zulaykitchen.com Avis 

I must say, the reviews are what helped me choose this beautiful product, and they were absolutely accurate. Once I received the set, I immediately hand-washed each utensil and even purchased a utensil holder to match. Honestly, I haven’t touched my old utensils since.

Zulay truly delivers—not only in quality, but in craftsmanship as well.

I did not receive a promotion or any free products for this review. This is just a regular, “smegular,” late-night review. Enjoy!

Avoid this company like the plague!! We bought an ice machine from them in October of 2023 and it had a Lifetime Warranty. I kept the documentation showing that the product was registered with said Lifetime Warranty. Three weeks ago it stopped working and after 2 weeks of troubleshooting with the company they stated that there was nothing more they could do since it was over the 1 year warranty. I responded, and provided proof, that the ice maker was registered with a Lifetime Warranty. Today they respond once again with the 1 year warranty statement. Completely unprofessional and they obviously do not care for customers.

My mixer stopped working and customer service quickly resolved my issue. Replacement product works great and customer service was excellent.

Easy replacement, Personal interactions with company reps

Wonderful product and even better customer service!! Will definitely be buying more products from them!

I bought Zulay Kitchens Magia Super Automatic coffee/espresso/latte machine about a year ago. I love it! It has more features and costs a fraction of the price compared to others I’ve seen.

I like a latte, not so hot. My husband loves an Americana piping hot. My son-in-law likes his double espresso every time he visits. We all have our own preferences and one touch of the screen takes us to our personalized favorites.

I reached out to customer service and they were magnificent. They responded quickly and answered all of my questions. Nowadays, that’s impressive.

Great product, great customer service. They have a loyal customer with me.

Helpful customer service! I had an issue with my frother and they sent me another one. Wish the Amazon postings were a bit more clear though with regards to the stand, colors, etc.

This company really stands behind their products. I had a product that was 4 years old and they replaced it free of charge. That's great customer service.

This is a great quick juicer. It's easy to clean and it looks great on the counter top.

I took advantage of the lifetime warranty to replace my old frother. Customer service responses were prompt and very friendly. I even got to choose the color of my replacement. Top notch service!

Would have like to have 2 screws with the replacement wires I ordered. Lost the old screws while trying to replace wire.
Not happy.

I still havent received the replacement although delivery was scheduled to arrive 2 days ago and after I received this survey request. The product did not last well, despite limited use. Although the replacement was "free" I had to pay for shipping (which is late) even though I didnt pay for shipping in the original purchase. I received and "extra" product and I can only wonder if it is due to the product's pre-planned failure again.

I have to say thank you to Zulay company for their customer support when I had a frothier that was not working properly. The customer service support representative offered a replacement and also offered upgraded products as well as a stand, which I did not have. I did just replace my frother for a new one and bought a stand. I was very pleased with how easy it was to talk to a person and have my concern addressed and a replacement mailed out to me so fast. Thank you

I ordered a new water reservoir for my coffee maker because the original one's handle broke (poor design ??). The replacement arrived today in a poorly packaged box. The water tank was obviously used and not cleaned; the tank was scratched on all sides, there were remnants of tape adhesive, and there were coffee grinds and other particles in the water filter and bottom of the tank.

The awesome Zulay team replaced my glitchy frother and they threw in an extra one for the minor inconvenience -- thank you!

Zulay Kitchen

I purchased a Zulay Kitchen Milk Boss from my local mall. I wasn’t familiar with the brand at the time, but the packaging prominently advertised a “LIFETIME WARRANTY + SATISFACTION GUARANTEE” in large, bold letters. The box stated, word for word:

“Purchase with confidence! This product comes with a Lifetime Warranty and Satisfaction Guarantee. If for any reason you are not fully satisfied, or if there is any problem with your product, we will make this right for you with a replacement or refund.”

Based on this promise, I chose their product.

Less than one year later, the Milk Boss stopped working. When I contacted Zulay Kitchen to file a warranty claim, I was told they do not honor the warranty unless the product was purchased directly from them—despite the fact that I still have the original packaging, proof of purchase, and receipt.

Nowhere on the box does it state that the “lifetime warranty” only applies to direct purchases. I bought this product specifically because of the warranty advertised on the packaging. If that isn’t straightforward false advertising, I don’t know what is.

Buyer beware. Don’t be misled by the warranty claims—this company does not stand behind them.

The response to my warranty claim for my frother was lightning fast and accommodating. I received not only a replacement but also a free extra frother as a gift. Such customer service is unparalleled.

I love this frother!! It’s perfect in size and usability, and you can’t beat the price. The company went above and beyond when mine was having some glitches and not turning on. They communicated well and prompt!
You won’t be disappointed!!

The customer service agent was so helpful and sent a replacement for my product that was not working correctly. The replacement is just perfect. What a great, responsive company!