ZenAuto Avis 

Website is easy to use and customer service team are professional and personable.

Due to the nature of the service Zen provide there are a lot of moving parts and as such things can be subject to delays that may be out of the hands of Zen itself.

I think I was particularly unlucky as the original vehicle I ordered was damaged in the dealership forecourt, I was informed it would be repaired, then the dealer stopped communicating with Zen and I went through 3 or 4 weeks where i had no estimated delivery date at all.

My only criticism of Zen is that I feel they could have been more reactive at this stage to find a replacement unit.

Eventually, around 6 weeks after my order date they did find a replacement vehicle, and I was told the newly resourced vehicle would be delivered within 10 days, a day later I was called to say that this vehicle would be delayed by 4 weeks because the dealership could not locate the locking wheel nuts... Fortunately it eventually arrived sooner than that.

I ordered my vehicle on the 1st September, it finally arrived on the 7th of November, which on paper seems fair, the issue was that I was without a car for the entire time and had ordered the vehicle I did because it was in stock and was originally due to be delivered within 4 weeks.

I have had a frustrating experience but I recognise that a lot of this wasn't directly Zen's fault and dealing with Louis, James and George was never difficult or frustrating.

Ultimately, I have received a vehicle I am very happy with at a price that I think is extremely competitive.

I would recommend Zen for all of it's pro's and advise any potential customers to be aware of the potential con's regardless of if they are directly a result of Zen's conduct or practices.

I’ve been with ZenAutos for four years and have just been accepted to continue with another lease hire, which, will see me through for a further two years. The service they provide is second to none, I wish I’d heard of them so much sooner.

Some 2.5 years ago I leased for a first time a car through zen.auto. Back then everything went smoothly. Today I tried to place an order for a new car but the monthly payment I was quoted online wasn't corresponding with the quote i received (via email) from their sales person. In summary their website was quoting a higher monthly payment ( £20 more expensive ) than the one received from their sales person . I ended up signing an agreement for a higher monthly payment but hopefully an adjustment will be made as per the sales person advice. There was another technical issue, i requested a password change but somehow their system generated 2 profiles for me which i found it very odd considering that only one email address was registered for myself. Its not all negative though. The sales person that dealt with me was very professional and she acknowledged that they had some technical IT issues.. In summary as an existing customer i was expecting the process to be stress free but in this case it wasn't. Hopefully zen auto will be able to address the issues stated above very soon

This is the second time now that I have used Zen Auto. Everything is run smoothly and I am extremely happy with the level of service I have received

I usually read reviews with a pinch of salt and very rarely write one. I have to say that from my first contact with Zen to the delivery of my car the team at Zen have been absolutely brilliant; polite, knowledgeable and efficient. They have met all the deadlines that they said they would and have kept me up to date at every stage of the process. Like I said, Brilliant.

Very easy online process to order a car and queries were answered quickly via emails.

This will be my third car from Zen. I have always felt that I am the only customer and have always had positive feedback in negotiation. No waiting on the phone and Rizwaan has been really helpful as have all of contacts I have dealt with over the past 4.5 years.

Struggled at first to book the car for a service which I'd paid for as part of my monthly payment. Once I had lodged a complaint customer service got involved and were excellent at solving my issue with great communication. It's a shame it took me to complain as I have had a zen lease car for nearly 4 years with no problems.

Really helpful staff sorted out my issue with no drama ,couldn't fault the service I received

We have been with zen auto for three years and now have taken a new lease with them for another three years. That tell you a lot you need to know.

They find you the best deal excellent customer service. Harry Smith great to deal with

Zen Auto have been nothing short of excellent the entire time I've been with them (2 years) - attentive, friendly & competent staff. GREAT prices on leasing. Nothing bad to say!
If you're thinking lease is the way, then you have to strongly consider Zen!!

Emily A was fantastic. She helped so much with what were a tricky set of issues with our vehicle. But she saw it right through to a satisfactory conclusion where other colleagues had not. So grateful

Angela Hall who dealt with my enquiry was fantastic, couldn’t do enough with finding me a replacement vehicle and was patient throughout ensuring she kept contact throughout and emailing over quotes. This was already a renewal purchase but would definitely Be contacting her again when my lease is up

Fab from start to finish, smooth!!

ZenAuto is just making car leasing so easy, especially for new drivers! The option to pay monthly for the car service is affordable and the reminders and online booking system works very well. Thank you 😊

Excellent experience with ZenAuto.
From beginning to termination of lease, all the staff were very helpful and supportive.
The car was delivered and uplifted in the timescale as agreed.
They also handled the transfer of my cherished number extremely efficiently.
Would highly recommend ZenAuto and in particular their support staff. 😎

this is my second lease with ZenAuto, they are very professional and fair, making the process very easy. Their representees are always on hand to help and very informative. I have been dealing with Angela Hall, she has been amazing, I gave her my brief and she found me a good deal. Thanks Angela.

It was really simple and quick turn around, Angela Hall was brilliant at giving me information and very responsive.

This is an update to my 1 star review and I am glad to say that Zen immediately addressed ally concerns and went over and above to put things right. Thank you