Very unhappy with assistance. Multiple emails, long wait time for customer service on phone calls. Need to update my personal information and was told my personal email is not good enough and I need t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I love having Zip on hand for those unexpected emergencies Simple to use repayments easy You are rewarded with increases for good conduct which is fair enough All about trust and reliability... Voir plus
L'entreprise a répondu
Zip is very helpful for myself When I have an unexpected bill or need to purchase something and I am short of cash at that time ,I know that I have my zip account I can rely on
L'entreprise a répondu
Absolutely fantastic… works everywhere just tap n go with your phone no interest if you pay within the time set or pay a competitive interest rate… can’t go wrong I’ve been using it for years now.. A+... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
Coordonnées de contact
Level 7/180 George St, 2000, Sydney, Australie
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4,1
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Almost everything is perfect with zip…
Almost everything is perfect with zip but 1 thing. When you use the 1 TIME USE card it can be USED 2 times. I buy a game from steam for 70 and it goes throw and that transaction is done then you get charged on that ONE TIME USE card for a SECOND time for internation fees. Very sus it's not added to the original bill. Not a fan of lies and 1 TIME USE is a lie. Give them a 3 for there effort but improvement are needed or some rewording so your not lieing to your customers.
12 février 2026
Avis spontané
Réponse de Zip AU
Hi there,
Thanks for the detailed feedback. I can understand why this looks confusing.
With the single use card, the card is still only used for the one purchase. For Zip Money and Zip Pay, when a purchase is made in a foreign currency, Visa applies a %3 foreign exchange fee on top of the Visa exchange rate. That fee is processed separately from the merchant purchase amount, which is why it can appear as an additional transaction even though it relates to the same original purchase.
If you want to avoid foreign transaction fees in future, Zip Plus includes no foreign transaction fees.
If you would like, you can submit the form below, and I can assist you further:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email.
-Joseph
For my experience for zip it to great…and very helpful
For my experience for zip it to great they answer my question so quick and they resolve it to very quick.for me my rates is 10/10
10 février 2026
Avis spontané
Réponse de Zip AU
Hi Florencio,
Thanks for your 5 star review!
We’re thrilled to hear that our team was able to answer your questions and find a resolution so quickly. Providing fast, helpful support is what we strive for every day.
Thanks again for your support.
Jessie - Zip Customer Care Team
Love ZipPay
Love ZipPay! Having The Security Of ZipPay on those Rainy Days! ZipPay makes life easier being a single parent and my little girl doesn’t have to go without.
Thanks ZipPay!
9 février 2026
Avis spontané
Réponse de Zip AU
Hi Dj,
Thanks for your kind words.
We’re so happy that Zip can step in with that extra bit of flexibility and support right when you need it most. Thank you for your wonderful review and for trusting us with your shopping 💜
Have a lovely day.
-Amirah
I love Zip
I love Zip. Whenever I find something that I need or want, I use Zip then put the money back into Zip when I get paid. Love it.
8 février 2026
Avis spontané
Réponse de Zip AU
Hi Vida,
Thanks for providing your 5 star review!
We’re so glad Zip can help you grab what you need, when you need it.
Thanks for being part of the Zip community and for your ongoing support.
Jessie - Zip Customer Care Team
Easy to use and manage.
9 février 2026
Avis spontané
Réponse de Zip AU
Hi there,
Thanks for providing your 5 star review!
We believe managing your finances should be stress-free, so we are thrilled to hear you’re finding the platform easy to navigate.
Thanks for your support.
Jessie - Zip Customer Care Team
Excellent financial Institute fantastic…
Excellent financial Institute fantastic interest rate and repayments
9 octobre 2025
Avis spontané
Réponse de Zip AU
Hi John,
Thanks for your 5 star review!
We strive to offer competitive rates and manageable repayment plans that truly work for our customers. We’re glad to hear we’re hitting the mark for you.
Thanks for your ongoing support.
Jessie - Zip Customer Care Team
I had a problem relieving verification…
I had a problem receiving verification codes so I called Zip , they were extremely helpful and settled the problem within minutes. Highly recommend contacting them if you have a problem with anything.
3 février 2026
Avis spontané
Réponse de Zip AU
Hi Linda,
Thanks for your 5 star review! :)
We’re so glad we could help you get back into your account quickly. Providing fast, helpful support is what we aim for every day.
Thanks for your support.
Jessie - Zip Customer Care Team
ZIP AU is Awesome!
It’s a great to let me make payments- otherwise I couldn’t afford it. Thank you ZIP AU
6 février 2026
Avis spontané
Réponse de Zip AU
Hi Karl,
Thanks for your 5 star review!
We’re thrilled to hear that our payment options are helping you manage your budget effectively.
Thanks for choosing Zip and for your support.
Jessie - Zip Customer Care Team
I would give no stars if i could
I would give no stars if i could. For months now I have been having a to-and-throw with Zip about my repayments. My bank account connected to my Zippay was scammed months ago and i had to get a new card and to cut a long story short Zip was incapable of taking my fortnightly payments from that new card and insistently blamed my bank,
I'm pretty sure I threatened legal advice the other day and low and behold the situation was fixed immediately.
The stress and the anxiety that this situation (that Zip created) has affected my health but they don't care. They kept blaming my bank when in fact it was Zippay. After all these months and continuously calling and trying to sort the situation out there's no 'SORRY YES IT WAS US THAT CAUSED YOU ALL THIS STRESS AND WE DIDN'T CARE WHAT YOU HAD TO SAY' Zippay you are a joke. No apologies, how about a few hundred dollars in a stress fee because Zip has made me physically ill from this situation. Now all i want is to close my account down but Zip won't let me. I will never use Zip again and as soon as you are paid off we are done. Compensate me for all the hours I was on the phone to Zip arguing that Zip is the issue not my bank and I was completely ignored and told it was my bank. I would never recommend anyone to get a Zip account after the way I have been ignored and treated. Code 79 (coming from Zip) that was continuously thrown in my face every phone call saying it is a bank problem when in fact IT WASN'T. Do better and i really do want a few hundred dollars in a stress fee as I am still obtaining legal advise for all the stress and anxiety and all the hours put into sorting this out because it's me that sorted it, not Zippay. SHAME ON YOU ZIPPZY. YOU NEED TO DO BETTER.
Update, just got an email from Zip saying my repayments failed AGAIN. YOU know what I'm not making anymore contact, I'm not trying to sort this out anymore. TAKE ME TO COURT OK TAKE ME TO COURT,
6 février 2026
Avis spontané
Réponse de Zip AU
Hi Lisa,
Thanks for taking the time to provide your feedback.
We are incredibly sorry to hear about the stress and impact this situation has caused you.
We take your feedback very seriously and want to assure you it is never our intention to dismiss a customer’s concerns.
We would like to investigate this matter further so if you can kindly complete the form below, our team can reach out to you directly:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:2044
Thank you,
Jessie - Zip Customer Care Team
One of the best card use
One of the best card use, for paying bills and shopping online , however the amount to apply are Limited only…
5 février 2026
Avis spontané
Réponse de Zip AU
Hi Huu,
Thanks for your lovely review. We are pleased to hear that using Zip to pay is the best.
We are also thankful for your feedback on the Credit Limit. Our relevant teams are working on this case.
If you have any further questions, please reach out to us.
Have a great day :)
-Joseph
I had accidentally paid 3 payments into…
I had accidentally paid 3 payments into an old account that was closed, it was quite stressful but I lodged the enquiry on the chat and was assisted and kept up to date the whole time which helped
Me believe I was being well
Looked after, the matter was investigated and money transferred to correct account
28 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Melinda!
Thank you so much for sharing your experience.
We're so glad our customer care team could help put your mind at ease. We're happy the funds are safely in your correct account now.
Thank you for your patience and for choosing Zip 💜
-Amirah
Thank you
Thank you. Really helped me a lot. And also service is better than bank credit card
3 février 2026
Avis spontané
Réponse de Zip AU
Hi there!
Thank you so much for the 5-star review. It's great to hear that you are loving our service.
Thanks for the kind words and your support 💜
-Amirah
Zip pay will never fully pay off your…
Zip pay will never fully pay off your debt & will keep charging you $80 a month because you’re owing money & $10 a month for account keeping. I e paid many hundreds of dollars in fees because it’s made to never automatically pay out your debt.
Stay away from this service unless you desperately need it.
1 février 2026
Avis spontané
Réponse de Zip AU
Hi Chris,
We're sorry to hear about your experience and appreciate your feedback.
Zip is designed as a line of credit, and while there is a minimum monthly payment, you can make additional one-off payments or increase your automated schedule at any time to pay off your balance in full. This is the best way to avoid the monthly account fee.
We truly value your feedback and want to look into your experience more closely. To help us investigate this for you, please click the link below to provide a few more details.
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:382022
-Amirah
This is to good and easy to use and…
This is to good and easy to use and easy payback .i did not getting trouble using this app .
31 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Ranjit,
We are thrilled you're having such a seamless experience! Making things 'too easy' for our customers is our favourite kind of goal. Thanks for the 5 stars! ✨🙏
-Amirah
Scamming thieves
I would give less than a star on this because they robbed me with a duplicate charge and then had to argue with them for weeks, and then they only refunded part of it and insisted I owe a portion which I did not. I even talked to the company in question and they said I didn’t owe them anything. As of this point in time, I emailed them again two weeks ago and only got a response a week ago, saying they would look into it, yet nothing. Rip off, scam, theft. That describes this company. I’m also noting here they do not have permission to take another dollar from me as I have also told them that as well.
Update: their customer service Kadisha Boyce just told me they wrote it off and won’t refund me AFTER I submitted proof of me not purchasing anything that day and not being a lawful charge. She was like oh well. Tough crap. I have screenshots when they try to justify it here. I’ve also emailed their support and done the form they will likely post here numerous times with no resolution. They are thieves. So I ended my account with them but they still need to refund me. They can do that. I ended the acct with them to document no further charges.
Update Feb. 1:
I received this email from them today where they basically told me that even though it was their mistake, they wrote it off and won’t give me my money.
Hi Dana,
We sincerely apologize for this situation and understand how frustrating it must be for you.
Unfortunately, I must inform you that a refund cannot be processed at this time. Once an order is marked as written off in our system, any refunds cannot be applied to that order. I understand this is not the resolution you were hoping for, and I truly empathize with your situation.
If you have any further questions, concerns, or need additional assistance, please feel free to let me know. I'm here to help.
Thank you for your understanding.
Regards,
Zip US
5 janvier 2026
Avis spontané
Réponse de Zip AU
Hi there,
Thanks for taking the time to write a review and for your honest feedback, my name is Amirah.
It is disappointing to hear you have not had a good experience with Zip thus far, as we pride ourselves on our customer experience.
As this is Zip Australia, for any further inquiries about a Zip USA account, please email us at us-support@care.zip.co 🙏
Zip pay Visa card keeps being…
Zip pay Visa card keeps being declined, with over $1000 credit on the account and being up to date with all payments. I called the help line and they reissued the card. Now working but it was a hassle getting it sorted.
27 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Gerard,
We appericate your feedback. Even though we are sorry to hear your Zip Visa Card was getting declined, we are grateful for giving us an opportunity to resolve this matter.
I can look further into this, can you please provide your details in the form link below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email.
-Joseph
Considerate with payment assistance.
25 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Beverley.
Thanks for providing your 5 Star Review.
Our goal is to provide supportive and accessible service to all our customers, especially regarding payment options.
Thanks again for your feedback and your ongoing support!
Jessie - Zip Customer Care Team
My enquiry was dealt with efficiently…
My enquiry was dealt with efficiently and promptly by Kat.
23 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Pauline,
Thank you for providing a 5 star review!
We’re so glad to hear that Kat was able to handle your enquiry quickly and efficiently. Wonderful to know that you are pleased with the level of service Zip provides.
We'll be sure to pass your kind words along to her.
Thanks again for your support.
Jessie - Zip Customer Care Team
Zip personal loan
Zip personal loan was very helpful to me when I needed it financially. They do helped me a lot and a hassle free application.
My only problem now is how to open a new personal loan which I haven’t done since I have already paid off my balance. The account specialist haven’t replied to me yet until now.
8 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Paolo,
Thank you for sharing your experience.
We’re so glad we could provide a hassle-free experience for your first loan. Congratulations on paying off your balance!
We apologise for the delay in hearing back from our team 🙏
Please fill in the form from the link below—we’d love to take a closer look at this for you 💜
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382023
-Amirah
I am so happy with zip
I am so happy with zip , I wish it had a 2000 limit but other than that I’m very happy
26 janvier 2026
Avis spontané
Réponse de Zip AU
Hi Karlene,
Thank you so much for the 5 Star review!
We are thrilled to hear you're happy with Zip.
Regarding your credit limit, we definitely appreciate the feedback! We regularly review accounts for limit increases based on a few different factors, so keep an eye on your app for any future offers.
Thanks again for your support.
Jessie - Zip Customer Care Team
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