As per all the other reviews this is a scam. When you buy a product you do not expect to agree or sign up to any subscription. I ordered a shaver, why would I need a monthly subtraction and VIP servi... Voir plus
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Lisez les avis des autres
On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under you... Voir plus
L'entreprise a répondu
HORRENDOUS. I purchased a shaver from them back in July last year, I had no idea this had automatically signed me up to a subscription with them. A subscription for NOTHING might I add!!! I was unawar... Voir plus
The thing about being signed up without your knowledge is very dodgy indeed... but i contacted customer services and they couldnt have been more helpful. Not only cancelled subscription but refunded e... Voir plus
L'entreprise a répondu
1,4
Mauvais
92 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
You're signing up for a subscription
You're signing up for a subscription, but it's totally- and intentionally- unclear.
29 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Melanie,
We’re sorry to hear about your experience and would really like to help resolve this. Unfortunately, we couldn’t locate any order under the name provided in your review. Could you please contact us at hello@zertoo.com
with your order number or the email address used at checkout?
Our team is ready to review your case and make sure everything is sorted out as quickly as possible.
Warm regards,
Sophie – Customer Experience Team
Hidden subscricption - SCAM
I bought a razor which is not great, but payments have been withdrawn monthly for a while - I did not authorise this! No details on how to cancel or getting my money back. I shall be contacting my bank!
29 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Stitchy Sam,
We’re truly sorry to hear about your experience and want to make things right for you as quickly as possible. Unfortunately, we weren’t able to locate any order under the name provided in your review.
Could you please contact us at hello@zertoo.com
with your full name and order details? This will help us identify your account and resolve your concern immediately.
We’re committed to ensuring every customer is fully supported and would like the opportunity to fix this for you as soon as possible.
Warm regards,
Sophie – Customer Experience Team
Monthly subscription automatic
Edited after company responded to my email:
As described by many reviews here, I was automatically signed up to a monthly subscription, costing over £22 per month without my knowledge. Do not order from here! This is a scam!!
Once I emailed asking for a refund, they said they would cancel my subscription immediately and refund any costs.
27 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Maria,
We’re happy to confirm that your request has been fully resolved as discussed in our email exchange. Your membership was cancelled, and all related charges were refunded promptly.
Please note that refunds may take 3–5 business days to appear in your account, depending on your bank’s processing time. We appreciate your patience and understanding while your bank completes this process.
Warm regards,
Sophie – Customer Experience Team
If I could give zero I would!!
If I could give zero I would!!! I bought a shitty razor from them that never even worked and was 100% false advertising. They did give me my money back but I’ve just realized for 4 MONTHS I’ve been getting charged for a subscription that I never consented for! It’s disgusting
20 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Kaili,
We’re truly sorry to hear about your experience and we’d like to resolve this for you as quickly as possible. Unfortunately, we couldn’t locate your order with only the first name provided in your review.
Could you please contact our support team at hello@zertoo.com
with your full name and order details? Once we receive that information, we’ll make sure your concern is addressed promptly.
Warm regards,
Sophie – Customer Experience Team
Been tricked Into a subscription
Been tricked Into a subscription, and told i can't cancel my subscription. I only bought a razor, absolutely fuming.
22 octobre 2025
Avis spontané
Réponse de Zertoo
We’re really sorry to hear about your experience and want to make this right as quickly as possible. Unfortunately, we couldn’t locate an order under the name provided.
Could you please reach out to us at hello@zertoo.com
with your order number or the full name used at checkout? This will help us find your order immediately and resolve your request without delay.
Warm regards,
Sophie – Customer Experience Team
Never purchase… scam
Unfortunately I’ve had a large sum of money being taken from my account over the course of months for a subscription in which I had given no consent for. Do not purchase this product!
19 octobre 2025
Avis spontané
Réponse de Zertoo
We’re really sorry to hear about your experience and want to make this right as quickly as possible. Unfortunately, we couldn’t locate an order under the name provided.
Could you please reach out to us at hello@zertoo.com
with your order number or the full name used at checkout? This will help us find your order immediately and resolve your request without delay.
Warm regards,
Sophie – Customer Experience Team
The thing about being signed up without…
The thing about being signed up without your knowledge is very dodgy indeed... but i contacted customer services and they couldnt have been more helpful. Not only cancelled subscription but refunded everything i had paid to them, which was a few months of membership fees. Cant fault the prompt and helpful customer service, thank you Gabriel!
15 octobre 2025
Avis spontané
Réponse de Zertoo
Thank you so much for your kind words, Kath! We’re truly glad our support team, especially Gabriel, could assist you promptly and ensure everything was resolved to your satisfaction. We always aim to provide clear communication and helpful solutions for our customers.
Warm regards,
Sophie – Customer Support Team
An absolute scam
An absolute scam. You think you are buying a razor and instead they sign you up for a membership without your knowledge and charge you a monthly fee USD 20+. SCAM.
30 juin 2025
Avis spontané
Réponse de Zertoo
We’re really sorry to hear about your experience and want to make this right as quickly as possible. Unfortunately, we couldn’t locate an order under the name provided.
Could you please reach out to us at hello@zertoo.com
with your order number or the full name used at checkout? This will help us find your order immediately and resolve your request without delay.
Warm regards,
Sophie – Customer Experience Team
Subscribed without consent
You buy one thing and they sign you up to a 30 dollar a month subscription without your Knowledge!
The razor isn’t great.
Edit - I did raise my issue with their customer service team who refunded the fees and cancelled my subscription promptly
7 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Danielle,
We appreciate you reaching out to our support team. As confirmed through our email communication, your request was handled promptly — your membership has been cancelled and all applicable refunds have been completed.
Thank you for your time and understanding.
Warm regards,
Sophie – Customer Experience Team
CHARGED WITHOUT MY CONSENT!!!!!!
*amended review since speaking to the company via email*
I was charged monthly without my consent, after making what I believed to be a one-off purchase for a shaver. No company should be allowed to do this, I do not remember selecting anything to do with a subscription and was never notified when money was being taken from my account. I will say that after I realised and made a complaint they very quickly apologised and refunded all of the money. It does not excuse the fact they are doing this to unknowing customers, but at least they did resolve it quickly. Will never buy anything from this company again though and I advise others to steer clear.
7 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Jenny,
We’re really sorry to hear about your experience and want to make this right as quickly as possible. Unfortunately, we couldn’t locate an order under the name provided.
Could you please reach out to us at hello@zertoo.com
with your order number or the full name used at checkout? This will help us find your order immediately and resolve your request without delay.
Warm regards,
Sophie – Customer Experience Team
Con -Subscription Rip Off
Con, £22 gone out of my account.
This company needs reporting.
4 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Melanie,
We’re very sorry for the trouble and fully understand your frustration. Your subscription has been cancelled and your refund is being processed — no further charges will occur.
Thank you for your patience while we resolve this for you.
Warm regards,
Sophie – Customer Experience Team
CON OF A COMPANY
Haven't ordered nothing from this and just logged into my bank and noticed that £22 has gone out my account twice every month, and I didnt even sign up for it. What a Con these people are, they no how to fraud people.
4 octobre 2025
Avis spontané
Réponse de Zertoo
Hi Gemma,
Thank you for sharing your feedback. We’ve reviewed your account and can confirm that your membership has been canceled and that all payments were fully refunded on September 14th.
Our goal is always to ensure every customer has a positive experience and that any request is handled promptly and transparently.
If you need any further assistance, our support team is always here to help.
Warm regards,
Sophie – Customer Experience Team
I have also been scammed by this…
I have also been scammed by this company.
Bought a razor that was absolute rubbish and have been signed up for a monthly £22 subscription.
Absolutely disgusting that this is allowed to happen!!
Will be spreading the word to never order anything from this rip off company again!!
25 septembre 2025
Avis spontané
Réponse de Zertoo
Hi Ashley,
We’re sorry for your experience and completely understand your concern. Your membership has been cancelled and all charges have been fully refunded. Please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Sophie – Customer Experience Team
Con of a company!
Con of a company! Ordered a trimmer that cost 19 pounds it came and was absolutely terrible, worth no more than a fiver! Then I've checked my bank statement and this company have sneakily signed me up to a monthly subscription, I have had varying amounts of around £20 a month taken for the following 3 months and I've had nothing to show for it! Disgusting way to conduct business stay away at all costs!!
19 juin 2025
Avis spontané
Réponse de Zertoo
Hi Sophie,
We’re really sorry to hear about your experience and completely understand your frustration.
Unfortunately, with only a first name, we couldn’t locate your order in our system.
Please contact us at hello@zertoo.com with your full name or order number so we can review your case and make things right as quickly as possible.
Kind regards,
Sophie – Customer Experience Team
This company signs you up unknowingly taking money
As I have just realised this company unwillingly signs you up for a monthly payment.
Now reading the reviews, this has happened to other people.
They have now taken a sum of money from me.
I have emailed and waiting for my reply.
20 septembre 2025
Avis spontané
Réponse de Zertoo
Hi Val,
We’re really sorry to hear about your experience and truly understand your concern. We’ve searched our system but unfortunately couldn’t locate any order under your name.
Please contact us directly at hello@zertoo.com with your full name or order number, and we’ll review your case right away to ensure everything is fully resolved.
Thank you for bringing this to our attention — we’re here to help and want to make things right.
Warm regards,
Sophie – Customer Experience Team
As I have just realised this company…
As I have just realised this company unwillingly signs you up for a monthly payment.
Now reading the reviews, this has happened to other people.
They have now taken a sum of money from me.
Do not order from here. I have emailed and waiting for my reply.
19 septembre 2025
Avis spontané
Réponse de Zertoo
Hi Eva,
We’re truly sorry to hear about your experience and completely understand your frustration. We’ve looked into our system but, with only a first name, we couldn’t locate any order connected to your review.
Please reach out to us directly at hello@zertoo.com
with your full name or order number so we can look into this right away and make sure everything is fully resolved.
Thank you for bringing this to our attention — we’re here to help and want to make things right.
Warm regards,
Sophie – Customer Experience Team
Cheap, nasty & charged TWICE!!
The product I received was not at all worth the money I paid for it. Very cheap & nasty. & I've just checked my bank & they've charged me AGAIN 4 weeks later. So dodgy!!
15 septembre 2025
Avis spontané
Réponse de Zertoo
Hi Holly,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been. We’ve searched our system but couldn’t locate any order under your name.
Please contact us directly at hello@zertoo.com
with your full name or order number so we can review your case immediately and ensure everything is fully resolved.
Thank you for sharing your feedback — we’re here to help and want to make things right.
Warm regards,
Sophie – Customer Experience Team
Unauthorised Subscription Charges
Have had a similar experience to most of these reviews - bought a one off purchase of a razor only to discover four months later that I have been charged for a 'subscription' that I definitely would not have signed up for. I would have given no stars, but there isn't that option. The razor isn't even that good.
10 septembre 2025
Avis spontané
Réponse de Zertoo
Hi Mary,
Thank you for your feedback. We’ve tried to locate your order but couldn’t find any record under the name provided. To assist you as quickly as possible, could you please contact us at hello@zertoo.com
with your order number or the email used at checkout?
We’re here to resolve this for you promptly.
Warm regards,
Sophie – Customer Support Team
Unauthorised membership charges??
I have been charged over £80 for a monthly membership subscription I did not sign up for just by purchasing a shaver! This is such a sneaky way to do business and obtain money in such an underhand way.
10 septembre 2025
Avis spontané
Réponse de Zertoo
Hi Tammy,
We’re sorry for the frustration caused. Your membership has been cancelled and a full refund has been issued. If you need any further assistance, please contact us at hello@zertoo.com
.
Warm regards,
Sophie – Customer Support Team
SCAM - monthly fee without opt in
Wife bought an electric razor and like all the rest they have slipped in a free trial which was not opt-in. Have since taken around £75 worth in monthly payments which we just noticed on our bank statement
19 juin 2025
Avis spontané
Réponse de Zertoo
Hi Nat,
Thank you for your feedback. We’ve tried to locate your order but couldn’t find any record under the name provided. To assist you as quickly as possible, could you please contact us at hello@zertoo.com
with your order number or the email used at checkout?
We’re here to resolve this for you promptly.
Warm regards,
Sophie – Customer Support Team
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