I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want... Voir plus
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Hidden subscription fees. There's no way to even cancel it online. I only purchased them to try them out. I never had any intention of making another purchase, because I don't like them. Edit: I w... Voir plus
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I'm only giving my experience 3 stars because of the efforts taken by Zeus Labs Lab team to refund deductions that I was not aware of. Without the credits, I would rate my experience a 1. I thought I... Voir plus
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This was the best no hassle customer service I’ve ever experienced. I’m always skeptical about making purchases from facebook or Instagram but this has given me hope that not all companies are scammer... Voir plus
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3,1
Moyen
215 avis
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A répondu à 100 % de ses avis négatifs
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Unexpected charge
My experience began with an unexpected charge that caused some frustration and concern. However, I truly appreciate how quickly and professionally the support team, especially Cyndi, responded to my inquiry. The explanation was clear, the issue was resolved promptly, and I received a full refund. Overall, while the situation was inconvenient at first, I’m satisfied with how it was handled and grateful for the courteous assistance I received.
7 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Vania,
Thank you so much for sharing your experience with us. We sincerely appreciate your understanding and are glad to hear that Cyndi was able to assist you promptly and resolve your concern.
Your feedback means a lot to us and helps ensure we continue providing excellent service to all our customers. While we’re sorry for the initial inconvenience, we’re truly grateful for your patience and kind words.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
Very helpful and amazing love this…
Very helpful and amazing love this company
7 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Keyshia,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you had a great experience and that you love our company. Your support means a lot to us!
If there’s ever anything we can do for you, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
First off my order came in a timely…
First off my order came in a timely manner, what I did not know upon ordering that it was signing me up for a membership, so I got charged twice before I was able to cancel it, because I didn't know. I did take it for a while.It didn't seem to do anything for me , but then I found out From my Doctor that I'm not even able to take the product anymore So I was asking for a refund for the original payment and a refund for the second payment. But I can't seem to get touched with anyone on the phone or by email. So it's just very frustrating to be charged twice for something I can't even use.
7 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Jessica,
Thank you for reaching out, and we’re truly sorry for the stress and frustration this situation has caused you. We completely understand how upsetting it must feel to be charged for something you didn’t intend to sign up for, especially when your doctor has advised you not to use the product. You shouldn’t have had to experience this, and we sincerely apologize for the inconvenience and for the difficulty you had trying to reach someone.
We want to make this right for you as quickly as possible. To help us locate your account and review the charges so we can process the refunds, may we please have your order number and the email address or phone number you used at checkout?
Once we have these details, we’ll take care of the rest and ensure this is resolved for you promptly.
Thank you again for your patience, and we’re here to support you every step of the way.
If you have any other questions or need further assistance, please don’t hesitate to reach out. We're always happy to help.
Best regards,
Zeus Labs
I am livid
I am livid. I purchased from this company in September 2025 what I thought was a one time purchase. I have been billed three times now for a subscription, but only received ONE delivery. I’m livid. I’ve emailed them twice, with no response and have now started a dispute with my credit card company. Do NOT purchase from this company, total scam!!
7 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Samantha,
We’re truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it must be to see unexpected charges, especially after expecting a one-time purchase.
To clarify, when the order was placed, it was enrolled in our VIP Membership program, which includes automatic monthly renewals. This information is displayed during checkout and on our website, but we understand how it can be easily missed.
Please rest assured that your subscription has now been fully canceled, and no further charges will occur. We’ve also processed a refund of $29.99, which will return to your original payment method within 3 to 5 business days, depending on your bank’s processing time.
We sincerely apologize for the confusion and lack of response to your earlier messages. Your feedback is very important to us, and we’re taking steps to ensure clearer communication moving forward.
Thank you for your patience and understanding. If there’s anything more we can do to assist, please don’t hesitate to let us know. We’re here to help.
Warm regards,
Zeus Labs
Professional
I appreciate the prompt response to my concern. It was handled in a very professional manner.
5 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Karen,
Thank you so much for your kind words. We truly appreciate it. We’re glad to know your concern was resolved smoothly and that you’re satisfied with the support you received.
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Warm regards,
Zeus Labs
I received my order but this company is…
I received my order but this company is constantly taking money out of my account! I am highly upset and will never order anything else from this company of if I see their name ! Please refund me my money because I didn’t order anything else and I refuse to pay overdraft fees because of this company stealing money behind peoples back ! If you don’t check your account constantly they’ll continue taking money out your pocket!!!
6 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Myeshia,
Thank you so much for reaching out, and we sincerely apologize for the confusion and frustration these unexpected charges have caused. We completely understand how concerning it is to see charges you weren’t expecting, and we want to assure you that we’ve taken care of this for you right away.
When your order was placed, it included automatic enrollment in our VIP Membership Program, which is mentioned at checkout and on our website. This program offers members exclusive benefits like 50–85% off supplements and free shipping on all orders. Since we offer deep discounts, a small monthly fee helps us continue providing these savings to our members.
That said, we completely understand if this wasn’t something you intended to sign up for. We’ve gone ahead and canceled your membership to make sure no further charges will occur. We’ve also issued a full refund of the $29.99 back to your card. Depending on your bank, the funds should appear in your account within a few business days.
Once again, we’re truly sorry for any inconvenience this has caused, and we greatly appreciate your patience and understanding. If you have any other questions or concerns, please don’t hesitate to reach out. We’re always happy to help.
Warm regards,
Zeus Labs
I made an order one time and then they…
I made an order one time and then they started charging money from my account without me knowing it…and now I dont know how to get off that membership
5 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Fanny,
Thank you for reaching out about the unexpected charges and membership concern. We completely understand how upsetting this situation must have been, and we sincerely apologize for any confusion or frustration it has caused.
When you placed your original order, it included automatic enrollment in our VIP Membership program. This was mentioned during checkout and on our website. The membership offers exclusive benefits such as 50–85% off our supplements and free shipping. Because we sell our products below cost, the $29.99 monthly fee helps us continue providing these discounts and benefits to our members.
As requested, we’ve gone ahead and canceled your membership. You won’t be billed moving forward, and you’ll continue to have access to any previous orders without interruption.
Again, we sincerely apologize for the inconvenience. Please don’t hesitate to reach out if you have any other questions or if there’s anything more we can do to help.
Warm regards,
Zeus Labs
Quick response
Was very understanding and resolved my issue with no problem
1 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Tia,
Thank you so much for your kind message! We’re truly happy to hear that your issue was resolved smoothly and that you felt supported throughout the process. Your satisfaction means a lot to us.
If there’s ever anything else you need or any way we can make your experience even better, please don’t hesitate to reach out. We’re always here and happy to help.
Warm regards,
Zeus Labs
They are keeping stealing my money from…
They are keeping stealing my money from my bank account after one buying. It's guilty. I am really angry about it.
30 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Rachel,
We’re truly sorry for the frustration this has caused. We completely understand how upsetting it must feel to see unexpected charges on your account, and please know that was never our intention.
When you placed your order, it included automatic enrollment in our VIP Membership program, which is noted at checkout and on our website. The program offers exclusive benefits such as 50–85% off supplements and free shipping. The $29.99 monthly fee helps us continue offering these savings, with no limit on how many discounted orders you can place each month.
That said, your subscription already canceled, and no future payments will be applied. You won’t be charged again moving forward.
Once again, we sincerely apologize for the inconvenience and truly appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Zeus Labs
As others have echoed
As others have echoed, I am seeing recurring credit charges from this company which I did not consent to. Zeus Labs - cease and desist charging my credit card immediately along with full refund of the fraudulent charges or I will have my bank pursue action.
2 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Janelle,
Thank you for contacting us. We sincerely apologize for the frustration and concern this situation has caused.
After reviewing your account, we’ve confirmed that your subscription has been canceled to prevent any further charges. A full refund has also been processed for all subscription fees, and you should see the funds reflected in your account within 3 to 5 business days.
While the VIP Membership is automatically included at checkout to offer exclusive discounts and free shipping, we completely understand how this could have been overlooked and how upsetting this experience may have been. We’re truly sorry for the inconvenience this has caused.
We genuinely value you and appreciate the opportunity to make things right. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
I put the wrong address I got so much…
I put the wrong address I got so much help from you guys thank you team
2 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Amber,
We’re so glad to hear that our team was able to help you!
Thank you for your kind words, it truly means a lot to us.
If you ever need further assistance or have any questions about your order, please don’t hesitate to reach out. We’re always happy to help!
Warm regards,
Zeus Labs
I ordered for 19.99 and you charged my…
I ordered for 19.99 and you charged my card 29.99 please cancel this membership as I did not authorize this. Cancel now!
23 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Shaharra,
Thank you for reaching out regarding the $29.99 membership charge. We sincerely apologize for any frustration or confusion this situation may have caused.
When your original order was placed, it was automatically enrolled in our VIP Membership program. This information is noted during checkout and on our website. The program offers members exclusive savings of 50–85% on supplements and free shipping. Because we operate at a loss on each discounted order, the $29.99 monthly fee helps us continue offering these benefits and pricing to our members.
That said, we completely understand that this was not your intention. Your membership has been canceled, and there will be no future charges. Additionally, a refund for the recent charge $29.99 has been processed, and it should appear in your account within 5–10 business days, depending on your payment provider.
We truly appreciate your understanding and patience. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help.
Warm regards,
Zeus Labs
Charged unknow fee
Great after reading reviews I was charge for product and subscription of 29.99 even though i clicked one time purchase. When you click for refund it’s a error. I want to try two bags i bought but not having recurring fee.
1 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Dana,
Thank you so much for reaching out, and we sincerely apologize for the confusion and frustration this situation has caused. We completely understand how upsetting it must be to see a charge you weren’t expecting, especially when you intended to make a one-time purchase.
After reviewing your account, we can confirm that the subscription linked to your order has already been canceled, so you won’t be charged again moving forward.
We’ve also processed a refund of $29.99 for the subscription charge. Please allow 3–5 business days for the refund to appear on your original payment method, depending on your bank’s processing time.
You can still keep and enjoy the two bags you purchased, there’s no need to return them.
Once again, we sincerely apologize for the inconvenience, and we truly appreciate your patience and understanding while we resolved this matter. If you have any other questions or concerns, please don’t hesitate to reach us. We’re always happy to help.
Warm regards,
Zeus Labs
Feminine Gummies
Ordering from Zeus labs was easy and t quick. The communication was suitable and prompt. I received my order faster than expected.
13 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Vee,
Thank you so much for sharing your experience with us! We’re thrilled to hear that ordering from Zeus Labs was quick and easy, and that your order arrived sooner than expected.
Your kind words mean a lot to us. It’s great to know our team’s efforts are making a difference. We truly appreciate your support and hope to serve you again soon.
If you have any questions or need assistance, please don’t hesitate to reach out. We’re always happy to help.
Best regards,
Zeus Labs
Membership issues
First I would like to say upon my first order everything was good. Shipping was fast, and easy. I did see that upon first order you would be automatically enrolled in a membership and that was fine. However, I cancelled my membership almost right after my first purchase and for 3 months I still got charged. I went back to the website to try and cancel it again but I couldnt because it was already canceled. I contacted customer support during the 2 charge after the cancelation and I got absolutely no response. I got charged again the next month and contacted them again. This time their response was fast and we worked out a refund for those extra charges. I would have liked to have all my charges back but I got 2 of the 3. The 2 reps I was in contact with were nice and easy to talk to and helped me ensure the membership was cancelled and I got my refund. Other than that I had a decent experience with the order I received.
1 novembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Erieona,
Thank you so much for taking the time to share your experience with us. I truly appreciate your kind words about our team and your first order. I’m glad to hear the shipping and product went smoothly.
I’m very sorry for the inconvenience and frustration caused by the repeated membership charges even after your initial cancellation request. That certainly isn’t the experience we want for our customers. I’m happy to know our support team was eventually able to assist with the refund and ensure your membership was fully canceled.
We’ll also use your feedback to review and improve our cancellation and communication process to prevent this from happening again in the future.
If there’s anything else I can do to make this right or if you’d like me to double-check your account to confirm everything is settled, please don’t hesitate to let me know.
Thank you again for your patience and understanding.
Warm regards,
Zeus Labs
I received my vitamins but I did not…
I received my vitamins but I did not ask to be added to the subscription. I would like to be fully refunded for the cost of the subscription.
31 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Maricely,
Thank you so much for reaching out, and I’m really sorry for any confusion or frustration this situation has caused.
When you placed your order, it included automatic enrollment in our VIP Membership program, which is noted at checkout and on our website. The VIP Membership provides exclusive benefits such as 50 to 85 percent off supplements and free shipping. The $29.99 monthly fee helps us continue offering these savings with no limit on how many discounted orders you can place each month.
That being said, I completely understand that you only intended to make a one-time purchase. I’ve already canceled your VIP Membership, so you won’t be charged again moving forward.
Regarding your refund request, I checked your account and saw that the $29.99 charge was actually declined by your bank, which means no payment was successfully processed. Because of that, there isn’t any amount for us to refund.
I truly understand how unexpected this experience can be, and I want to assure you that your membership is fully canceled.
If you have any other questions or need further assistance, please don’t hesitate to reach out. I’m always happy to help.
Warm Regards,
Zeus Labs
I had an issue and it was resolved…
I had an issue and it was resolved within 24 hours. Excellent customer service.
29 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Maira,
Thank you so much for sharing your wonderful feedback! We’re absolutely delighted to know that your issue was resolved promptly and that our team was able to provide the level of service you deserve.
Ensuring a smooth and satisfying experience for our customers is always our top priority, and hearing that we met your expectations truly makes our day.
We greatly appreciate your trust and support, and we look forward to serving you again in the future with the same dedication and enthusiasm!
All the best,
Zeus Labs
I had a concern and they was on top of…
I had a concern and they was on top of it right away. I didn’t have to wait a long period of time for a response as soon as I sent my question, they responded very helpful
Thank you
27 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Peggy,
Thank you so much for taking the time to share your experience. It truly makes our day to hear that our team was able to jump in and assist you right away. We always want our customers to feel heard and supported the moment they reach out, so knowing that we were able to respond quickly and help resolve your concern means a lot to us.
We take great pride in providing friendly and efficient support, and your kind words remind us why we love what we do. It’s customers like you who inspire us to keep improving and to make every interaction a positive one.
We’re so grateful for your trust and for being part of the Zeus Labs family. If you ever need help again, we’ll always be here for you.
Warm regards,
Zeus Labs
Trust your instincts.
Trust your instincts.. I ordered the gummies have not seen any results and to make things worse tthey charged my cc on some automatic renewal . So b warmed.
How do i get a refund onn my renewal?
26 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Listra,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the trouble you’ve had with your order and the unexpected renewal charge.
We completely understand how frustrating that must be, especially after not seeing the results you hoped for. To help us fix this right away, could you please share your order number along with the email address or phone number you used at checkout? Once I have that information, I’ll personally look into your order and ensure the membership charge is refunded promptly.
We really appreciate your feedback as it helps us improve and provide a better experience for our customers.
Warm regards,
Zeus Labs
I don’t like that fact that you guys…
I don’t like that fact that you guys are trying to take money from my account and I haven’t received my products that I paid for. I never signed up for anything else to come out of my account nor did I authorized it. This is pretty much giving SCAM. I would appreciate if you guys take care of this matter asap
27 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Melissa,
Thank you for reaching out, and I’m truly sorry for the frustration this situation has caused. I completely understand your concern about the unexpected charge and not receiving your order.
To help us resolve this as quickly as possible, could you please share your order number along with the email address or phone number used at checkout? Once I have that information, I’ll personally review your order and ensure that any unauthorized charge is refunded right away.
We appreciate you bringing this to our attention, and I’ll make sure this is taken care of promptly.
Warm regards,
Zeus Labs
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