101domain Avis 746

I have great experience about inquiry for domain registration.

In a way SCAM company. Numerous extensions way more expensive for renewal compared to what they should be. Have paid 5x time the cost compared to official numbers they should be charging.

We missed a renewal for one domain that we didn't receive notificiation from them. I paid for renewal but it never came back. Got in touch with support and they asked for extra charge 150$ for 'grace period'. Unbelievable. Are we in 2008.? + on their invoice I had to pay 16$ for the domain again, even though I had paid already for it.

Don't put your money into this company, nowadays compared to other services, I would call this scam - holding domain owner as a hostage.

Their claims about 'industry standarts are false' and I had never this issue with other .EU domains with other providers. And just to confirm:
On first step they will allow you to renew domain for the old renewal price. After some time it won't be renewed and when you get in touch - suddenly you have to pay 150$ for renewal and extra another year. So instead of ~16$ for renewal I paid ~182$.

And don't even get me started on their .GE domains that increase price in renewal each year. Last time I paid over 100$ just for renewal while other companies do list this for way cheaper.

Each time their answer will be - it's not us, it's the registrant that we have to pay.

"restoration fee acts as an insurance policy to guarantee you maintain control" - so how other can give grace period for free? While some can do it longer, other will list 5 days without fees. I was below 5 days.. Joke of a company to just get extra fees. Keep away. Only had poor support responses whenever I had to get in touch with them.

And regards their response to the emails - we're using Google Workspace and there are no emails from them in inbox or spam. But suddenly when there's an invoice for me to pay for 150$+ it gets in my email with no problems.. What a coincidence! :)

Taking my money somewhere else and would suggest doing that for others. 2-3 years back they didn't have such a policy fee or I was just lucky.

Their terms also don't cover .EU domains about fees, unless you know it's ccTLD and even then it's not listed there. So I was charged as gTLDs domain "After the 40-day grace period, there is a 30-day Redemption Period in which you can renew your domain name for an additional $150 USD."

Loved Isabel S, support agent service. Quick and efficient. Would recommend 101 domain!

I am thus far unhappy. I inherited a domain and want to transfer it to the registrar where I have all the rest of my domains. I cannot get an auth code, because the transfer lock is enabled. No problem. In my control panel I disable the transfer lock. But now I have to wait. I waited at least 24 hours (I think it was 48, though) and I went back -- still locked. So I started the process again. I understand such changes are not immediate, but why does this take so long? Are you holding my domain hostage? I know it's painful to lose a customer, but this is the kind of stuff I expected from Network Solutions at the dawn of the internet, not from any modern, legitimate registrar. The domain is a dot IO, so maybe that's part of the issue? I dunno, maybe it's the dot IO, so I'm giving 101domain the benefit of the doubt and awarding 3 stars instead of 1. If this resolves with a good explanation and it's proven to be user error or dot IO weirdness, I'm happy to upgrade my review.

Isabel was very efficient and helpful! Got everything resolved and learned some things in just a few quick minutes.

Anthony was great. Helped and fixed my issue in 5 minutes

Brian was phenomenal! Great support from them, always on top of everything,

Marcelo was very attentive and helpful throughout the time we were working on my issue.

Very smart and very clear to understand! thank you Marcelo!

Isabel S provide me a great support for my issue. Every question I had I was getting the right explanation.

Just great support and quick 5min max I finished and got answer for what I needed.

My ratio for Isabel S 100 / 10

i can't express my gratitude enough to wards Cheney he helped me a lot until every think is solved.

thanks 101domain team support specially Cheney

I don't know who can recommend this company, I have been in business since 1998 and I have never seen such careless, a ticket has been opened for days now without even a simple reply.

Fast and efficient approach to resolve my issue with the domain DNS and SSL certificate. Very helpful indeed!

Thanks Cheney!

Marcelo A was the support rep and he tried his best to solve my problem.

Thanks a lot, Brian. You are working really good. Brian answered quickly and as informatively as possible!

I received a quick, detailed and great support during my renewal process from agent: Rebecca D

Recently I decided to search for a domain. I stumbled upon a registrar I had never heard of. I decided to place my order and got an error. I called and spoke with Brian and after a few minutes I realized due to this being a new service there were issues. While I decided I would just try later, Brian went above and beyond trying to find a solution to my issue. I will say it has been a long time since I have experienced service like this. He even went as far as calling me back after my phone died. He followed up and made sure everything was correct. When I hung up with Brian, first I thought to myself, I hope I get as lucky with my company to get as great a person as Brian, but second, I thought to myself, WOW that is how a customer should be treated. Thanks Brian, I appreciate it. Personally, I had almost given up on customer service anywhere. Great to speak with someone in the USA and a live person at that, and get such great attention, he would not let me go until he had everything in order, simply amazing. Thanks again and if Brian's boss is reading this, He is surely a keeper, I cannot stress this enough! Thank you!