ZWILLING UK Avis 115

Fantastic customer service.

I bought a set of 5 pots about 2 months ago. After the first use, I had a coloring on the bottom of the pot. told me that this was normal and did not affect the quality of the pots and did not take into account my lifetime gravitation. I got a whole litany of how to use these pots. That's how I used them according to the instructions. Well, that was one sweat. Unfortunately, a week ago it became quite important to discolor the pot on the side. It turned out that this also does not come under warranty and does not affect the quality. It's wrong if after a month and two, these things happen. This is some manufacturing defect of the material from which these pots are made. I own another company and pots that I am already 5 years old and this is not happening. These posts cost a lot. They should be very good, but unfortunately they are not. from pots for high price, expects super quality. I do not recommend!

I don’t write many reviews but I do like to test items throughly before reviewing .
These were purchased together in Nov 24.
I purchased both
2 Long Slot Toaster
Multi temperature Kettle
Both item items look very chic so if you just want nice looking electrical appliances then great.
The Toaster :
1. The steel toaster slot tarnishes .
2. Not consistent in browning levels.
3. Selection buttons ie bagel setting are
Matt black like the main body of the
toaster making them hard to read.
Kettle
Be aware this kettle does NOT have a concealed element resulting in it needing descaling. For an expensive kettle this is a step backwards.
The Stand by switch could do with being slightly clearer. Impossible to see unless clear daylight or lights on….which you don’t want to do if you’re making a night feed .
The temperature choice works well for herbal teas however, I have concerns about only part boiling water from a health perspective especially for the babies bottle selection.
Perhaps Zwilling can confirm/clarify🤔

I recognise I am writing this review having recently come off of the phone to their (friendly) customer services.

In short, I ordered a toaster and received a kettle. Something that when I told the (friendly) customer services line they told me ‘this has been happening a fair bit recently’ and had a little (exasperated) chuckle.

Whilst I have been given instructions on how to report this, Zwilling won’t give me the item I have ordered until they have received the item they sent me (incorrectly) back and they have investigated what happened.

When I challenged this, I was told that their policy is to do this (and put the customer last) as they don’t trust that they will get incorrectly sent goods back. My thoughts are that I have paid for goods I haven’t received and am having to do the running around on the back of an error that I did not make.

Apparently Zwilling products are highly rated but whilst their customer service is friendly, their policies and overall service tarnishes their brand enormously and leaves a very bad taste in my mouth.

Here’s hoping their pull their socks up and sort this out satisfactorily.

I ordered a large quantity of their glass vacuum seal food storage containers - I would advise you steer clear. A whole box of glass items was delivered with no protective packaging at all, each item was in a paper thin carrier bag (reminiscent of what you pack loose fruit and veg in at the supermarket, it would not protect a banana from bruising). Given the weight of the package and lack of padding, one of the items at the bottom was smashed to the point both the whole package and my living room floor was littered with tiny glass fragments. The delivery driver immediately advised me to record when opening the package as he said he could hear something had broken, and I was not surprised when I saw how it had been boxed up. I have asked for a full refund if I return everything, but the company will not assure me that I will be entitled to a full refund if I send back the products irrespective if they end up damaged in transit (which happened in dispatch). They did not provide protective packaging when sending out, I do not have protective packaging at home and I will try my best (more so than they did) to package them well with newspaper but I refuse to be liable if the same thing happens in the return package. Ultimately, it has been an unsafe, frustrating, and tedious experience. Spend your money elsewhere, more hassle than it is worth.

zwilling response below -I haven’t received any refund as stated below, the problem I have, is Zwilling hasn’t give me any reassurance that they are going to look into this matter with the level of importance it requires.
As previously mentioned by your office it’s not a one off .
Has else experienced the handle breaking off their zwilling enfinigy kettle.
If you want to scold anybody in your family ( kids -wife-pets) with 11/2 litres of boiling water,this is the kettles for you, lucky in my case the kettle was being filled up when it decided to snap off, no worries though Zwilling will replace this kettle on with another one, so you can have another go

The touch button on my ZWILLING Enfinigy Pro kettle failed after just one year, and after barely two years, the entire kettle was dead. I contacted customer service, and their response? A useless “we’re unable to assist.” No apology, no solution, nothing. For a product that costs this much, the build quality is pathetic and the support is even worse. Don’t waste your money — my cheap old kettle outlasted this one by years!

We popped into Zwilling at Gunwharf keys looking for some cast iron cookware and cutlery. Shannon and Matthew couldn't have been more helpful in talking to us about the products and we are delighted with our purchases. The cookware and cutlery are high quality and the customer service at this store was excellent.

We will shop there again when looking for a new knife set.

I’ve had a Zwilling Enfinigy 2 toaster for 6 months, the second after a previous unit was replaced under warranty. This one is exhibiting the same problem as the first – with the top plastic part of the toaster cracking, due to what I imagine must be heat stress. Zwilling seem to position their products on the premium side, but the quality & design is very poor – I would avoid and purchase from a more reputable brand.

Fantastic products, really good support and back up from the customer service team. Particularly in my case with after sales support. I will be adding more ZWILLING products to my range.

To return a faulty product I have to make a 45 mile return journey at my expense in for their courier to pick it up. The faulty/returns policy appears extremely toxic and full of loop holes to stop the customer from ever getting a settlement. If the product is found not to be faulty it will be returned at your expense. Not a great start. think I'll be shopping elsewhere as will my friends and family...

I recently bought 2 specialist Japanese cheffing knives from Zwilling. I am so impressed with the whole process. The finishing on the knives is impeccable. They keep their edge for so long, as you would expect with that type of steel. They are light but sturdy and a pleasure to work with. I would definitely recommend. On a side note, the website is very easy to navigate and the order came very quickly. All in all, a very happy experience.

Hi
Purchased a table blender in Sept 22 for £159 and a tin opener in April 23 for £27.
The plastic lid on the blender broke and I now have to wedge the broken piece into the interlock mechanism for the motor to turn on. The tin opener was fine for a while, but now opens nothing and I have gone back to a cheap supermarket opener. Very disappointed with both these products, as I thought I was buying better quality products. Will never buy from them again, despite being happy with their pan set. This planned obsolescence and "designed to fail" attitude is what I hate in modern products. Why are my UK made HiFi components still working fine after 34 years...and these simple products are broken after 12 months? Says it all about the values a lot of companies adhere to these days. The company founders must be turning in their graves...but I guess EBITDA is all that matters these days.
Logged all this on a call and have a case number since 14th Dec 24, but no one has got back to me. My critical reviews posted to the Zwilling.co.uk site have not appeared.
Note to Zwilling management. Respect your design engineers. I can't imagine they like being asked to produce poor designs like this. Treat them like professionals....you will still shift loads of product (albeit at a smaller margin) and you would have more return customers. If you don't, your company will develop a reputation like my employer has and your customers will drift away, resulting in you going bust a lot quicker than you think you might. Reputation makes or kills businesses very, very quickly these days. My generation are sick of this sort of thing and no one else has any money to buy your products.

An excellent company with many innovative items. The Zwilling storage system is fabulous keeps food fresher and longer fridge life.

Ordered Demeyere Pan from this company, the best pan I ever owned such a good quality, and service and delivery was super fast

Ordered three Staub pots with artichoke pattern; advertising showing those as multi coloured and lovely. Arrived three plain single colour blobs… awful. The customer services offered no apologies or resolution, and just said that they are fine because within quality tolerance.
Terrible attitude, still working on the return and will NEVER buy from this store again.
Funny enough, they have to offer return both based on statutory rights and because I am within two weeks of goods sold remotely… the pushback is a surprise and I wonder if they hope that customers are too naive to be aware of regulation… so bad!

We were fairly happy with our knives which we purchased just under a year ago, then the smaller knife broke at the handle which you don’t expect with expensive knives. I am waiting for customer service to reply to my email as clearly that should not have happened!
3/12
Zwilling got back to me and said they no longer make those knife set (which we bought just under a year ago) so will replace the broken knife but with one that doesn’t match! So in truth I don’t feel as though this was a good purchase as the knives were fine to use, but clearly more fragile than they should be and were not cheap. Now I have a set that doesn’t match, you would have thought Zwilling could have done better than that!
Update 7/12
Having been told about the replacement on 3/12, I am still waiting for confirmation it has actually been dispatched!
UPDATE 11/12
How long does it take to put a knife (unmatching) in a box and send it. Still not even a confirmation of dispatch, I am beginning to feel much less confident about this company and its products and customer,r service.
UPDATE 12/12
Knife arrived, doesn’t match the set at all, I won’t be buying from them again

Friendly and helpful service by Salwa Boussi the Store Manager at the Wembley store. She went the extra mile to identify what I needed and explained quickly and clearly what I needed to do to arranged for an on-line purchase - all arranged late in the day before she went home

What a joy to receive exemplary customer service. Popped in to Freeport to buy a whetstone to sharpen my knives. Served by a young lad who was so knowledgeable and enthusiastic, it's a rarity these days. Zwilling have obviously spent money on training their staff properly which so many companies don't do these days. A great experience.

It is very convenient to buy zwilling knives here!