I purchased a double whisk from Zulay, and after a while it suddenly stopped working. It would power on and make noise, but it was no longer spinning. I contacted the company, and Jay was incredibl... Voir plus
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Lisez les avis des autres
Several hundred dollar order placed a month and a half ago. Dozens of emails, almost 60 phone calls, false tracking info sent. Was told “hung up in shipping department” 5 weeks ago and that order wa... Voir plus
L'entreprise a répondu
I must say, the reviews are what helped me choose this beautiful product, and they were absolutely accurate. Once I received the set, I immediately hand-washed each utensil and even purchased a ut... Voir plus
We had our first brother from April, 2024. Used nearly everyday and for several cups of coffee. When it quit, we remembered the lifetime warranty. Emailed the company. Jumped through a few hoops and r... Voir plus
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The item I ordered was received…
The item I ordered was received promptly and in perfect condition. I am happy with Zulay Kitchen.
Customer Service is impeccable
Customer Service is impeccable!
I got a positive response the very next morning after sending an email in reference to product performance. They went out of their way to ensure I was pleased in my purchase and satisfied with customer sevice.
Website was thorough and easy to…
Website was thorough and easy to navigate. Great quality products.
Great products at reasonable prices.
Great products at reasonable prices.
great communication throughout purchasing, shipping and delivery
I love how easy it is to use!
The shipping was quick and I tried it out the same day. I love how easy it is to use and it works great!
Our first experience with grapefruit…
Our first experience with grapefruit juice, the handle and the leverage is extremely easy to use and taking the cleaning pieces out is very easy to do. Lovely lovely lovely I’m very very happy that I have it.
I had two frothers from Zulay Kitchen…
I had two frothers from Zulay Kitchen and unfortunately one of them dropped working out if no where. I know things like this will happen even if you only had the products for a dhort time. However, i reached out to Zulay Kitchen to see what they could do. They were so kind and so responsive that they sent me two new replacements for the one that stopped working. I really appreciate their responsiveness and the urgency. Thank you so much for producing some of the best products on the market!
Great Customer Support
I use the frother daily, and at some point the button started having problems. The customer support was great and i got 2 replacements.
Customer service is very slow to…
Customer service is very slow to respond and in some instances repeated emails were necessary. In the end I was able to get my warranty honored. After paying shipping costs my frothers were replaced and mailed out. Shipping was also slow.
This is the second time I've ordered…
This is the second time I've ordered the Zulay coffee frother, and I love it! I can't believe how much froth I'm getting on my coffee!! I guess my old one had been giving up the goat for a while and was underperforming. I also very much appreciate the tips on frothing that came along with it--they were very helpful. Although it's not big, I do have a bit of trouble depressing the top of the frother with my finger. I'm 70 years old with small hands. It's easy with my thumb, but I have more control with the index finger. I'm pretty sure that--over time--the depression becomes easier, as it was on my last version, so I will just "thumb up" until then! A great product 1at a great price, and I love that you're family-owned
Thrilled
I'm very pleased with Zulay Kitchen. The website is easy to use, and the products I bought were high quality for a reasonable price.
Broken Zulay Milk Frother
My electric milk frother broke after 6 mos. Zulay stood by their product even though I did not have the proper receipt and sent me a replacement. Love this Zulay product and the customer service and support.
I was having issues with my frother
I was having issues with my frother, being it was under warranty - I reached out to customer service and they were more than happy to share some deals with me along with sending me 2 replacements! I love my frother, I literally use it every day multiple times a day! Makes my drinks much more tasty. Thanks Zulay!!!!!!!
I bought a milk frother which stopped…
I bought a milk frother which stopped working almost immediately. I replaced the batteries as the company suggested but the frother stopped working completely against almost immediately. I contacted the company twice to ask for the guarateed replacement and recieved no response at all.
Thank you Zulay for honoring your…
Thank you Zulay for honoring your product. The first tornado frother didn't work correctly, they replaced it.
Waiting for customer service response
I’ve recently ordered several products from this company and like them all. One of the bamboo cutting boards arrived damaged and I have not yet been able to reach customer service; hopefully they respond to exchange defective item.
Best New Fangled Gift I ever Had
Great communication. Love you products. My daughter gave me a foamer(thats what i call it) for my birthday/ Christmas. It died(bad switch). So I just ordered another and I love it. Works great. Where were you 20 years ago
My original frother failed
My original frother failed. Zulay replaced it x’s 2 with no hesitation.
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