Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly.... Voir plus
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Lisez les avis des autres
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will... Voir plus
L'entreprise a répondu
I’ve had my website on a few platforms over the years. A friend of mine hosted their website with Zenfolio which convinced me to give Zenfolio a go. I was not disappointed. Really easy to use platform... Voir plus
L'entreprise a répondu
I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Coordonnées de contact
303 Twin Dolphin Drive, 94065, Redwood City, Etats-Unis
- support@zenfolio.com
- zenfolio.com
3,9
Bien
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Zenfolio lives up to its name
Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly. I remember giving them a lot of grief then because it was a persistent problem, and it was getting under my skin. They weren't able to fix it either, and I felt like they were dragging their feet...
I was honestly at the point of considering whether or not to choose another platform, but after repeated talks with their support, I could tell that they cared at least. I am personally convinced they did everything in their power to fix the problem, but for whatever reason it just wasn't working. Like a freak accident, and I suppose these things happen once in a while...
I need to remind myself that I've been with Zenfolio since 2016, so 10 years and counting, and it works great most of the time. Quick to complain the moment something goes wrong, but I have a bad habit of staying quiet when it comes to recognizing all the many things they did right. My website also seems to be working more efficiently now after repeated talks with their customer support.
Zenfolio might have not have been able to fix that one stubborn problem, but I know I can trust them now. I still continue to encounter the occasional hiccups, and message their support about them as needed, but they're always around to help. Plus I have to remember that my website works great most of the time, and I have Zenfolio to thank for building such a wonderful platform 🙏
7 avril 2026
Avis spontané
Product no good they are sending me…
Product no good they are sending me repeat and accessed my bank account with the Product I don't order do not
not buy from this company
5 février 2026
Avis spontané
Réponse de Zenfolio
Hi there, Marie! We’re really sorry to hear about your experience and understand why this would be concerning. We don’t see any recent support cases tied to your account, but our team would absolutely like to take a closer look and help sort this out. Please reach out to us directly at support@zenfolio.com with a few details, and we’ll make sure someone is there to help you every step of the way.
Customer service doesn't reply
Customer service doesn't reply. Built a gallery and then I was locked out of my account with no prior warning, no ability to reset my password to regain access, waste of time. I wouldn't bother using them, plenty of alternatives.
29 janvier 2026
Avis spontané
Réponse de Zenfolio
We’re really sorry this was your experience, Henry. Being locked out of your account without warning, especially after putting time into building a gallery, is understandably frustrating. You’re right to expect clear communication and a reliable way to regain access.
Our Director of Customer Care has personally reached out to you. If you decide to continue with Zenfolio, our team is committed to helping you get back on track and ensuring you have the access and guidance you need. Either way, we appreciate you sharing this feedback, as it does help improve.
I love the Website integration with…
I love the Website integration with gallerys and the ability to create bookings and sell photos all in one platform.
17 janvier 2026
Réponse de Zenfolio
Thanks so much for sharing this Doris! We’re really glad Zenfolio is helping you bring everything together in one place. It’s great to hear it’s working well for you, and we appreciate you taking the time to leave a review. 💛
SCAM
It’s 2025 and after ten years still no app to organize my website on iPhone, still no way to browse the editor in safari or any mobile browser, I’m forced to use a computer to do as little as turning on a downloading option for clients, user interface is SO outdated, user experience is a nightmare, my galleries at arbitrarily “archived” by Zenfolio rendering them unavailable for my clients, it’s IMPOSSIBLE to remove my credit card from my payment options, subscription price in incredibly high and not justified and there is NO button in the accounts settings to terminate the subscription. I wish I didn’t start my website using Zenfolio more than 10 years ago. Feels like a total scam.
14 décembre 2025
Avis spontané
Réponse de Zenfolio
Thank you for taking the time to share your feedback. We can hear how frustrating this experience has been, and we’re genuinely sorry it’s left you feeling stuck. Being able to manage your business on the go isn’t a “nice to have” anymore; it’s essential, and we understand how limiting it feels when that flexibility isn’t there.
We do want to share that NextZen, our new platform, is available now and was built to be fully mobile-friendly from the ground up. Managing galleries, settings, and your business from a phone or tablet is a core part of the experience. If you’re open to it, we’d encourage you to reach out to support@zenfolio.com
to learn more about the migration process and what that would look like for your account.
Regarding billing: a credit card is required to help reduce fraud and protect your account, as well as any funds you earn through Zenfolio. That said, if you don’t plan to renew or would like future charges disabled, our support team can take care of that for you — just send them a note, and they’ll make sure everything is handled correctly.
We never want anyone to feel unheard or trapped, especially after investing so much time into their business. Our team genuinely wants to help, and we’d appreciate the chance to work through this with you and find a better path forward.
Toll, solange die Galerien nicht "archiviert" werden
Zenfolio ist toll, solange die Galerien nicht "archiviert" werden. Das geschieht automatisch nach einigen inaktiven Monaten. Für das Reaktivieren benötigt Zenfolio bis zu 24 Stunden, und die Bilder sind dann wild durcheinander gewürfelt. Der Arbeitsaufwand für das sorgfältige Zusammenstellen der Alben ist zunichte gemacht.
9 décembre 2025
Avis spontané
Réponse de Zenfolio
Diese Antwort wurde mit Google Translate übersetzt: Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen – wir freuen uns sehr über Ihr Feedback.
Ich möchte Ihnen gerne noch einige weitere Informationen geben, die Ihnen vielleicht weiterhelfen. Bilder werden nach 14 Monaten ohne Aktivität des Fotografen ins Archiv verschoben. Wenn eine Galerie aus dem Archiv abgerufen wird, dauert dieser Vorgang in der Regel 12–14 Stunden. Sollte es einmal länger als 24 Stunden dauern, möchten wir der Sache nachgehen, da dies ungewöhnlich ist.
Wenn Sie weiterhin Verzögerungen feststellen, kontaktieren Sie uns bitte unter support@zenfolio.com. Unser Team hilft Ihnen gerne weiter und stellt sicher, dass alles wie gewünscht funktioniert.
I just want to try Zenfolie
I just want to try Zenfolie. I was a good start. but next day I was nor abel to login, I contact to custumer suport unfortunaly there is no help, Even I can acces my data. This is not acceptabel.
15 novembre 2025
Avis spontané
Réponse de Zenfolio
Hi there! I’m really sorry you’ve had such a frustrating experience trying to get back into your account. That’s definitely not the kind of start we want for anyone!
It appears that our team has already reached out to gather additional information so they can investigate the matter further. However, just in case that message didn’t reach you, I’ve asked them to follow up with you again.
Thanks for giving us a try, and we’re here to help you get things back on track.
Customer service is terrible
NOT WORTH THE MONEY
Customer service is a coin flip between mediocrity with rare moments of decency, and completely dismissing you and wasting your time. They'll also write you a million flowerly emails, but never get anything done.
Thanks "Rob"! Your unprofessional apathetic customer service response brought me here. Not sure what else I can do to motivate Zenfolio to have proper customer service, other than switch to another website provider and leave bad reviews when they frustrate me.
They have some great features and the stability is OK (definitely not perfect), but their customer service works at a snails pace and you may have to try 3 or 4 times to get someone to actually read or respond to your complaint.
Considering they can cost 10X as much as their competitors, I'll definitely be reviewing my options for the future today.
7 novembre 2025
Avis spontané
Réponse de Zenfolio
Hi Dave,
We hear your concerns, and I’m sorry to see how discouraged you’ve felt throughout this process. Our team has been actively working with you behind the scenes, and they’ll continue doing everything they can to get this resolved. I’ve also asked them to follow up again to be sure nothing has been missed.
We take every report seriously, and while we understand this hasn’t met your expectations, we’re committed to finding a solution and making sure you get the support you need.
Thank you for taking the time to share your experience—we’ll keep at it with you.
When I need help Alex is always there…
When I need help Alex is always there to help me. Iam not all that good using a computer but with Alex helping me it works out great.
20 octobre 2025
Réponse de Zenfolio
We’re so glad to hear that, and we couldn’t agree more...Alex is amazing! It’s great to know he took such good care of you and your website. Thanks for sharing your experience.
Rip-off and scam practices
Well after a year of what seemed reasonable service this month they just increased the 500GB storage we were paying extra for by 240% No notification nothing.. No information on website saying there's a a different price or you'll be charge a higher price, nothing.
Smacks of greed and scamy practice!! Cost for additional storage went from £5 per month what my daughter was paying to £17pm, for 500gb which is a total rip-off!!!
Now looking to close the account, we can't even change the subscription.
20 octobre 2025
Avis spontané
Réponse de Zenfolio
We completely understand how frustrating it is to experience a price increase—especially without much notice. We truly didn’t intend for it to feel sudden or unfair. We'd like to look into your specific account details to see what happened and what options might be available.
We've requested additional information through Trustpilot so we can follow up directly and review this further for you. Please know that we value every photographer who trusts us with their work and storage, and we will do our best to help find a resolution.
Not Recommended
Unfortunately, I can no longer recommend Zenfolio. They charged my account after I canceled their service and it seems they no longer have any actual customer service reps to respond to inquiries, only the bot. They provide a phone number, but you cannot get past the menu to get to an agent.
1 octobre 2025
Avis spontané
Réponse de Zenfolio
We’re sorry this was your experience, Jennifer. Our chat system begins with an automated assistant to direct questions quickly, but a live support specialist steps in right away for billing or account matters. It looks like our team connected with you within minutes and promptly issued a refund to resolve the charge.
I’ve been with Zenfolio for 10 years…
I’ve been with Zenfolio for 10 years and they have been nothing but helpful in the process of building and revamping my website. Their growth on providing new and modern websites has been so worth it to have them as my platform of choice!
19 septembre 2025
Réponse de Zenfolio
Wow, ten years with Zenfolio is incredible! We’re so glad our platform has been part of your website journey and that the modern updates have made things easier! Thank you for trusting us all these years.
Long Distance Service
I live in Ireland - all of 6,000 miles from where Zenfolio are based yet the customer service, even with the 8 hour time difference, is very good. I find them to be a very decent, accommodating company. I booked a 'Success' session with Dennis and he was excellent .
13 septembre 2025
Réponse de Zenfolio
That's great! Dennis will be happy to know his session made a difference. Thanks for sharing your experience, Fionan!
Great customer service
Great customer service. Zenfolio responded to my issues in a timely manner and was able to provide answers to my questions.
10 septembre 2025
Réponse de Zenfolio
So happy you were able to get the help you needed! Thank you for sharing your review, and drop us a line any time!
Great experience
Great experience, an issue with billing currency switching was resolved by customer service, that included some gifted credit for disruption caused. These guys are fabulous to deal with.
11 septembre 2025
Réponse de Zenfolio
Thanks so much for sharing this! We’re glad our team could get that sorted quickly and make things right for you. It means a lot to hear that your experience left you feeling taken care of.
The customer service was great!
The customer service was great!
Everyone was so nice and gentle. They understood everything!
6 septembre 2025
Réponse de Zenfolio
We really appreciate you saying this! It’s so wonderful to know that the team's caring nature came through in your experience.
Service has always been prompt and any…
Service has always been prompt and any issues I’ve had have been dealt with in a timely manner.
28 août 2025
Réponse de Zenfolio
Thanks for taking the time to leave a review. We’re so glad our team has been able to help you whenever questions pop up!
Réponse de Zenfolio
Thank you, Patricia! Stephanie is AMAZING! We will pass on your kind words.
Prompt responding and very professional…
Prompt responding and very professional in answering all my questions and concerns.
25 août 2025
Réponse de Zenfolio
Really appreciate you taking the time to share this. We always try to be there when questions pop up, and I’m so happy to hear the team could give you the answers and peace of mind you needed, Skye!
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