I found what I was looking for a much better price. It was perfect better than I expected. Will be making another purchase soon.
L'entreprise a répondu
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Lisez les avis des autres
The 2 Louis Vuitton items arrived well packaged and matched the descriptions. There was a faint odor of what smelled like cigarette smoke. I sent an email to ZenLuxe after a few days after I place... Voir plus
L'entreprise a répondu
I am absolutely smitten by this company. The Gucci bag I just purchased from them is like new. Their bag selection, quality as well as their prices are amazing. What's priceless is the peace o... Voir plus
L'entreprise a répondu
I’m absolutely thrilled that I ordered my first Chanel bag from ZenLuxe. Not only was the price incredible, but the care and customer service were even better. There was a small issue with the shipm... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ZenLuxe.jp is a Japanese online marketplace for authentic pre-owned luxury items from verified sellers based in Japan. Every eligible item, including Hermès, is authenticated for free with Entrupy, the world’s leading AI-based authentication service. A digital certificate of authenticity is uploaded before shipping for your peace of mind. Enjoy free worldwide shipping, a 30-day return policy, and access to hundreds of thousands of genuine luxury items from Louis Vuitton, Hermès, Chanel, Gucci, Dior, Prada, Fendi, Saint Laurent, Salvatore Ferragamo and more, all inspected and verified before delivery. Shop confidently from trusted Japanese sellers on ZenLuxe.jp – your destination for genuine, authenticated luxur
Coordonnées de contact
Chuo-ku, Kawaramachi 1-7-7, OsakaSakaisuji L-Tower 10 F, 541-0048, Osaka, Japon
- zenluxe.jp
4,7
Excellent
57 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love my purchase..
28 octobre 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Shadow Fab N Stuff,
Thank you for taking the time to leave us a review!
Our small team is delighted to hear that you are happy with your purchase.
We hope to get the chance to serve you again in the near future!
Kind regards
ZenLuxe Team
I found what I was looking for a much…
I found what I was looking for a much better price. It was perfect better than I expected. Will be making another purchase soon.
1 octobre 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Nubia,
Thank you for shopping with ZenLuxe!
And thank you for taking the time out of your busy schedule to leave us this lovely review.
Our small team at ZenLuxe is thrilled to hear that you are happy with your purchase!
We look forward to serving you again soon.
We hope you enjoy your beautiful bag for many years to come!
Kind regards
ZenLuxe Team
Fast shipping and neatly packaged
Fast shipping and neatly packaged. The photos and description were accurate, and the bag was fairly priced for its condition. I’m very happy with my purchase!
1 octobre 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Lolita Catingan,
Thank you so much for your wonderful review!
We are delighted to hear that you are happy with your purchase and that the bag arrived safely and exactly as described.
We truly appreciate your kind words about our shipping, packaging, and the accuracy of our photos and descriptions.
Thank you again for choosing ZenLuxe, and we hope you enjoy your beautiful bag!!
Kind regards
ZenLuxe Team
Perfect in any way bag and their…
Perfect in any way bag and their customer service is top …great communication and fast shipping after authentication bag was 101% as described and it arrived well packed with fragile sticker on the packaging …Thank you ZenLuxe
20 septembre 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Mic,
Thank you so much for your wonderful review!
We are thrilled to hear that you are happy with your bag and that everything was just as you expected.
We are especially glad that you appreciated our communication, authentication process, and careful packaging.
Your kind words truly mean a lot to our team!
Thank you again for choosing ZenLuxe, and we hope you enjoy your beautiful bag for many years to come!
Kind regards
ZenLuxe Team
Perfect bag, even more perfect service
I’m absolutely thrilled that I ordered my first Chanel bag from ZenLuxe. Not only was the price incredible, but the care and customer service were even better. There was a small issue with the shipment through my local postal service, but ZenLuxe monitored it for me every single day and were incredibly involved throughout the whole process.
The bag is even more beautiful and stunning in person than I could have imagined. I would absolutely recommend ZenLuxe to anyone looking for a beautiful designer piece! 🤍
12 septembre 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Laury,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that you are happy with your first Chanel bag from ZenLuxe and that you love it even more in person.
We would also like to sincerely thank you for your cooperation and for keeping in touch with your local postal service throughout the delivery process.
Your assistance and the information you provided were incredibly helpful and allowed us to work toward a resolution much more quickly.
We truly appreciate your patience, trust, and kind recommendation. We hope you enjoy your beautiful bag for many years to come!
Kind regards
ZenLuxe Team
It's the second time I ordered with…
It's the second time I ordered with them and all the process was perfect. The article are better than describe and i'm very happy with my bags !!! I had an issue concerning the taxes and it was solved very quickly. I had an answer at my question directly it's so nice to feel that they are concerned. thank you !
27 août 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Zeno01,
Thank you very much for taking the time to leave us a review!
We are extremely happy to hear that the items you ordered arrived better than expected.
Also, thank you for coming back for your second order and we are so glad you love your purchases!
We appreciate your continued trust and loyalty.
We look forward to serving you again soon!
Warm regards,
ZenLuxe Team
Perfect!
Perfect!! I love the item I purchased! The attetion I recevied from the ZenLuxe team could have not been better!! Thank you again!
3 août 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Claudia Esteban,
Thank you for leaving us a review!
We are delighted to hear that you are enjoying your purchase.
Your kind words truly mean a great deal to our small team and motivate us to keep providing the best possible service.
We hope to have the pleasure of serving you again in the future.
Thank you once again for shopping with us!
Kind regards
ZenLuxe Team
First Time Buyer!
This was my first time purchasing from this site. The site was highly recommended by other handbag lovers. I have to say that the level of service was great! They were super quick to respond to my questions throughout the process and kept me informed every step of the way. Quick, clear communication that I appreciated very much. The bag took about 2 weeks to reach me here in the USA and I was not charged any additional customs. The bag was very carefully packaged and I am a happy customer! Would highly recommend to those looking to save some money and get what you want!
20 juillet 2026
Avis spontané
Réponse de ZenLuxe.jp
Hello there,
Thank you for leaving us such a wonderful review!
We are even happier to know that you are happy with your purchase from ZenLuxe.
Your kind words truly mean a lot to our small team and motivate us to continue providing the best shopping experience possible.
We sincerely appreciate your support and hope to see you again soon!
Warm regards,
ZenLuxe Team
Great experience
Great experience , ordered several time and will do again!
15 juillet 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Liza,
Thank you for your support of ZenLuxe!
And we appreciate you taking the time out to leave us this wonderful review.
We look forward to serving you again soon.
As always, please do not hesitate to reach out should you need any assistance!
Kind regards
ZenLuxe Team
Excellent Quality and Service
I have bought several pre-loved bags from Zenluxe including, most recently a Fendi. The bags have always been as described, prices are always competitive with other North American resellers even in light of tariffs, authentication is included and delivery even non-expedited via Japan Post has been excellent. My most recent purchase arrived perfectly packaged, 9 days from order and 4 days after being shipped.
7 juillet 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Jacqueline Nehama,
Thank you so much for your wonderful review and for choosing ZenLuxe again!
We are so happy to welcome you back and truly appreciate your continued trust in us. It means a lot to hear that your Fendi Peekaboo exceeded your expectations and that everything—from authentication and packaging to delivery—met your expectations.
We hope you enjoy your beautiful new bag, and we look forward to serving you again.
Thank you again, Jacqueline!!
Kind regards
ZenLuxe Team
Great experience
Discovered ZenLuxe thru ChatGPT last month and this is already my 2nd purchases from them. The products are like mentioned or in fact above my expectations. Thanks for the stringent qc.
30 juin 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Ë Chua,
Thank you so much for your kind words and for choosing ZenLuxe again!
We are delighted to hear that you discovered us through ChatGPT and that this is already your second purchase with us.
It means a great deal to know that the items met—and even exceeded—your expectations.
Thank you again for your trust and support. We look forward to helping you find more great items in the future!
Kind regards
ZenLuxe Team
Great service
Fast secure delivery, watch was very well packaged. Priced reasonably and item was as described
19 juin 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Kieron,
Thank you very much for taking the time to leave us a review!
We are delighted to hear that your watch arrived safely and that you were happy with the packaging, pricing, and overall condition of the item.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
ZenLuxe Team
My bag is beautiful but the smell is so…
My bag is beautiful but the smell is so bad I have to keep it in the garage and can not use it. I have tried everything to get rid of the smell. The description mentioned a smell but I didn't imagine it would be so bad that I couldn't keep the bag in the house and should never have been for sale. It arrived in 2 weeks and I was excited it get it so quickly as I live in Australia. It was beautiful packed.
26 juin 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Fashionista,
Thank you for taking the time to write here on Trustpilot, sharing your experience.
We are very sorry to hear about the situation with your item. It is very unfortunate and we would very much like to know more details to see if we can be of assistance.
To understand the details of your order and which seller on our marketplace you made your purchase from will help us keep as high quality as possible on every item and every seller.
We have made a request here on Trustpilot for more information, and we are looking forward to hearing from you.
Best regards,
The ZenLuxe Team
⭐⭐⭐⭐⭐ Absolutely Incredible Experience…
⭐⭐⭐⭐⭐ Absolutely Incredible Experience with Zen Luxe
I cannot recommend Zen Luxe highly enough! I recently purchased my dream bag, a Louis Vuitton Keepall 45, and I am still absolutely thrilled with it. After doing extensive research and comparing prices everywhere, I couldn’t believe I found it at such a fraction of the price compared to other luxury resale sites.
What really set Zen Luxe apart, though, was the customer service. I had a couple of questions before purchasing, and the team responded almost immediately. They were friendly, knowledgeable, and kept me updated every step of the way with tracking details and communication. The entire process was completely seamless and stress-free.
When my bag arrived, it was exactly as described and photographed if anything, it exceeded my expectations. The condition was flawless, and it was clear that great care had been taken in both the authentication and presentation of the item.
I’m beyond happy with my purchase and already looking forward to buying from Zen Luxe again. It’s rare to find a company that combines outstanding value, genuine luxury pieces, and such exceptional customer service.
Thank you, Zen Luxe, for helping me finally own my dream bag! I can’t wait to tell everyone about your site.
Highly, highly recommended!
Ciara ✨👜💖
26 juin 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Ciara,
Thank you so much for taking the time to leave us such a wonderful review!
We are absolutely delighted to hear that you found your dream Louis Vuitton Keepall 45 with us and that the entire experience, from your initial inquiries through to delivery, was smooth and enjoyable.
It means a great deal to our team to know that you were happy with both our customer service and the condition of your bag.
Your kind words truly motivate us to continue providing the best possible experience for our customers.
Thank you again for choosing ZenLuxe and for recommending us to others. We hope you enjoy your Keepall for many years to come, and we look forward to helping you find your next special piece in the future!
Kind regards,
ZenLuxe Team
Purchased a bag from Zenluxe.jp
Purchased a bag from Zenluxe.jp
The whole process from purchase to delivery and receipt of the bag was smooth.
The bag condition was received as advertised, in v good condition.
Customer service response was also very prompt.
15 juin 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear David Cheong,
Thank you so much for leaving us a review!
Our team is happy to hear that the process from shopping to delivery went smoothly.
We are even happier to know that you are satisfied with the quality of the item purchased.
We look forward to serving you again in the future. Meanwhile, enjoy your purchase!
Kind regards
ZenLuxe Team
Very pleasent experience with zenluxe.
Very pleasent experience with zenluxe.
There was a problem with the local delivery company in Italy and my package went straight back to Japan without even trying to come to my address. They sent it back without charge and traced the hole journey back to me. The bag was in exceptional condition . I’m very satisfied!
9 juin 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Michela Montesion,
Thank you very much for taking the time to leave us such a lovely review.
We are delighted to hear that you had a pleasant experience with us and that you were satisfied with both the condition of your bag and the support provided by our team.
Your kind words mean a great deal to us and will be shared with the team.
Thank you again for your patience, trust, and support.
We hope you enjoy your purchase, and we look forward to serving you again in the future.
Warm regards,
ZenLuxe Team
Ich habe das erste Mal bestellt
Ich habe eine Tasche bestellt. Sie sah noch viel besser aus als auf dem Bildern und ist ganz toll verpackt angekommen. Ich hab nur vergessen, dass man Zoll zahlen muss. Vielleicht könnte man das noch etwas deutlicher vermerken. Ist aber kein Problem.
Ich würde und werde auf jeden Fall wieder bestellen!
7 mai 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Christina,
Thank you very much for taking the time to leave us such a lovely review.
We are delighted to hear that you were pleased with your first purchase from ZenLuxe, and especially happy to know that the bag exceeded your expectations and arrived safely and beautifully packaged. We will also be sure to share your kind comments with the seller.
We also appreciate your feedback regarding customs charges and will take your suggestion into consideration as we continue improving our service and information for customers.
Thank you once again for your support. We truly look forward to serving you again in the future.
Translation:
vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so schöne Bewertung zu hinterlassen.
Wir freuen uns sehr, dass Sie mit Ihrer ersten Bestellung bei ZenLuxe zufrieden sind und dass die Tasche Ihre Erwartungen sogar übertroffen hat. Es ist auch schön zu hören, dass das Paket sicher und sorgfältig verpackt bei Ihnen angekommen ist. Ihre netten Worte werden wir gerne an den Verkäufer weiterleiten.
Vielen Dank auch für Ihren Hinweis bezüglich der Zollgebühren. Wir wissen Ihr Feedback sehr zu schätzen und werden Ihren Vorschlag berücksichtigen, damit die Informationen für unsere Kunden noch deutlicher werden.
Nochmals vielen Dank für Ihre Unterstützung. Wir freuen uns schon darauf, Sie in Zukunft wieder bei ZenLuxe begrüßen zu dürfen.
Kind regards
ZenLuxe Team
Great Shopping Experience
Wallet as described and good pictures shown to make informed decision. Shipped very quickly and packaged with care. Appreciate it.
24 avril 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Amandeep Bhuller,
Thank you very much for your kind feedback!
We are delighted to hear that you were satisfied with the item description, packaging, and shipping speed.
We always do our best to provide accurate information so our customers can shop with confidence.
We truly appreciate your support!
Kind regards,
ZenLuxe Team
Better than expected
I recently discovered them and decided to take the risk, I got a bag I had been wanting a good 10 years; the bag arrived in better than stated condition, in less than a week, well packaged, with updates right up to delivery.
I’ve since made several additional purchase; when viewing items I’ve found myself checking to see who the seller is to point I’ve started to recognize the stores common to my searches.
Glad I discovered them, I’ve been doing lots of browsing, impressive inventory.
30 mars 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Kalimah Nadeem,
Thank you very much for taking the time to share your experience with us. We are thrilled to hear that your bag arrived in even better condition than expected and that the delivery, packaging, and updates met your expectations.
It is especially wonderful to know that you have continued shopping with us and are enjoying exploring the wide range of items available. Hearing that you have started recognizing sellers you trust is incredibly meaningful, and we are glad to be part of your search for pieces you’ve been wanting for so long.
We sincerely appreciate your support and kind words, and look forward to serving you again!
Kind regards
ZenLuxe Team
This is the 3rd time I’ve ordered
This is the 3rd time I’ve ordered a designer bag from this company and the best item yet! Pricing was lower than I could buy the same LV bag in North America for, and the condition was nearly pristine, & even better than i was expecting. It was beautifully and carefully packaged. And while this bag seemed to take the longest to get here at just over 3 weeks from purchase date to delivery (under 2 weeks both previous times), it was well worth the wait! I would definitely recommend this company!
22 mars 2026
Avis spontané
Réponse de ZenLuxe.jp
Dear Alyssa Dermott,
Thank you so much for your continued support and for taking the time to share such a detailed review!
We are truly delighted to hear that your latest order is your favorite piece so far and that it exceeded your expectations in both condition and value.
It also means a lot to know that you were happy with the packaging—we will share this with our packing team, they will be so thrilled to hear this!
Thank you again for your recommendation—we look forward to serving you again!
Kind regards
ZenLuxe Team
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