Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly.... Voir plus
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Lisez les avis des autres
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will... Voir plus
L'entreprise a répondu
I’ve had my website on a few platforms over the years. A friend of mine hosted their website with Zenfolio which convinced me to give Zenfolio a go. I was not disappointed. Really easy to use platform... Voir plus
L'entreprise a répondu
I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Coordonnées de contact
303 Twin Dolphin Drive, 94065, Redwood City, Etats-Unis
- support@zenfolio.com
- zenfolio.com
3,9
Bien
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dennis was fabulous
Dennis was fabulous. Not sure if it will be as easy as he has shown us, but I had another gal with me wanting to also set up a website. It will be great to have catagoies and subcategories (folders).
21 août 2024
Réponse de Zenfolio
Thanks for sharing your thoughts! We’re glad to hear Dennis was so helpful. Setting up categories and subcategories will definitely keep your site organized and improve navigation! If you or your friend have any questions along the way, our team is here to help!
Alex answered all of my questions
Alex answered all of my questions. I appreciate how thorough he was in explaining everything through a screen share which really helped alot. It was also helpful to offer a choice of recording the video call so that I have a reference of what we talked about in case I forget anything. Lastly, I appreciate that zenfolio offers such good customer service.
14 août 2024
Réponse de Zenfolio
Thank you for taking the time to share your amazing feedback! It's great to know that Alex was able to assist you effectively and that you found the screen share and recording options helpful. The team is committed to providing top-notch support, and we're glad to have met your expectations. If there's anything else you need, we're here for you!
Alex was very nice and helpful.
13 août 2024
Réponse de Zenfolio
That's fantastic to hear! I'm so glad you had a positive interaction with Alex and found the assistance helpful. If there's anything else you need, we're here to help!
Exceptional Customer Service
The customer service was beyond amazing. Alex did an incredible job. He took care of what I was calling for and also took care of issues that I wasn’t aware of. I am very pleased with the service and the product.
12 août 2024
Réponse de Zenfolio
Thank you for sharing, Daryl! We're so glad to hear that Alex was able to provide you with excellent support and address all your needs. Your satisfaction means the world to us.
We're here to ensure you have the best experience possible. If you need anything else, please reach out!
The platform is extremely easy to use.
The platform is extremely easy to use and my clients truly like receiving their gallery and how it works for them.
8 août 2024
Réponse de Zenfolio
Your feedback means a lot to us! We're glad the platform is easy for you to use and that your clients are enjoying their gallery experience. It’s wonderful knowing our tools are making a difference for you and your clients! Thank you for sharing this with us.
Réponse de Zenfolio
Thank you for the kind words! We love that you found the setup process easy and are happy with your website. Our team is always here to provide great service and support!
It did not have good visibility on…
It did not have good visibility on Google searches I wanted. If your business wants a site for mostly your own customers it would work out good.. an average computer literate person ban make a nice website using the design tools.
9 août 2024
Réponse de Zenfolio
Thank you for sharing your experience with us. We're sorry to hear that our platform didn't meet your expectations in terms of Google search visibility. We appreciate your feedback and will use it to improve our services. If there's anything else we can assist with in the future, please don't hesitate to reach out.
He was not bad
He was not bad, but he was very slow and long winded with some of his responses. Sounded like he did not want to be there. He repeated himself a lot and when needing certain questions answered I don’t believe he knew them, so he just repeated his past statements. He was nice tho, and helpful. I’m sure with some more training he will be on point.
5 août 2024
Réponse de Zenfolio
Hey James, thanks for sharing your feedback with us! We’re so sorry to hear that your experience wasn’t what you were hoping for. Do you have any outstanding questions at this point that we can answer for you? If so, please reach out to support@zenfolio.com and we’ll get back to you ASAP. Thanks again!
So easy to absorb the information from…
So easy to absorb the information from the guide and sponsor.
Makes ll the unknowns doable in order to create an impactful site. Thanks
2 août 2024
Réponse de Zenfolio
Thank you for sharing your experience with us! We're so happy that the resources provided have made building your site more approachable. It's our mission to equip photographers with the tools and guidance needed to succeed, and we're glad to see it’s making a difference for you. Should you need any more support or have further questions, we're here to help. Thank you once again!
Réponse de Zenfolio
Thank you for your kind words! We're delighted that you found our team helpful. We strive to provide the best support and experience for our photographers, so your feedback means a lot to us. If there's anything else we can assist you with or any way we can further enhance your experience, please don't hesitate to reach out. We're here to help!
Réponse de Zenfolio
Thank you for your feedback- it is much appreciated! Our goal is to provide a user-friendly experience with a design that photographers love. If you have any suggestions or need assistance, feel free to reach out!
Simple to establish and maintain
Simple to establish and maintain, good fulfilment processes and good partners to assist in that process, prompt payments
2 août 2024
Réponse de Zenfolio
Thanks for the review! It’s great to know that our setup was straightforward for you and that our fulfillment processes and partners are meeting all of your needs. If you need anything else or have more thoughts to share, just let us know!
Great product team
Phil is always great and we had a really productive talk as I was trying to decide on which plan for my second full zenfolio site.
30 juillet 2024
Réponse de Zenfolio
Your feedback is very much appreciated, Misty! Thanks so much. Phil is awesome and it is fantastic to hear that he provided you with such great support and that he was able to get you set up on the right plan. If you have any questions or need further assistance, just give us a shout!
The help was excellent
The help was excellent. Had a wealth of knowledge and easy to work with.
30 juillet 2024
Réponse de Zenfolio
Thank you so much for your kind words! We're so happy to hear that you had a positive experience with our support team. It's our goal to provide knowledgeable and easy-to-understand assistance. If you ever need anything else, don't hesitate to reach out. We're here to help!
Réponse de Zenfolio
Thank you so much for your kind words, Wendy! We're so glad to hear that Dennis was so helpful. If you ever need anything else, don't hesitate to reach out. We're always here to help!
Thank you very much for the quick…
Thank you very much for the quick response. You people are great in terms of client's satisfaction.
24 juillet 2024
Réponse de Zenfolio
Thank you for your kind words! We're delighted you had a positive experience with our customer support team. Your satisfaction is our top priority, and we appreciate you taking the time to share this feedback. Please don't hesitate to reach out if you need further assistance - we're always here to help!
Our experience was absolutely Great!
16 juillet 2024
Réponse de Zenfolio
That is wonderful to hear, Larry! We love what we do, and these kind words mean the world to us. We're always here if you need help- feel free to be in touch if we can assist you in any way.
Alex was so knowledgeable
Alex was so knowledgeable, He helped me understand what would make my site work and look better. I am so grateful.
23 juillet 2024
Réponse de Zenfolio
Thank you so much for your kind words, Tracey! We're so happy to hear that Alex was able to help you improve your website! It's always fantastic to know that the efforts of our team are making a positive difference! If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here for you!
Alex was GREAT!
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will get me off an running on selling my images! He was extremely informative and patient, taking time to explain things to me in detail. I really appreciate the effort he put into the two sessions we've had...so far.
19 juillet 2024
Réponse de Zenfolio
Thank you so much for sharing your experience! We're delighted to hear that Alex was able to help you discover new features and that you're feeling more confident about selling your images now. Your appreciation means a lot to us, and we look forward to continuing to assist you on your journey. Thanks for being part of our community!
I wouldn’t give it one star
I wouldn’t give it one star , but had to so as I can reply
This platform is becoming a total laughing stock , all main stream professional photographers are laughing at Zenfolio
What’s happening to this company,
My guess is it’s either been sold off to a company who just haven’t got a clue and running the company with two man and a dog
Or they have slashed staff, and cutting operating costs , it’s not what it used to be , personally I think it’s on its last legs
It’s absolutely awful now stay clear if you can
19 juillet 2024
Avis spontané
Réponse de Zenfolio
Thank you for sharing your recent experience with your Zenfolio Classic account with us. We sincerely apologize for any inconvenience caused by our new archiving process. Your feedback is invaluable, and we recognize the significance of preserving your work. Rest assured that Zenfolio is stronger than ever. Our team remains dedicated and robust, continuously working to provide the best tools and resources for photographers. With a multi-million dollar technology investment, the new Zenfolio platform has intelligent workflow automation at its core and currently offers three feature-rich plans servicing all types of photographers at every stage of their photography journey. We'd be happy to set you up with a free trial on the newer platform if you'd like give it a try.
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