I found what I was looking for a much better price. It was perfect better than I expected. Will be making another purchase soon.
L'entreprise a répondu
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Lisez les avis des autres
The 2 Louis Vuitton items arrived well packaged and matched the descriptions. There was a faint odor of what smelled like cigarette smoke. I sent an email to ZenLuxe after a few days after I place... Voir plus
L'entreprise a répondu
I am absolutely smitten by this company. The Gucci bag I just purchased from them is like new. Their bag selection, quality as well as their prices are amazing. What's priceless is the peace o... Voir plus
L'entreprise a répondu
I’m absolutely thrilled that I ordered my first Chanel bag from ZenLuxe. Not only was the price incredible, but the care and customer service were even better. There was a small issue with the shipm... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ZenLuxe.jp is a Japanese online marketplace for authentic pre-owned luxury items from verified sellers based in Japan. Every eligible item, including Hermès, is authenticated for free with Entrupy, the world’s leading AI-based authentication service. A digital certificate of authenticity is uploaded before shipping for your peace of mind. Enjoy free worldwide shipping, a 30-day return policy, and access to hundreds of thousands of genuine luxury items from Louis Vuitton, Hermès, Chanel, Gucci, Dior, Prada, Fendi, Saint Laurent, Salvatore Ferragamo and more, all inspected and verified before delivery. Shop confidently from trusted Japanese sellers on ZenLuxe.jp – your destination for genuine, authenticated luxur
Coordonnées de contact
Chuo-ku, Kawaramachi 1-7-7, OsakaSakaisuji L-Tower 10 F, 541-0048, Osaka, Japon
- zenluxe.jp
4,7
Excellent
57 avis
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A répondu à 100 % de ses avis négatifs
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Number 1 for pre-owned luxury bags
I am absolutely smitten by this company.
The Gucci bag I just purchased from them is like new.
Their bag selection, quality as well as their prices are amazing.
What's priceless is the peace of mind that you are getting genuine article because their bags are professionally authenticated by "entrupy".
A big plus is their super fast shipping.
This is a very efficient ,responsible, trustworthy company.
31 août 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear mataharifox,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that you are happy with your purchase and had such a positive experience with us.
We also appreciate your kind words about our selection, pricing, and shipping — our team works hard to make the shopping experience as smooth as possible.
We look forward to serving you again soon, and we hope that you will create lots of new memories with your new bag!
Warm regards,
ZenLuxe Team
ZenLuxe is my new OBSESSION
ZenLuxe is now my go-to for pre-loved luxury goods! Because they have so many sellers under their umbrella, you can always find what you’re looking for and in the condition you want. They have everything; old or new releases, it’s all there. Prices are usually insanely good *Bonus for US shoppers- there’s no cost for standard shipping or taxes and I can always find a discount code.* Shopping the site is easy as they provide detailed descriptions and clear photos of each item. In the event you have additional questions about an item, they have an ‘Ask the Seller’ button on each listing. I always hear back with clarification within a day. I love this level of customer service because it can give peace of mind when purchasing something that’s not coming directly from the manufacturer. Other sites don’t offer this kind of experience.
I’ve made over a dozen purchases in the last couple months with ZenLuxe and only had an issue one time where an item didn’t meet my full expectations. Contacting customer service is easy and they reply fast. Not only did they assist me with returning my item but it was hassle free and they were so gracious and understanding. Not something you find these days. They really do go above and beyond to provide support for their customers.
30 août 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Jen K,
Thank you so much for sharing this incredible review!
We are absolutely thrilled to hear that ZenLuxe has become your go-to for pre-loved luxury. Your kind words about our wide selection, detailed item descriptions, responsive sellers, and customer service mean the world to us.
We are so grateful for your continued trust and loyalty, and we cannot wait to help you discover many more treasures!
Kind regards
ZenLuxe Team
I’ve had an incredible experience with…
I’ve had an incredible experience with this company. I have ordered multiple items on separate occasions and the items all come as described. Each item is packaged perfectly and secured in the box. Their customer service department is top notch!!!
I’ve had to reach out to them a few times regarding customs, and although it’s out of their hands by then, they always went the extra mile to help me figure things out. I make Zenluxe my first go to when searching for a specific item/bag. They almost always have what I am looking for! Will be ordering from them on a regular basis!
25 août 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Erin Bethea,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words and are thrilled to hear that you are happy with both our products and customer service.
It means a lot to us that ZenLuxe is your go-to for finding the items you love, and we are excited to continue helping you discover other great items. We look forward to serving you again soon!
Warm regards,
ZenLuxe Team
Authentic, great-condition pieces at a great price!
Zenluxe is an amazing place to get pre-loved great-condition luxury items at a great price. This is my second time shopping with Zenplus, but my first time shopping with their newly established luxury arm, Zenluxe. I have gotten some great vintage and non-vintage pieces from their platform thanks to the YouTube influencer Minks4All a.k.a. Minnie.
For this time around, there was a delay in shipping, not on their part, but on the part of the USPS. Their customer service was excellent and they reassured me and were on top of things when I had questions.
I will continue to shop on this platform because the items that I have gotten authenticated have come back authentic, each time. And again, their prices are better than other resellers, even ones in the US. For the condition I’ve gotten my items in, other resellers would have charged me $500+.
You can’t go wrong with getting beautiful, authentic pieces, in great condition for an amazing price!
27 juillet 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear MD,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you have had a great experience shopping with us!
It means a lot to us that you trust us and find our prices competitive compared to other resellers. We are committed to bringing beautiful, authentic luxury pieces to our customers at great value.
We truly appreciate your continued support and look forward to serving you again soon!
Warm regards,
ZenLuxe Team
Good experience
I'm very satisfied with both the goods and the customer support. Cheryl SOH handled the order with great care and even helped resolve complications with customs clearance. Thank you very much again, and I recommend shopping here
28 juillet 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Jana Vinarova,
Thank you very much for taking the time out of your busy schedule to leave us such a glowing review.
We are truly happy to hear that you were delighted with your shopping experience with us.
We are also glad to know that Cheryl was able to assist you — your kind words mean a lot to our team.
We look forward to serving you again in the future.
Thank you once again!
Warm regards,
ZenLuxe Team
Excellent shopping experience
Well maintained genuine products. Customer service was great, goods arrived in wonderful conditions. I had couple of requests about my order, Cheryl SOH at Zenluxe took my questions seriously, always respond promptly. Very happy with the experience.
22 juillet 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear LOK,
Thank you very much for taking the time to provide us your feedback.
We are thrilled to hear that you had enjoyed your shopping experience with us!
We will be sure to pass along your kind words to Cheryl—she will be delighted to know that you were satisfied with her service.
Your feedback motivates us to continue providing exceptional service, and we look forward to serving you again in the future.
Kind regards
ZenLuxe Team
Great selection at attractive prices and free shipping
Zenluxe has a great selection of authentic products at attractive prices. The condition of my item was as advertised on the website. The payment process was easy. It is a bonus that the shipping was free. I would order again from Zenluxe.
15 juin 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Yih Peng Chia,
Thank you so much for the nice words and for taking the time to post here on Trustpilot! The whole team really appreciates it and we hope to see you on ZenLuxe soon again!
Best regards,
ZenLuxe Team
excellent communication and pristine…
excellent communication and pristine products.
15 mai 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Suzanne Schibler,
Thank you so much for posting here on Trustpilot! Very much appreciated by the whole team! We hope to see you soon again on ZenLuxe!
Best regards,
ZenLuxe Team
Very good experience
Very good experience. Easy to use site and lots of designer goods. The bag was in perfect condition and the packaging. was the best I have ever seen. Shipping can always be faster but coming from Japan it arrived quicker than expected within a few days. Will definitely use again.
1 juin 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear LAgirrrl,
Thank you for posting here on Trustpilot and thank you for shopping again with us! We really appreciate the review and will make sure to let the packing team know they are appreciated!
Best regards,
ZenLuxe Team
Great Products take time to deliver to USA
The product condition and images were very accurate and prices were fair. Collection took a reasonable amount of time but delivery seemed very slow and did not provide many updates, especially given how much money was spent on the order.
9 juin 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Matt J,
Thank you for taking the time to posting here on Trustpilot! We really appreciate it! Great to hear you were satisfied with the items and we understand your comment on shipping times. We will soon be narrowing down the carriers to the fastest ones that will still allow us to offer free shipping.
We hope to see you soon again!
Best regards,
ZenLuxe team
It was a Win Win!!!
The products I ordered had a good description. Check out process was easy. The pre-owned purses I received were in pristine condition!!! Win Win!!!!
10 juin 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Susan Sirianni,
Thank you for taking time to post here on Trustpilot, we really appreciate it! It is great to hear you liked the purses! We hope to see you again soon!
Best regards,
ZenLuxe team
The 2 Louis Vuitton items arrived well…
The 2 Louis Vuitton items arrived well packaged and matched the descriptions. There was a faint odor of what smelled like cigarette smoke.
I sent an email to ZenLuxe after a few days after I placed the order to ask for a status update. ZenLuxe did not response; this was poor customer service.
3 juin 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Yeongbae K,
Thank you for posting here on Trustpilot! We really appreciate you taking the time to review us.
We are very sorry to hear about the faint odor you mention. We have looked through every support channel for your message but are unable to find anything related to your order.
Just to make sure, we will request your order number separately here on Trustpilot. In the mean time we will also have our customer support reach out to you.
If you open up your profile page on ZenLuxe.jp there is a question tab where you can also contact us directly.
Please do let us know if we can assist further with anything regarding your order and we will do our best to help.
Best regards,
ZenLuxe team
Dear Yeongbae K,
Thank you for providing your order information. Our customer support has reached out to you via email. Please look for the subject line Greetings From ZenLuxe.
If you need assistance with the item you mentioned here, please do let us know.
We are looking forward to hearing from you.
Best regards,
ZenLuxe team
The website is easy to use and fast delivery.
The website is easy to use and the shipping was super fast. The quality of the wallet I ordered was also nice and it was as described. I will definitely be ordering more from this website.
2 mai 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Revie,
Thank you so much for your review and for taking the time to post! We really appreciate it and hope to see you soon again!
Best regards,
ZenLuxe team
The shipping was quick and everything…
The shipping was quick and everything was fabulously packed. The items were great too. Overall I’m very pleased with Zenluxe.
10 mai 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Tor Mented,
Thank you so much for the great review! Everyone including the packing team truly appreciates your words! Hope to see you soon again.
Best regards,
ZenLuxe team
Consistent excellent experience
Consistent experience where the care in which goods are packed and shipped exceeds any other preloved luxury market I have used.
3 juin 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Michael Kierstead,
Thank you for your very kind review! The packing team will be thrilled to hear this as well! We appreciate you taking time to post here and hope to see you soon again.
Best regards,
ZenLuxe team
Réponse de ZenLuxe.jp
Dear Kathy,
Thank you for the review! We really appreciate you taking the time to post here and we are happy to hear you had a good experience. Hope to see you soon again!
Best regards,
The ZenLuxe team
Easy, lots of variety
Easy, no hassle, delivered on-time. Quality as described. Great selection of items.
17 mai 2025
Avis spontané
Réponse de ZenLuxe.jp
Dear Tony Fernandez,
Thank you so much for the review and for taking the time to post! It is very much appreciated and we hope to see you on ZenLuxe.jp soon again!
Best regards,
The ZenLuxe team
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