Zenfolio Avis 324

Quick reply & on a holiday weekend... which we didn't expect at all

I'm in a tricky transition period and the Zenfolio Customer Support has been second to none. Even though they're based 6,000 miles away from me here in Dublin, Ireland, the response is always fast, understanding, knowledgeable and don't let up until the issue is addressed - they're a great company.

Zenfolio is awesome for showcasing my freelance images and delivering them to my clients. My sales have increased this year using the new platform versus the Zenfolio Classic platform I was using the years prior. When I have had questions, and there haven’t been many, customer service has been quick to respond and spot on with their response.

Great customer support and really friendly and knowledgeable staff. Really proud of my website!

Still waiting on a few key features my business can use to be added. However, the staff at Zenfolio is a classy bunch from the first to last person I’ve dealt with.

I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software version available, I will be migrating to this versions which has way more ability to do this things efficiently and with a bette authentic. They support staff are amazing as well. Enjoy.

I've used them for 1.5 decades. Obviously, I'm satisfied. Wish the prices hadn't risen so quickly and high lately

Well, getting my photography business started back up has been slow, but I am thankful to Zenfolio for Alex's patience and helpfulness. He has been able to help me when I get stuck making my website. I would have given up on Zenfolio if it weren't for him. I am also in the process of negotiating a contract, which will require me to use Zenfolio. I am not sure how close I am to getting the contract, but Alex was able to buy me some more time by extending my trial.

Thank you, Zenfolio, for your patience.

Great customer service, thank you!

Very glitchy, things frequently don't work, difficult to understand the gallery/portfolio/folder set up, shop is a nightmare and doesn't work....wish I'd spent my money elsewhere. Support is quite good usually, but they are battling with an inadequate interface that needs an awful lot of work

I've been working with Alex, getting his help to build and launch my new NextZen web site. He's a credit to Zenfolio. He's been incredible help, and good to work with.

If you are struggling with anything Zenfolio, you can sign up through Calendly for a 1:1 help session. The session was amazingly helpful in fixing things I didn't know how to fix on my website and getting feedback on how to make my site better. I loved it and will do it again to be sure.

Not sure which experience I am to comment about as I have recently have had two, both of which were very satisfactory.
I feel my business is valued as a Zenfolio client. The customer service video meetings are personalized and interactive, I feel understood and valued as a person and my issues/questions are competently handled and solved.

Rapid response (1 day) to my question about why the Zenfolio App was no longer functional on my iPhone & iPad.

Alex is a the best customer rep I have ever worked with. He is kind, smart, knowledgeable. In Alex, I have a photography friend and a component colleague to help with my website. He is one in a million!

Getting help is always difficult with Zenfolio, but once an agent who was genuinely willing to help decided to, they got me all fixed up.

I love Zenfolio! After trying two other website platforms, Zenfolio has been by far the best in so many ways. As a professional photographer, it gives me exactly what I need to beautifully exhibit and present images to my clients.

What really sets Zenfolio apart is how responsive and action-oriented they are when it comes to user feedback. They don’t make vague promises or keep you waiting for years on a “coming soon” feature. Instead, they actually listen—and deliver. From adding flexible pricing options for individual images (which was a game-changer for me!), to rolling out features I didn’t even know I needed—Zenfolio has continued to exceed my expectations and support the growth of my photography business.

Since switching to Zenfolio, my client experience has been smoother and more professional—and my gallery sales have gone up!

Thank you, Zenfolio, for being a platform that truly understands photographers!

Good solution for selling photos and great customer service.

Quick, courteous, and helpful service!