I purchased a double whisk from Zulay, and after a while it suddenly stopped working. It would power on and make noise, but it was no longer spinning. I contacted the company, and Jay was incredibl... Voir plus
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Several hundred dollar order placed a month and a half ago. Dozens of emails, almost 60 phone calls, false tracking info sent. Was told “hung up in shipping department” 5 weeks ago and that order wa... Voir plus
L'entreprise a répondu
I must say, the reviews are what helped me choose this beautiful product, and they were absolutely accurate. Once I received the set, I immediately hand-washed each utensil and even purchased a ut... Voir plus
We had our first brother from April, 2024. Used nearly everyday and for several cups of coffee. When it quit, we remembered the lifetime warranty. Emailed the company. Jumped through a few hoops and r... Voir plus
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I appreciate the fact that they acted…
I appreciate the fact that they acted fast in sorting out my problem
Love the Zulay frother I've tried other…
Love the Zulay frother I've tried other brands and this is the best one. They have great customer service very helpful and they care about their customers.
Great service
Great service! Was very fast to talk to a real person over the phone and quick to fix my issue.
My milk frother wasn’t working right so…
My milk frother wasn’t working right so I emailed Zulay and they sent me not only a replacement milk frother but also a different milk frother. They were awesome!
Great customer service!
I purchased a battery operated milk frother through Amazon. I used it daily and absolutely loved it. It made my half and half so creamy for my coffee. One day it stopped working. I checked to see if a warranty was valid in this case and quickly went on Zulay’s website to connect with them. They were quick to respond and quickly sent a replacement, actually 2, to replace the one that was no longer working. I only paid a small sum for shipping which I did not mind. Now I have my new one up and working. Great customer service! Thank you!
Incredible response!
Incredible response! I complained that one of bowls seems to be losing its surface. For a nominal fee for postage, the company offered to replace it. When the box arrived, there was a new set inside!
rapid responsiveness
rapid responsiveness, generous service and excellent products!
Frother replacement
Great support team and they stand by their products.
Great customer service!! Quick and friendly.
We purchased a frother in Feb '25, but it quit working a few months later. I called and she sent me a new one as well as a gift! Thank you so much!!
Product works great
Product works great. and the vacuum on bottom was not working sent replacement with no issues.
Bought a ZRWD cheese grater from…
Bought a ZRWD cheese grater from Amazon. I ordered replacement blades from you, but they were too small. Looked like a perfect fit. They were good value about $10 for 4. Do you know if you have specific blades for this model, if you do please let me know.
Thank you
Great company
Great company! Definitely stick to their lifetime guarantee and super fast shipping. I highly recommend this company.
Searched for "stainless steel citrus…
Searched for "stainless steel citrus juicer" and this company I've never heard of popped up. I like that they offer real actual restaurant quality and styled products.
Our juicer is hefty and gorgeous. Squeezes every drop from the fruits. Love it. An planning several more purchases.
Zulay is amazing
Zulay is amazing! From the product themselves to the customer service. I highly recommend & will even be using them to gift items in the future.
Zulay customer service is the best!
I recently had a problem with my Zulay milk frother and their customer service sent me a new one immediately. If all American companies treated their customers as good as Zulay we wouldn't need to put tariffs on other countries because everyone would buy US goods.
Easy to order
Easy to order, great variety, arrived in a few days. This wooden tool set is really nice.
This customer service was the best I've…
This customer service was the best I've ever experienced. Our frother stopped working and they gave me a quick trick to try, but still nothing. They replaced it without any hassle and even sent an extra along just in case. That's pretty incredible! I was so impressed by the experience and how kind they were.
I was sent 2 of the same frother
I was sent 2 of the same frother, one should have come with the stand like was stated in the order form….I’ll just order one from Amazon.
Awesome customer service!!
I bought a frother that stopped working after 4 uses. I reached out the company and they sent me not one - but TWO - new frothers for my replacement and inconvenience. AWESOME customer service!!
Excellent experience
Excellent quality of products, communication, pricing and delivery. Smooth process and excellent sales event for Labor Day. Thanks!
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