I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Voir plus
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Company offers poor service; they use unreliable subcontractors. Children are always late as the buses don’t show up. App is very poor. Doesn’t allow you to change stop without contacting them; doesn... Voir plus
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Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Voir plus
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Poor experience with Zeelo. Bizarrely can't book my child on to their usual stop due to an error on the company's part. Still not resolved after multiple phone calls & have been informed that the misl... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Coordonnées de contact
110 Clifton Street, EC2A 4HT, London, Royaume-Uni
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
4,0
Bien
1 k avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent services with highly…
Excellent services with highly professional drivers
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Fast and safe service,nice and good…
Fast and safe service,nice and good driver!
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Excellent reliable service
Excellent reliable service. I highly recommend this company. The staff are good people, very friendly and helpful,I feel like I've known them for years. Without them I could not get to and from my current position in Thrapston, which I love. Thank you zeelo for your assistance it is much appappreciated!
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
The boss is always nice and tidy and…
The bus is always clean and tidy and the drivers are professional
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Timely and convenient
Timely
It's a timely, great and convenient alternative to personal ride or share ride to work.
The good updates and prompt response to issues and reviews makes for an overall good experience while using the zeelo service
6 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
It has helped my commute to workplace a…
It has helped my commute to workplace a cake walk
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Very good service
Very good service. Will always recommend zeelo. Professional drivers as well.
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Fantastic staff
Fantastic staff, get me to work on time every single day without fail & the coaches are always clean.
Seats are very comftable, toilet to use can’t ask for nothing more.
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Very happy with the service🙌
6 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Really good service by zeelo and the
Really good service by zeelo and the. Buses are clean and tidy all the drivers are professional and polite every time we get on and off the buses are always on time
7 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Great customer service and thanks to…
Great customer service and thanks to rose for her time to help me out
1 novembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Rose.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Réponse de Zeelo
Hello,
Thanks for taking the time to share your experience. The positive feedback is greatly appreciated. It’s great to hear that Ann has been able to provide the required support.
Thank you
Team Zeelo
Such great customer service
Such great customer service, struggling at college so asking to cancel my membership and i could just cancel my direct debit no questions asked. Rose was ever so helpful. Great service
18 octobre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thanks for taking the time to share your experience. The positive feedback is greatly appreciated. It’s great to hear that Rose has been able to provide the required support.
Thank you
Ann
Team Zeelo
School bus is always late
School bus is always late. I have raised this repeatedly with Zeelo. No adequate explanation has been given
26 septembre 2024
Avis spontané
Réponse de Zeelo
Hello David
Thank you for taking the time to share your feedback with us. Your insights are invaluable in helping us improve our services and ensuring we meet the high standards we strive for.
I want to extend my sincerest apologies for any issues you may have encountered. We genuinely regret that your experience did not meet your expectations, and we understand how frustrating this situation can be.
As you are aware, your enquiry is already currently being investigated. Please be assured that we are actively looking into the matter and are committed to providing you with regular updates as we work towards a resolution. Your satisfaction is our top priority, and we appreciate your patience during this process.
If you have any additional questions or concerns in the meantime, please don’t hesitate to reach out. We value your feedback and are here to assist you.
Best Wishes
Ann
Team Zeelo
Poor experience with Zeelo
Poor experience with Zeelo. Bizarrely can't book my child on to their usual stop due to an error on the company's part. Still not resolved after multiple phone calls & have been informed that the mislabelled stop was not incorrect, even though it clearly is & makes it impossible to use. Causing unnecessary additional stress & inconvenience when getting my daughter to college. Bus is also late again today, as it has been regularly at both pick up and drop off.
17 septembre 2024
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your feedback with us.
Your insights are invaluable in helping us improve our services and ensure that we meet the high standards we strive for. Please accept my sincerest apologies for any issues you may have encountered. We genuinely regret that it did not meet your expectations and understand how frustrating this can be.
To facilitate a thorough investigation of the matter please could you kindly provide your email address and a contact number. We will reach out to you promptly to resolve any issues.
Thank you once again for your understanding and patience.
Ann
Team Zeelo
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