I purchased a double whisk from Zulay, and after a while it suddenly stopped working. It would power on and make noise, but it was no longer spinning. I contacted the company, and Jay was incredibl... Voir plus
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Lisez les avis des autres
Several hundred dollar order placed a month and a half ago. Dozens of emails, almost 60 phone calls, false tracking info sent. Was told “hung up in shipping department” 5 weeks ago and that order wa... Voir plus
L'entreprise a répondu
I must say, the reviews are what helped me choose this beautiful product, and they were absolutely accurate. Once I received the set, I immediately hand-washed each utensil and even purchased a ut... Voir plus
We had our first brother from April, 2024. Used nearly everyday and for several cups of coffee. When it quit, we remembered the lifetime warranty. Emailed the company. Jumped through a few hoops and r... Voir plus
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I find your product to be an excellent…
I find your product to be an excellent product and satisfaction is definitely guaranteed!
So helpful when I reached out for help…
So helpful when I reached out for help on a product I purchased from them. Thank you for resolving my problem with no hesitation and not making it difficult for me. Satisfactory
Great customer service
I reached out because of an issue I was having. The response was quick and problem has been resolved. So easy to deal with and communication was great. I will definitely continue to support this company.
Thanks
Leon
They honor their warranty!
My frother worked great for about a month, and then the button started working erratically or not at all. Even with fresh batteries. I sent an email and they were very responsive and sent me a new unit! It's working great!
zero stars
I would go zero stars but you don’t give that option spent $800 on a coffee pot had nothing but problems with it. Your team refused to step up and repair will never buy a product from your company again.
Great customer service!
I lost a part to my coffee maker and the Zulay team helped and shipped me a new piece so quickly! They were great at resolving my issue!
The issue with frothet customer department responding…
The customer department responding amazingly fast to my issue. They took care of my problem immediately-and even went above and beyond to take care of me!! Needless to say, I LOVE this company!-AND their product!!
Highly Recommended
Great products and great company with excellent customer support, highly recommended
I called Zulay Kitchen when my frothier…
I called Zulay Kitchen when my frothier stopped working and they were excellent to work with. They replaced my lifetime warranty unit and shipped immediately. Thanks, great experience!
This family owned business is the best
This family owned business is the best! They are so professional and their products are amazing! I recommend 1000%. Great customer service, quick and easy shipments! One of the best companies I’ve purchased from!
Milk frother with excellent results…
Milk frother with excellent results when making milk foam for delicious lattes.
Lifetime warranty can’t be beat.
Cancelled order without notifying me
Cancelled order without telling me why. Took 4 days to get a response back after emailing to ask what had happened. No communication to ask whether we would like a different colour product. Poor customer service.

Réponse de zulaykitchen.com
My frother stopped working so I…
My frother stopped working so I contacted the company. They were extremely helpful and kind. They quickly replaced the product. I’m extremely happy and will continue to buy their products. Thank you!
Frother replaced under warranty
Frother replaced under warranty,
despite trans-border shipping it did arrive in due course.
Back to making gravy just like before.
Happy Camper.
Zulay is a wonderful company who cares…
Zulay is a wonderful company who cares so much about their customers! We love our "whipper" and use it every day. When we had an issue, they immediately responded and took care of it. Very happy with my experience with Zulay!
Best Customer Service!
We had a slight issue with our frother and reached out to the company. They immediately contacted us and sent us not one but two replacements! We received both frothers and a very sweet hand written note. It's the small things that make a big difference! We will be telling everyone to support this company. They are amazing and the frothers work awesome! Thank you!
Customer service was actively engaged…
Customer service was actively engaged in providing stellar service, no equivocation or quibbling. The company was diligent about recognizing my needs and responding promptly. They replaced a non-working item with not one but two of that item and an additional stand accessory. Far and away best customer service for an excellent product that works as expected.
Zulay Kitchen stands behind their products
After more than six years, my Zulay Kitchen milk frother stopped working. I wrote to the company and asked if it was covered under the lifetime warranty. I was delighted to find out that it was and they cheerfully replaced it. This is a family owned company and they stand behind their products like no other company I’ve ever encountered! I would definitely recommend purchasing from this company because of their work ethic and responsive team.
Great milk frother
I received my milk frother in a timely way, and I love how it works! I also love that this is a family-owned business.
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