It has taken me 4 days to sort out the total confusion regarding my account but I have now received my new card. I was unable to access the Zempler app so I made another call and spoke to Daniel who a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Zempler very sympathetic and helpful with regard to my card payment being refused by the retailer Home Bargains. There was no problem found with my card and this is the only retailer where a problem h... Voir plus
L'entreprise a répondu
I lost my card when tidying up my wallet snd lost my card. The process from initial contact to the end of the call was a great experience i got a new card issued and the agent was a pleasure to deal w... Voir plus
L'entreprise a répondu
Very helpful empathetic call I'd had a scammer call who were claiming to be from Zempler. I called the bank directly to confirm. It turned out that the caller was a scammer. Anyway, the lady takin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Coordonnées de contact
Royaume-Uni
- 0330 024 0924
- zemplerbank.com
4,5
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Great customer service
29 septembre 2026
Réponse de Zempler Bank
Thanks Mark! We're grateful you shared your thoughts with us - it really helps 🌟 Kind regards - RO
I highly recommend their customer…
I highly recommend their customer service. David was exceptionally helpful, professional, and knowledgeable. His clear, step-by-step guidance made the account recovery process straightforward and easy to follow. I truly appreciate his patience, professionalism, and excellent support throughout the process.
29 septembre 2026
Réponse de Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased David was able to support you - your feedback has been shared with the team 💚Kind regards - RO
The customer service is good
The customer service representative was very helpful and thorough. It's as should be, simple and easy.
29 septembre 2026
Réponse de Zempler Bank
Hey Cariocasas, thanks for the lovely review! We're glad we could make a positive impression 😊 Kind regards - RO
Response time very good
The call was answered promptly and the gentleman was very polite and professional.
29 septembre 2026
Réponse de Zempler Bank
Hi Martha, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Listened and short waiting
Straightforward response.
Helpful
Was able to resolve issue and explain it
Short waiting time for pick up
29 septembre 2026
Réponse de Zempler Bank
Thanks a ton, Emily! We're so glad you took a moment to leave a review 💬All the best - RO
Your colleague dealt with my issue very…
Your colleague dealt with my issue very quickly and expertly - all done
29 septembre 2026
Réponse de Zempler Bank
Hi Robert, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
PLEASE DONT USE ZEMPLER BANK IF YOU…
PLEASE DONT USE ZEMPLER BANK IF YOU REQUIRE AN EFFECIENT, AND RELIABLE BANK!
I have been waiting for two credit cards for approximately five weeks. Both cards have failed to appear! Your banks inability to provide any insight to why this is the case, is also very frustrating!
Friendly staff, but shocking bank!
No thank you. Will be closing my account!
29 septembre 2026
Avis spontané
Réponse de Zempler Bank
Hi Scott, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
The young I spoke to was efficient
The young I spoke to was efficient, friendly and very proficient in his role. Overall excellent
29 septembre 2026
Réponse de Zempler Bank
Hey Reginald, thanks for the lovely review! We're glad we could make a positive impression 😊 Kind regards - RO
Réponse de Zempler Bank
Hello, we're happy to help! If you do need anything further please don't hesitate to get back in touch. All the best - BE
Fabulous lost my card new one on the…
Fabulous lost my card new one on the way. Security was tight so I’m pleased
28 septembre 2026
Réponse de Zempler Bank
Hi, Many thanks for your review and we're pleased to hear you are enjoying our services. 💚 Kind Regards - BE
This morning I found myself blocked out…
This morning I found myself blocked out of our business account. No Warning. Incoming payments sent back.
Despite being with the bank for over ten years and for the past two years having verified our account in 2024 & 2025
it took several hours to get back on line after I sent ID & address Proof. All extra work for us. This is appalling service. What if I have been on annual leave?
So after ten years I am about to close the account.
David Phillips
The Hundred House Hotel
TF11 9EE
28 septembre 2026
Avis spontané
Réponse de Zempler Bank
Hi David, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
The CS agent was very professional and…
The CS agent was very professional and took his time to resolve the issue.
28 septembre 2026
Réponse de Zempler Bank
Hi Adekola, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - BE
Réponse de Zempler Bank
Hello, we're happy to help! If you do need anything further please don't hesitate to get back in touch. All the best - BE
Libbi was friendly and attentive to my…
Libbi was friendly and attentive to my query and made a good suggestion to rectify another colleague error.
28 septembre 2026
Réponse de Zempler Bank
Hi Nic, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience with Libbi when you called, we have passed your feedback over so we can let them know how happy you were with the service. 💚 Kind regards - BE
Réponse de Zempler Bank
Hi Rito, many thanks for your review and we're pleased to hear you are enjoying our services. 💚 Kind Regards - BE
I rang Zempler today as I had not yet…
I rang Zempler today as I had not yet received my new credit card or pin number. The customer representative was very helpful and dealt with my query promptly. He was extremely pleasant and professional throughout the call.
28 septembre 2026
Réponse de Zempler Bank
Hi Margaret, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards -BE
Resolved the issue straight away
28 septembre 2026
Réponse de Zempler Bank
Hello Robert, we're happy to help! If you do need anything further please don't hesitate to get back in touch. All the best - BE
Previously posted a negative review 2…
Previously posted a negative review 2 weeks ago about a replacement card. Somebody called me back and assured me I would receive one 5-7 working days by recorded delivery which took me to Wednesday last week. Guess what still not received Today 28/09. Absolutely shambolic yet again!The account is under my name so you will have the details to review not that I am expecting this to be resolved as I have spoke to multiple people over the last month who have lied about the card being sent out and the last interaction I was told for definite it would be resolved. You have my contact details and I am sure there will be a record on my file of all the interactions. I have no faith or trust a word that comes out of anyone who works for your company.This has now been going on for over 6 weeks
28 septembre 2026
Avis spontané
Réponse de Zempler Bank
Hi Peter, I'm sorry to hear you're experiencing issues. We've now raised a callback request, and a member of our team will be in touch shortly to assist you.If you have any further questions in the meantime, please don’t hesitate to reach out. Kind regards- RO
Réponse de Zempler Bank
Hi Colm, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, please could you reply to the private message we sent through Trustpilot so we can pass your feedback over to let Lee know how happy you were with the service. 💚 Kind regards - BE
Customer service is absolutely …
Customer service is absolutely appalling, called 3 times to get a replacement card after mine expired.
Totally unhelpful nearly a month and a half gone by still no replacement card, ridiculous!!!!
28 septembre 2026
Avis spontané
Réponse de Zempler Bank
Hi Phil, I'm sorry to hear you're experiencing issues. We've now raised a callback request, and a member of our team will be in touch shortly to assist you.If you have any further questions in the meantime, please don’t hesitate to reach out. Kind regards- RO
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