zulaykitchen.com Avis 

234
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I purchased a double whisk from Zulay, and after a while it suddenly stopped working. It would power on and make noise, but it was no longer spinning. I contacted the company, and Jay was incredibl... Voir plus

Noté 1 sur 5 étoiles

Several hundred dollar order placed a month and a half ago. Dozens of emails, almost 60 phone calls, false tracking info sent. Was told “hung up in shipping department” 5 weeks ago and that order wa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I must say, the reviews are what helped me choose this beautiful product, and they were absolutely accurate. Once I received the set, I immediately hand-washed each utensil and even purchased a ut... Voir plus

Noté 5 sur 5 étoiles

We had our first brother from April, 2024. Used nearly everyday and for several cups of coffee. When it quit, we remembered the lifetime warranty. Emailed the company. Jumped through a few hoops and r... Voir plus

4,3

Excellent

TrustScore 4.5 sur 5

234 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 16 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(234)

124 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great customer service

I reached out because of an issue I was having. The response was quick and problem has been resolved. So easy to deal with and communication was great. I will definitely continue to support this company.
Thanks
Leon

20 août 2025
Avis spontané
Noté 5 sur 5 étoiles

They honor their warranty!

My frother worked great for about a month, and then the button started working erratically or not at all. Even with fresh batteries. I sent an email and they were very responsive and sent me a new unit! It's working great!

2 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

zero stars

I would go zero stars but you don’t give that option spent $800 on a coffee pot had nothing but problems with it. Your team refused to step up and repair will never buy a product from your company again.

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service!

I lost a part to my coffee maker and the Zulay team helped and shipped me a new piece so quickly! They were great at resolving my issue!

25 août 2025
Avis spontané
Noté 5 sur 5 étoiles

This family owned business is the best

This family owned business is the best! They are so professional and their products are amazing! I recommend 1000%. Great customer service, quick and easy shipments! One of the best companies I’ve purchased from!

26 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Cancelled order without notifying me

Cancelled order without telling me why. Took 4 days to get a response back after emailing to ask what had happened. No communication to ask whether we would like a different colour product. Poor customer service.

23 août 2025
Avis spontané
Logo de zulaykitchen.com

Réponse de zulaykitchen.com

Hi there,

We’re really sorry for the frustration this caused. Your order shouldn’t have been canceled without proper communication, and waiting several days for a reply is not the experience we want for you.

If a certain color or variation becomes unavailable, we should always reach out and offer alternatives — and we apologize that this wasn’t done in your case.

We’d love to make this right for you. Please email us at support@zulay.net and we’ll be happy to assist with a replacement or any other solution you prefer.

Thank you for giving us the chance to fix this.

Noté 5 sur 5 étoiles

My frother stopped working so I…

My frother stopped working so I contacted the company. They were extremely helpful and kind. They quickly replaced the product. I’m extremely happy and will continue to buy their products. Thank you!

11 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Zulay is a wonderful company who cares…

Zulay is a wonderful company who cares so much about their customers! We love our "whipper" and use it every day. When we had an issue, they immediately responded and took care of it. Very happy with my experience with Zulay!

5 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Best Customer Service!

We had a slight issue with our frother and reached out to the company. They immediately contacted us and sent us not one but two replacements! We received both frothers and a very sweet hand written note. It's the small things that make a big difference! We will be telling everyone to support this company. They are amazing and the frothers work awesome! Thank you!

6 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Customer service was actively engaged…

Customer service was actively engaged in providing stellar service, no equivocation or quibbling. The company was diligent about recognizing my needs and responding promptly. They replaced a non-working item with not one but two of that item and an additional stand accessory. Far and away best customer service for an excellent product that works as expected.

4 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Zulay Kitchen stands behind their products

After more than six years, my Zulay Kitchen milk frother stopped working. I wrote to the company and asked if it was covered under the lifetime warranty. I was delighted to find out that it was and they cheerfully replaced it. This is a family owned company and they stand behind their products like no other company I’ve ever encountered! I would definitely recommend purchasing from this company because of their work ethic and responsive team.

7 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great milk frother

I received my milk frother in a timely way, and I love how it works! I also love that this is a family-owned business.

13 août 2025
Avis spontané

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