I wanted to love this pump and at first I did. I have had them for 4 motnhs. The battery lasts me about a day and a half so not too bad. Very easy to put together and pull apart. However, they are rea... Voir plus
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Lisez les avis des autres
Zone’s level of quality is unmatched. You can’t tell the products went through rigorous testing and R&D. From the packaging to the items themselves, everything is aesthetically pleasing and functional... Voir plus
Brigette D. was extremely helpful over the phone! I had technical issues with my Z2 and was able to get the assistance I needed right way. I greatly appreciate how she went over different ways to trou... Voir plus
I just love the Zomee pump. I ordered new parts to see if my original parts were getting old and I cannot tell the difference, which means they're still functioning like new. When I ordered replacemen... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Zomee, where innovative design meets hospital-grade performance in the world of breast pumps. We offer a range of cutting-edge products tailored to the diverse needs of modern mothers. From the traditional electric breast pumps to wearable, hands-free options, we've got your breastfeeding journey covered. 🌟 Why Zomee is the Ultimate Choice for Mothers 🌟 💪 Hospital-Grade Strength Across the Board: Whether it’s our Z2 Double Electric Breast Pump or the wearable Zomee Fit, you can expect unparalleled performance and efficiency, thanks to our hospital-grade motors. 📑 Unbeatable 2-Year Warranty: Every Zomee product comes with a comprehensive two-year warranty, reaffirming our commitment to quality and durability. 🎛️ Multiple Pumping Modes and Customizable Suction Levels: With up to 9 levels each in Stimulation, Expression, and 2-Phase modes, our pumps are designed to offer mothers a tailored and efficient pumping experience. 🔋 Extended Battery Life for On-The-Go Moms: Both our Z2 and Zomee Fit pumps feature USB-rechargeable, long-lasting batteries, giving you the freedom to pump wherever you are, without the need for a power outlet. 🛡️ BPA and Phthalate Free for Utmost Safety: All components that touch breast milk are crafted from high-quality, food-grade plastic that is free of BPA and phthalates. 🌙 LCD and LED Display for User Convenience: Whether you choose our Z2 pump with its LCD screen and nightlight or go for the Zomee Fit with its LED display, you're in control even during late-night sessions. 🚀 Revolutionary Wearable Technology: The Zomee Fit can be worn inside your bra for a completely hands-free experience. It’s quiet at under 48 dB and offers leak-proof, anti-backflow technology, ensuring not a single drop of milk is wasted. 🌱 Environmentally Conscious and Easy to Clean: Our products are not only designed for performance but are also made from sustainable, easy-to-clean materials, ensuring safety for both you and the planet. Zomee is more than just a brand; it’s a commitment to enhancing the breastfeeding experience for mothers everywhere. Our varied product range means there’s a Zomee pump for every mother's unique needs. Choose Zomee today and join our ever-growing community of satisfied moms. With Zomee, you’re not just buying a breast pump—you're investing in a more comfortable and fulfilling breastfeeding journey.
Coordonnées de contact
2700 Gateway Dr Unit A, 33069, Pompano Beach, Etats-Unis
- 1-888-662-7159
- info@zomee.com
- zomee.com
4,1
Bien
190 avis
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Zomee's customer service is the best
Zomee's customer service is the best. I get quick responses to my emails everytime. They are super helpful and answer all my questions. Everyone has been very kind. The zomee products are hospital grade quality. They never disappoint. My favorites pumps are the z2 with collection cups and the zomeefit. I have other pumps but these are my go tos. I get the best milk output with zomee pumps. There other products are great as well we love the baby carrier I can use it with both my 3 year old and 4 month old. Zomee is affordable as well and insurance will cover your pump like the z2 or help with partial cost of zomeefit.
30 janvier 2024
Avis spontané
Réponse de Zomee
Dear Warren and Ange,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such positive experiences with our customer service team and that our products have become your go-to for pumping. It’s great to know that the Z2 with collection cups and the Zomee Fit have provided you with the best milk output.
We’re also glad you’re enjoying our baby carrier—versatility is key, especially with little ones of different ages! Your feedback truly means the world to us, and we’re happy to be part of your breastfeeding journey.
Thank you for being part of the Zomee family!
Best regards,
The Zomee Team
Fantastic company and great product
Fantastic company and great product. I love the wearable Zomee Fit pump and can’t imagine going back to the regular one I’ve used before. The company clearly puts customer feedback first - the upgraded collection kit eliminates all issues brought forth by users (bigger containers, fewer parts, improved attachment).
The support team was very quick to respond to my inquiry and very accommodating. Will recommend to all friends and family!
30 mai 2024
Avis spontané
Réponse de Zomee
Thank you for sharing your positive experience with Zomee and the Zomee Fit wearable breast pump! We're thrilled to hear that our product and support have met your expectations. Your feedback about the improved collection kit and the customer support team is invaluable. We're committed to incorporating customer feedback to enhance our products and services continuously.
For more information or to explore our range of products, feel free to visit https://www.zomee.com . If you have any further questions or need assistance, don't hesitate to reach out to our support team.
Thank you for recommending Zomee to your friends and family! Your support helps us continue to provide the best for all moms.
Pump stopped working after 3 weeks…
I was so excited about these pumps because they were cordless. They worked great for 3ish weeks and then stopped working. The pump still sounds like it is working, the motor sounds like it is working but it doesn't get any milk out. My sister-in-law had the same experience with hers. I used a different pump and was able to get 3 oz out of each breast.
6 mars 2024
Avis spontané
Réponse de Zomee
Here are a few troubleshooting steps you can try to resolve the problem:
Check Flange Fit: Ensure you are using the correct flange size. An incorrect fit can impact milk flow. You can use the nipple ruler provided by Zomee to measure your nipple size and select the appropriate flange. Detailed instructions on measuring and selecting the correct flange size can be found in the user manual and additional guides.
Inspect Parts for Damage: Examine all pump parts, including the valves, diaphragms, and tubing, for any signs of wear or damage. Sometimes, a small crack or tear can affect suction. Replace any damaged parts as necessary.
Ensure Proper Assembly: Disassemble and reassemble the pump according to the instructions to ensure all parts are correctly fitted. Make sure the diaphragm is securely attached and there are no air leaks in the tubing or other components.
Check Suction Levels: Experiment with different suction levels and modes to see if this improves milk flow. Start with the stimulation mode to initiate letdown and then switch to expression mode once the milk starts flowing.
Battery and Power Supply: Make sure the pump is fully charged. If the battery is low, it might not perform optimally. Always use the correct voltage adapter provided with the pump and avoid overcharging.
Cleaning and Maintenance: Ensure all parts that come into contact with milk are clean and properly sanitized. Residue or milk build-up can obstruct the pump’s functionality.
If these steps do not resolve the issue, you may need to contact Zomee customer support for further assistance. They can provide more specific troubleshooting based on the symptoms you’re experiencing and arrange for replacement parts if necessary. You can reach them via the contact information provided in the product documentation:
Phone: 888-662-7159
Email: info@zomee.com.
If your pump is still within the warranty period, it may be eligible for repair or replacement under the terms of the warranty. The Zomee pumps typically come with a 2-year warranty for the motor.
Wonderful company!
Zomee has absolutely amazing customer service. Their pumps are great quality. Unfortunately one side of the pump wasn't holding a charge. I reached out to customer service on Thursday. They responded right away and I submitted all my documents Friday, and Monday morning, my replacement pump was already delivered. I look forward to continuing my breastfeeding/pumping journey with Zomee!
2 mai 2024
Avis spontané
Réponse de Zomee
Thank you so much for your kind words and for sharing your positive experience with us! We are thrilled to hear that you've had a great interaction with our customer service team and that you're satisfied with the quality of our pumps.
It's wonderful to know that the issue with your pump was resolved quickly and efficiently. At Zomee, we strive to support every parent on their breastfeeding and pumping journey with responsive service and high-quality products that you can rely on.
We appreciate your trust in Zomee, and we're excited to continue supporting you. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Zomee, and happy pumping!
I have been waiting for flanges and…
I have been waiting for flanges and every day they say it will be there. Been going on for 2 weeks. I am very unhappy with this pump.
30 avril 2024
Avis spontané
Réponse de Zomee
Dear Jennifer,
We sincerely apologize for the delay you’ve experienced with your flange order. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to wait this long.
Please allow us to investigate this matter further and get your flanges to you as soon as possible. We will reach out to you directly to resolve the issue and ensure you receive everything you need.
Thank you for your patience, and we’ll do our best to make things right.
Best regards,
The Zomee Team
Fantastic customer service
Fantastic customer service! Their excellent to work with and easily explain the process or procedures. Communication is key! I absolutely love the technology- my pumps are fantastic but when it broke and I needed the service- I was pleasantly surprised in the service too!!!
15 avril 2024
Avis spontané
Réponse de Zomee
Thank you so much for your enthusiastic review! We're delighted to hear about your positive experience with our customer service team and that you're enjoying the technology of our pumps. At Zomee, we believe that clear communication and supportive service are essential to a great customer experience, especially when it comes to the crucial task of breastfeeding and pumping.
We're glad that we could swiftly assist you when you encountered an issue, and it's great to know that the service you received met your expectations. We strive to ensure that every interaction with Zomee is as reliable and supportive as the products we offer.
Thank you for your trust and for sharing your experience. We look forward to continuing to support your breastfeeding journey. If there's anything more we can do for you, please feel free to reach out.
Lauren E
Lauren E. was amazing! She made the effort to call me instead of emailing me. She helped me with my issue and made me feel extremely comfortable! Thank you so much for the extra effort!
17 avril 2024
Avis spontané
Réponse de Zomee
Thank you for taking the time to share your wonderful experience with Lauren E. and our team! We're so glad to hear that she went above and beyond by calling you directly to address your concerns and provide personalized support.
At Zomee, we aim to make every customer feel comfortable and well-cared for, understanding the importance of efficient and empathetic service in enhancing your breastfeeding and pumping journey. It's feedback like yours that encourages us to continue improving and making sure our customer interactions are as supportive and effective as possible.
We'll be sure to pass your kind words along to Lauren and the rest of the team. Thank you again for choosing Zomee, and if you have any more questions or need further assistance, we're always here to help.
Not impressed! Wish I went with a different brand.
I bought the two pack wearables and one unit was defective upon first use so I haven’t been able to really use them. The defective unit won’t continue to pump (asked a friend who owns the Zomee Fit and a lactation consultant for help) and the unit leaked what was collected all over me and my baby. Overall not impressed at first use!
25 mars 2024
Réponse de Zomee
Dear Allison,
We're truly sorry to hear about your disappointing experience with the Zomee Fit. This is definitely not the experience we want for our customers, and we apologize for the inconvenience caused by the defective unit and leakage issue.
Please know that our customer support team is ready to assist with a replacement or troubleshooting to ensure you have a fully functioning pump. We want to make this right and provide you with the quality experience you deserve.
We’ll reach out to you directly to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
The Zomee Team
Annoying experience but ended well
The company created a work ticket number which caused a problem in reviving the product. After emailing and writing a 1 star review they fixed the problem. I went back to delegate my review since the problem was fixed and it seems as if the company already deleted it.
23 février 2024
Réponse de Zomee
Dear Carlie,
Thank you for sharing your experience, and we're truly sorry for the inconvenience you faced initially. We're glad to hear that we were able to resolve the issue and ensure you received your product.
Regarding the review, we don’t have the ability to delete reviews, but we appreciate you taking the time to update us. Your feedback helps us improve our processes, and we're always here to assist if any future concerns arise.
Thank you for giving us the opportunity to make things right, and we hope you enjoy your Zomee pump!
Best regards,
The Zomee Team
I would give this pump a 5/5 if it…
I would give this pump a 5/5 if it wasn’t for the no lock option. The amount of times it has stopped while pumping because the wind blows (dramatic but it’s so unbelievably sensitive it’s ridiculous). I wear it around my neck and it’s constantly stopping. Create a lock feature and seriously greatest pump in ever. But the aggravation it causes me while already recovering and sleep deprived makes me want to give it a 1. So only complaint but dang it’s a big deal!!! Adorable color, great quality, and overall love this product minus that aggravation. Not ideal if you aren’t just sitting still or have another child already unless you find a lock feature!!!
11 mars 2024
Avis spontané
Réponse de Zomee
Hello,
Thank you for your candid feedback. We're thrilled to hear that you appreciate the quality and design of the pump, but we understand that the sensitivity issue is a significant concern for you, especially during such a busy and demanding time.
We have some good news! Our updated Zomee Fit model now includes a lock feature on the LED screen, which can be manually activated & deactivated, preventing any unintended adjustments. This update was designed specifically to enhance the user experience by addressing feedback similar to yours.
We are committed to continuously improving our products to meet the needs of all mothers. If you're using an older model, we would love to help you with an upgrade or provide additional support to improve your experience. Please contact us at info@zomee.com or call us at 888-662-7159, and we will make sure to assist you promptly.
Thank you again for your feedback, and we look forward to making your pumping journey as smooth and stress-free as possible.
Warm regards,
The Zomee Team
I thought I’d like my spectra pump more…
I thought I’d like my spectra pump more than this one. But I really like this pump and I get more milk from it win/win! I’ve debated buying an in bra pump; but with everything I’ve read with reviews I am hesitant. But this is definitely the next best thing—don’t have to be tied to a wall only compliant is the screen is SO sensitive so easy to accidentally press buttons.
23 février 2024
Réponse de Zomee
Dear Nicole,
Thank you so much for your wonderful review! We’re thrilled to hear that our pump has exceeded your expectations and helped you express more milk compared to your previous pump. It’s always exciting when our users find value in both the portability and efficiency of our pumps.
We appreciate your feedback about the screen sensitivity and will pass it along to our product team. If you ever decide to explore a wearable pump, our Zomee Fit might be a great option for added freedom and convenience.
Thank you again for choosing Zomee, and happy pumping!
Warm regards,
The Zomee Team
Probably the best and quietest pumps on the market
Absolutely love my Zomee fit. Replacement parts are reasonably priced. I get a ton of milk out quickly with these pumps and on a low comfortable setting at that. 10/10 recommend!! Oh and they are very quiet, you can not hear them over someone speaking or over the tv.
17 février 2024
Avis spontané
Réponse de Zomee
We're thrilled to hear you're enjoying your Zomee Fit and finding it to be one of the best and quietest pumps on the market! It's fantastic to know that you've had a comfortable and efficient pumping experience, and that the pump's quiet operation allows you to pump without interruption. Your recommendation means the world to us, and we appreciate you sharing your positive experience. If you ever need assistance or have any questions, please don't hesitate to reach out. Happy pumping!
I love this pump
I love this pump , it's not over priced and it also gets a lot of milk out 10/10 recommended
16 février 2024
Avis spontané
Réponse de Zomee
Thank you so much for your wonderful review! We're thrilled to hear that you love your Zomee pump and that it has been effective for you in expressing milk. It's our goal to provide high-quality, affordable breast pumps to support moms in their breastfeeding journey, and we're glad to have met your expectations. Your recommendation means the world to us. If you have any more feedback or need support, please don't hesitate to reach out. Happy pumping!
Best hands free pump out there
Best hands free pump out there. I get way more milk with this wireless pump then I do with my spectra wall pump.
3 février 2024
Avis spontané
Réponse de Zomee
Thank you so much for your 5-star review and for sharing your positive experience with the Zomee hands-free pump! We're thrilled to hear that you're getting more milk with our wireless pump compared to other options. At Zomee, we strive to provide moms with the convenience, comfort, and efficiency they need to make their breastfeeding journey as smooth and successful as possible. Your feedback is incredibly valuable to us, and we're glad to have been able to support your breastfeeding goals. If there's anything more we can do to enhance your pumping experience, please don't hesitate to reach out. Happy pumping!
Came in just a day and so glad this one…
Came in just a day and so glad this one is already fit to my correct flange size!
25 janvier 2024
Réponse de Zomee
I'm thrilled to hear that your Zomee breast pump arrived so quickly and that the flange size was a perfect fit for you! Ensuring a comfortable and effective pumping experience is our top priority, and it sounds like we've achieved that for you. If you have any tips, questions, or further feedback as you continue to use your pump, don't hesitate to reach out. Happy pumping, and thank you for choosing Zomee!
Go with another brand/poor customer service
Positives: it's convenient and makes pumping while working or driving much easier. It was also covered by insurance. Battery life is great, I can do a 12 hour shift and not need to charge. Silicone cups feel more comfortable than my spectra.
Cons:
Both sides leak while pumping, even if the collection cups aren't full. My bras are soaked after each pump. I think this may be due to the tabs that connect the collection cup to the pump breaking off. Which leads to my second point, I already had to order replacement parts and it's been less than a month since I began pumping now that I'm back to work. It's also the loudest pump I ever owned so I don't feel comfortable pumping at my desk, which was half the reason I went with this one in the first place. I ordered my replacement parts over a week ago and they still aren't here so I'm leaking during every pumping session. I mean soaking a whole towel and my breast pads. Very frustrating. I would recommend paying a little more to go with a better brand hands free pump.
Update: I ordered my replacement parts on 1/17/24. On 2/1/24 customer service reported it got shipped to my town and no street number or street. Obviously that was undeliverable. I was told they'd ship me a new one that Day. 2/19 it still wasn't sent to me. 2/20 they refunded me but STILL never shipped the replacement parts. So now I have an expensive pump I can't use, and my insurance only allows one breast pump per pregnancy so I will have to buy a different pump out of pocket. Terrible customer service, avoid. Replacement parts are only available on their website and not other retailers like Amazon.
5 janvier 2024
Avis spontané
Réponse de Zomee
Hello Valerie,
Thank you for sharing your experience, and we're truly sorry to hear about the difficulties you've encountered. We understand how important reliable support and effective products are, especially for new mothers. We'd like to address your concerns:
1. Leakage Issues: If your pump is still leaking, we may have alternative solutions for you, such as different flange sizes or additional troubleshooting tips.
2. Customer Service and Shipping: We apologize for the unacceptable delay and confusion regarding your replacement parts. We're taking steps to enhance our logistics and customer service response times.
3. Noise Level: We appreciate your feedback on the noise level. While the Zomee Fit is designed to operate below 48 dB, individual perceptions of sound can vary, and we're looking into ways to make our pumps even quieter.
4. Availability of Replacement Parts: Our products and parts are available on Amazon. Here is a link to our Amazon storefront: [Zomee Amazon Storefront](https://www.amazon.com/zomee)
We value your feedback as it helps us improve. If there's anything more we can do to assist you, please don't hesitate to reach out directly at info@zomee.com or call us at 888-662-7159. We're committed to turning your experience around.
Warm regards,
The Zomee Team
I love that they empty me maybe even…
I love that they empty me maybe even better than my wall pump… however, they leak soooo easy and very loud it’s nearly impossible to move or wear them around people. Other wise considering I was told by lactation consultants that hands free would be a waist of my time… they are going a lot better than they made me think they would. I’d also love if they weren’t so big as it looks like I have an abnormally large chest.
11 novembre 2023
Avis spontané
Réponse de Zomee
Thank you for sharing your experience with our products. We're delighted to hear that our breast pumps are effective in expressing milk and that they have exceeded your expectations in terms of efficiency, especially given the advice you received from lactation consultants.
However, we are concerned about the issues you mentioned regarding leakage and noise. At Zomee, we are committed to providing high-quality, user-friendly products, and your feedback is crucial for us to improve. We will certainly take your comments into consideration as we continuously work to enhance our products' design and functionality.
Regarding the size and discreetness of the pumps, we understand your concern and are always looking for ways to make our products more comfortable and less intrusive for daily use. We appreciate your suggestion and will consider it in our future design enhancements.
If you have any further feedback, questions, or require assistance with the leakage issue, please feel free to contact our customer support team at info@zomee.com or call us at 1-888-662-7159. We're here to help and ensure that your experience with Zomee is as positive and beneficial as possible.
Thank you again for choosing Zomee, and we look forward to serving you better in the future.
Very expensive and long shipping time
Very expensive for one small replacement piece and the shipping time is very long.
26 décembre 2023
Réponse de Zomee
Thank you for taking the time to share your feedback with us. We're sorry to hear about your dissatisfaction with the cost and shipping time for the replacement part you ordered.
At Zomee, we strive to offer high-quality products and services at competitive prices. We understand that the cost of replacement parts can be a concern, and we continuously work towards balancing quality with affordability.
Regarding the shipping time, we aim to deliver our products as swiftly as possible. However, there can be instances where external factors affect delivery times. We are constantly working on improving our logistics to offer faster shipping options.
We value your business and would like to resolve this issue to your satisfaction. If there's anything we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out to our customer support team at info@zomee.com or call us at 1-888-662-7159.
Thank you for choosing Zomee, and we hope to serve you better in the future.
I had my pump for about 2 weeks and…
I had my pump for about 2 weeks and already had parts fail, needing to purchase more, just happy it was the motor of one of the pumps. I also love the convenience of the portable zomee fit, but it is otherwise painful even with trying multiple flange sizes and using lower settings/suction. I still use due to convenience of being able to tend to my newborn while wearing it but I needed to purchase a second portable pump (kind with tubing) due to comfort of my breasts and as a back up if parts fail again. I think the other types of pump, Z1 and Z2 are a better fit and are plenty affordable and portable as well.
26 décembre 2023
Réponse de Zomee
Thank you for sharing your feedback with us. We're sorry to hear about the challenges you've faced with your Zomee Fit pump. It's concerning to know that parts failed within such a short period and that you've found the pumping experience to be uncomfortable despite trying different flange sizes and settings.
We take the quality and reliability of our products seriously, and we apologize for any inconvenience you've encountered. It's great to hear that you appreciate the convenience of the Zomee Fit's portability, but we understand that comfort is equally important.
We're also glad to hear that you see the value in our other models, the Z1 and Z2, which are designed to offer both affordability and portability. We aim to provide a range of options to suit different preferences and needs.
To address the issues with your Zomee Fit, we'd like to offer assistance. Please reach out to our customer support team at info@zomee.com or call us at 1-888-662-7159. We would be happy to look into the parts failure issue and discuss potential solutions or replacements to improve your pumping experience.
Your satisfaction is important to us, and we are committed to ensuring that our customers have a positive experience with our products.
Thank you for choosing Zomee, and we hope to resolve your concerns promptly.
Réponse de Zomee
Thank you for taking the time to leave such a positive review! We are delighted to hear that your experience with Zomee was seamless, from ordering to shipping.
Our team works hard to ensure that each aspect of our service is efficient and hassle-free, and it's rewarding to know that this was reflected in your experience. We understand how important it is for our customers, especially busy parents, to receive their products promptly and without any complications.
If you have any further needs or questions, please don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you for choosing Zomee, and we look forward to serving you again in the future!
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