I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Voir plus
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Lisez les avis des autres
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Voir plus
L'entreprise a répondu
Very prompt and efficient service from Ann who sorted some issues concerning the young lady who we care for and her transport to and from College. All done by exchanging a couple of bits of communic... Voir plus
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Company offers poor service; they use unreliable subcontractors. Children are always late as the buses don’t show up. App is very poor. Doesn’t allow you to change stop without contacting them; doesn... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Coordonnées de contact
110 Clifton Street, EC2A 4HT, London, Royaume-Uni
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
4,0
Bien
1 k avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service via the online chat function
The customer service, via Terry on the online chat, was super efficient and helpful. We haven't yet started the school coach servive so I can't comment on that.
16 juillet 2025
Avis spontané
Réponse de Zeelo
Hello Sara
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Easy.....great job
Ann dealt with the issue i was facing effectively, efficiently and politely. Problem resolved within seconds, thank you Ann!
11 juillet 2025
Avis spontané
Réponse de Zeelo
Hello Ben
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Super quick customer service
I had an issue, sent a message at 5pm which was answered quickly and clearly by Ann at 8am the next day.
9 juillet 2025
Avis spontané
Réponse de Zeelo
Hello Kate
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great help from Terry this morning…
Great help from Terry this morning rescheduling our school ride.
12 juin 2025
Avis spontané
Réponse de Zeelo
Hello Paul
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Always super helpful
Always super helpful, friendly and efficient - thanks to the lovely Ann on this occasion for her assistance.
5 juin 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Easy to access and cheap rides
Easy to access and cheap rides with really good customer support. I had a chat with Daniel from Support regarding an issue and he was really chill and great at handling the problem at hand.
27 mai 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Daniel.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great customer service
I started using the service today. Its a new system in comparison to the previous one so I needed some help. Vicky was amazing. She was very patient and sorted everything.
16 mai 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Vicky.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Terry helped me sorting out incorrectly…
Terry helped me sorting out incorrectly setup account issue. Much appreicated.
24 avril 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Marvellous Vicky!
I had some technical glitches this evening probably my end rather than Zeelo's and I reached out to Vicky who was absolutely outstanding in her professionalism and genuinely warm and friendly persona. Thank you Vicky for making it a positive experience and for doing what you said you would. You are an asset to Zeelo.
23 avril 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Vicky.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great experience with customer service…
Great experience with customer service of zeelo app, “Anns” easily reachable customer care executive. Good Team👍🏽
15 avril 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Helpful and accommodating
When needing to make account changes, Ann was extremely responsive. My request was dealt with within an hour of contacting the Zeelo team.
9 avril 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Had an issue with my transaction
Had an issue with my transaction. Terry in customer services has been an absolute gem and made the whole experience stress-free. Cheers !
27 mars 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Brilliant customer support and speedy…
Brilliant customer support and speedy response from Ann
25 mars 2025
Avis spontané
Réponse de Zeelo
Hello Heather
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
The chat person Terry
The chat person Terry, sorted out the issues with the badly designed app and confusing website.
Hopefully deleting the app and installing it again will help.
25 mars 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Bus is always late
Bus is always late, they lie to you with excuses, never call you back when promised a call. I would use a different company if yo want to arrive and be collected on time. Poor customer service.
17 mars 2025
Avis spontané
Réponse de Zeelo
Hello Shelley
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve described regarding the delays, communication issues, and overall customer service.
I understand that our management team has already reached out to you directly, and I trust that all of your concerns have been addressed to your satisfaction. Please know that we take your feedback seriously, and we are continually working to improve our services.
If you have any further questions or if there is anything else we can assist you with, please don’t hesitate to reach out to our Customer Care team. We are here to help and ensure a positive experience for all our customers.
Thank you
Ann
Team Zeelo
Zeelo is unreliable and unprofessional
My daughter relies on this service to get her to college in a rural town without public transport.
It’s been unreliable from the beginning, it’s constantly late (today 40 mins) the driver Aaron missed a stop and had to go back. There have been accidents. It’s so stressful you never know if your child will make it to college on time or not.
26 février 2025
Avis spontané
Réponse de Zeelo
Hello
Thank you for taking the time to share your feedback. I am truly concerned to hear about the difficulties your daughter has experienced with our service, and I sincerely apologise for the stress this has caused. We understand how important it is for her to rely on our transport to get to college, especially given the lack of alternative public transport options in the area.
Please know that we take your concerns seriously and are committed to providing a safe and dependable service. To better investigate and address the issues you've mentioned, I would encourage you to respond to the message from our Customer Care team directly. They will be more than happy to look into this matter thoroughly and work with you to find a resolution.
Thank you
Ann
Team Zeelo
Quick responses to questions and…
Quick responses to questions and helpful supportive service from Ann.
My thanks.
Service also seems to be great - daughter has no complaints
13 janvier 2025
Avis spontané
Réponse de Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Helpful and responsive
This is the third school bus company I have experience of my son using. It has been by far the best one. They are responsive and helpful. The driver is great
8 janvier 2025
Avis spontané
Réponse de Zeelo
Hello Georgina
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Not a professional service provider
The customer service never resolved any issues till date. Coach rides are fine and they really have quite a professional drivers but not all. Some drivers are not very professional. They don't follow ride timings and some really smoke before the start of the rides and the enclosed coach busses are full of smoke. Reporting to the customer service never helps resolve the problem.
11 décembre 2024
Avis spontané
Réponse de Zeelo
Hello
Thank you for sharing your feedback. We sincerely apologise for the experience you’ve had with our customer service and the concerns you've raised regarding the drivers and the condition of the coaches. We understand how frustrating it can be when issues are not resolved in a timely manner, and we deeply regret that your concerns have not been addressed to your satisfaction.
Please be assured that we take these matters seriously and would ask that you kindly provide contact details so our team can contact you to help work through a resolution.
If there is anything in the meantime, please don't hesitate to contact our team. We are here to assist you and will do our best to address any further concerns you may have.
Thank you
Ann
Team Zeelo
Réponse de Zeelo
Hello / здравей
Thank you for taking the time to provide Zeelo with a 5-star rating.
Your satisfaction is incredibly important to us, should you need any further assistance or have any suggestions for improvement, please feel free to reach out.
Благодарим ви, че отделихте време да дадете на Zeelo 5-звезден рейтинг.
Вашето удовлетворение е изключително важно за нас, ако имате нужда от допълнителна помощ или имате някакви предложения за подобрение, не се колебайте да се свържете с нас.
Thanks
Ann
Team Zeelo
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