you did not return the bag at that time and you carried on wearing the bag you are now outside our statutory rights period for processing a return or replacement.

Best regards
ZAP TEAM

Noté 5 sur 5 étoiles

Great job with shipping

Great job with shipping
Delivery service
Price is great

2 juin 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Dear sir,

Thank you so much for your kind review <3
We hope to see you shop again soon.

Best wishes,
ZAP

Noté 5 sur 5 étoiles

Amazing selection, extremely fast international shipment, and competitive prices.

I had a great experience with ZAP from start to finish. The ordering process was smooth, shipping was incredibly fast, and the item arrived exactly as described.

I purchased a Balenciaga bag and couldn’t be happier with it. You can tell they take pride in what they do, from the quality of their products to how they handle customers. Communication was clear and professional throughout.

It’s not always easy to find a company you feel confident buying from, especially with higher-end items, but ZAP earned my trust right away. I’ll definitely be coming back and wouldn’t hesitate to recommend them to others.

22 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Garment missing. Won't refund me. AVOID

Ordered two products from Zap Clothing. One garment missing and they are refusing to refund me, making out it is me who is being dishonest. Absolutely disgraceful service, luckily i ordered with a credit card and will always do so when order online due to scumbag firms like this.

17 mars 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Hello,

Thank you so much for feed back, could you please email info@zapclothing.com as we can not find a trace on your order with the name given on this review.

We will wait for your email to help you further!

Thank you
Regards
ZAP

Noté 5 sur 5 étoiles

Second order. Great service.

A few days ago was my second order with them. In both instances they got my order out almost immediately, sending me a DHL tracking email just a few hours after.
Their sales are great too! They will definitely be my go to!

21 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

This is the worst company I have EVER…

This is the worst company I have EVER dealt with my son placed an order back in feb the item was supposed to be shipped in 2-3 days we ended up waiting 10 days to hear nothing then I go out of my way to contact them just for them to tell me that the order is fraud Risk and refund our order that was march 2 it’s now march 10th and we still have not received the money back yet I would never recommend ANYONE ever purchase from them

1 mars 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Dear Fabian,

I hope this message finds you well.

1) your order was detected as HIGH RISK OF FRAUD
2) we use shopify the biggest website platform in the world and fraud analysis system.
3) We was notfy that you are know for scams and claiming that parcel were not delivered
4) we would advice you to please stop trying to harm businessness with credit card fraud.

Our system did its job and blocked your order

Good day.

Noté 5 sur 5 étoiles

Zap has been my go-to for luxury goods…

Zap has been my go-to for luxury goods for a while now. Once I discovered them, I can help but keep coming back! They have the best prices on most of their items and they frequently offer discounts on top of their already great prices. Also, I’m in the United States and the shipping is still fantastic, quicker than many things I order from here! My wife always tells me she wishes she could find a place like Zap Clothing for women! With all that said, I obviously highly recommend! Legit company, legit merchandise, legit shipping!

5 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The online buying process is incredibly…

The online buying process is incredibly seamless, with no issues whatsoever. The shipping is also spot on, very fast and efficient, and they provide tracking numbers from the moment the order is shipped. I’ve never had any problems with them at all. I love the brands, the selection, and definitely the service.

21 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered a set of shorts and payed for…

Ordered a set of shorts and payed for them online asked for proof of my address that we've lived in over 5 years and never ever had to do this in my life sent a copy of electric bill in my name and address asked do you live in a house I said it's s park home they then cancelled the order not happy as this is racial because we said we live in a park home but happy we get deliveries all the time its not a caravan site at all its for me and my family no other familys on there and yes my name was on the card complete lies you wont even pick the phone up to speak go on google maps and you will see its not a carvan site so you dont like people in caravans then so you are racial i can send you reciepts from louis vuitton dior ect from orders weve had delivered ect no one trying to con you out of a pair of shorts

4 mars 2026
Avis spontané
Logo de ZAP CLOTHING

Réponse de ZAP CLOTHING

Dear Andrew,

We hope this finds you well.

Firstly, our security system flagged your order due to high risk.

1) You placed your order 419km away from where you wanted it delivered.
2) The card did not match the shipping or billing address.
3) You entered no CVV on the back of your card
4) This delivery address is a caravan site.
5) The card was in a different name from yours

This is why we reached out to you for more information about this order.

This is not a normal activity; we are selling high-value items, and they need to be taken care of.

Your order was cancelled and refunded within 48 hours.

Thank you
ZAP

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