Very bad customer experience - thieves almost
Very bad customer experience. Thieves, almost.
Yesterday, I went claiming my insurance certificate for 2022.
I noticed the price rose, so I asked why and they told me it is because they added two items in my insurance:
- Fires in case of riots.
- Damages in case of riots.
I did not claim those new insurance items and neither they called me to tell me they are adding them.
I asked the agent to remove them. He said He cannot and if I'm not accepting this, I can resiliate it. That's already a big Huuh!!
After arguing a bit and after telling him I'm not going to waste my time resiliating my contract and making a new one in another insurance company, He sent me to the agency chief.
Same thing, same arguments, I refused to resiliate and refused to pay the extra money for the new items in my insurance. I'm already paying a lot.
To be known, I'm with this insurance since 2008, I never had an accident Hamdullah but I also never saw the price going down, alwyas up. That's fine. But adding new items without my consent, that's bad.
The agency chief sent me to the clients relations chief. Same thing, same arguments. I kept saying the same thing as I did nothing wrong and they were all wrong not noticing me beforehand.
Until now, the agents were all respectful.
The clients relations chief sent me to the Commercial Director. He told me that they cannot revert back the two new items because the Software does not allow it.
The funny thing about this, is that checking my account, He knew I'm a Software Engineer.
I told him He can forget what He said as this is an old irrelevant argument and if He wants to say this, He can tell that to everybody but not Software Engineers. I clearly did not believe him as even if it was not possible in the Software itself, it would be possible to do that in the database.
He told me, OK, they will do this, it takes time but they will do. In the other hand, they will terminate my contract next year. I accepted, as they really can do that.
Can you imagine, they will terminate my contract because I refused to pay something I did not ask for and they did not notice me about it!
How poor are you, Zitouna Takaful.
How poor can you lose a client like me. Paying in time for all years, without a single accident.
I tell you. You should have lowered what' I'm already paying and not the opposite.