Home Buyers Warranty Avis 

I just read a review on here about a woman in VA who was without AC for 14 days in the heat, and it pissed me off even more what we've been dealing with. I'm in Virginia, and we're about to experience a heatwave. This company has made it clear that they do not care about you, but only about themselves and what works for them. I have been without AC for over two weeks, and they have shown little to no concern about having our AC fixed. First, they ordered a part that couldn't be used. Then, they said they would have to place a new order. However, it has been over 24 hours, and no order has been placed yet. How long does it take to place an order? My husband has called multiple times, and their response is, "We will try to put it in by this afternoon." Again, how long does it take? These people know we're about to be hit with a heat wave. So, if you want a company that truly is there for you, don't go with this company. It's disgusting the way we've been treated for almost two weeks now, with no end in sight yet. We have purchased portable AC units for our home and dehumidifiers, and we probably would have been better off paying for the AC ourselves, since these people don't seem to care. I should have learned a lesson when our oven broke, and it took a couple of months to repair. Do not trust them.

Upgraded my warranty coverage to Luxury package. Spoke with customer service rep who said that would be the package I needed to have coverage for everything. I even mentioned big items like HVAC replacement etc. and he said it would be covered. fast forward to now and the HVAC needs to be replaced. They say they have no record of the conversation and even though the HVAC needs to be replaced they will not cover the air handler replacement. The HVAC and air handler are now 30 years old and need to be brought to code. 2-10 has tried to repair it for 5 years so they would not have to replace it. Terrible that they will not stand by the word of their customer service.

They refused to cover our heat pump and mini splits, despite the basic warranty coverage reading:

”BASE COVERAGE: Centrally ducted refrigeration systems, (includes heat pump), Evaporative cooler, Built-in electric wall units, Multiple units, Thermostats.”

We had also paid for extra HVAC coverage, paying around $1200 a year. Our house and system are only a few years old.

As a ”gesture of goodwill” they sent us a check got around $500 for our ”uncovered system” that received an estimate of about $4000 to fully repair.

It took several phone calls and suggested bandaid fixes to what has been a multi year problem before it was finally escalated and determined to be ”not covered”. It seems pretty clear that they’ll try to weasel out of claims as much as they can.

Just cancelled them today!!! Absolutely useless company!! AC (compressor) died on a saturday and got an emergency visit on sunday morning which was great. But the good part ends there, the first tech wanted me to do his legwork and pay ahead for the warranty items which is a flat NO! The next wave of technicians would not deal with a manufacture warranty, the last wouldn't deal with a Trane system. It had already been 14 days without AC.

So I had to go out of network which cost me 3600 dollars they would only comp me 360. Their excuse was we could have found a technician that didn't mind dealing with a manufacture warranty.

Mind you here in Northern Va its been 93 degrees in my house this entire time. Had to buy window units to get by, but you wanted me to wait additional time to you can keep contacting technicians until you find one that works. So told them to keep the 360 and I cancelled them. Would give the entire company negative stars if I could.

I called because typing hurts my hands, (a friend is doing this). Before I could register a service call they offered me a $150 rebate for a new refrigerator. Now a service call is $100 and if they cannot fix it they replace it. So clearly this is a SCAM. I have paid for 2 years with very few service requests and they try to RIP ME OFF!!

BUYER BEWARE

When we bought our house it came with a 2-10 Home Buyers warranty. I had to file a claim regarding our HVAC within the first year. The response time is horrible and the problem was temporarily fixed. I had to call out a different company because shorty after the problem was “fixed”, the AC quit working on the weekend. The second claim was for a roof leak that was never resolved by 2-10, lucky for me my realtor helped me out. Four years and nearly $4000 dollars in premiums later, my garage door started acting up, only working intermittently. Then without any explanation but a really severe cold front moving through our area, all my remotes and outside keypad quit working. I thought the problem was solved after I reset the garage door opener by following the manufacturer’s instructions (on a day that was warmer). When the temperature dropped again everything quit working. I submitted a claim, but when the technician showed up two days later at 1pm and the temperature had risen to around 58 degrees, everything started working. He collected his $105 (because there is a 5 fee for a card) and told me there was nothing he could do because the problem could not be replicated. Two other houses in our neighborhood build in the same time frame all with the same overhead garage door opener, failed during extreme temperatures. One of my neighbors even came over to explain that his garage door did the same thing. The technician blamed it on a storm then switched up and asked about fluorescent light saying that could be a problem. The technician said he would submit it and I would have to wait on a decision wether or not the problem would be fixed. I called customer service and said she would escalate the issue but it would be at least 2 days before I would even get a call back. This coverage is absolutely useless. The contractors that show up are not in company vehicles, no identification, and they want a check or cash. Yes, shame on me for keeping the coverage for so long, but this company doesn’t care about fixing anything, but they will email you to death to renew their service. I have filed a complaint with the Better Business Bureau.

I purchased two contracts from 2-10 Home Buyers Warranty. The first issue with my double oven made me realize how shady this company is. After the contractor informed me that the part was not available from GE and the oven needed to be replaced. I received email from them with two offers 1- to order pre-owned part from Ebay or cash toward the repair for $189.00. I called them and was on hold on the phone for an hour. I asked the questions Can you please show me where the used part is mentioned in the contract? The answer was that it does not mention a new part in the contract as well. Be aware of how they are using their words and contracts.

STOP STOP STOP I GOT INSURANCE WITH THEM I SPENT $3900.00 FOR THREE HOUSES BUT WHEN I HAD NEEDED TECNICIAN THEY NEVER SENT ANY ONLY PROMIS AND PROMISE SO I REPORTED THEM TO THE INSURANCE BOARD THEY DID NOT DO ANY THING EITHER.I LOST ALL MY MONEY PLUS I HAD TO PAY FROM MY POCKET TO FIX THE PROBLEMS SO PLEASE DO NOT LOOSE YOUR HARD EARNED MONEYI HAD POSTED LAST YEAR NAD ALOT OF PEOPLE CONTACTED FOR THE SAME ISSUE. SO PLEASE DO NOT LOOK AT THEIR SWEAT DEALS THEY GOT STARS FOR THE CHEAP PRICE NOT FOR THE ACTUAL WORK FOR ACTUAL WORK THEY HAVE NO STARS.PEOPLE HAD LOST SO MUCH MONEY. I STILL HAVE INSURANCE WITH THEM THEY ARE NOT CANCELING MY POLICY AND HOLDING MY MONEY TOO. I HAD TOTALY FOR GOTTEN ALL OF THE SUDDEN I RECEIVED THEIR ADVERTIZE ON MY PHONE THEN I REMEBERED THAT HOW THEY MADE ME CRY LAST YEAR THEN I STARTED POSTING ABOUT THIS COMPANEY

If you have a problem that requires a part, they have to order it. It takes 5 business days for them to put the order in then add shipping and time for your installer to install it. Just a miserable service all around.

Terrible customer service. 2-10.com has no customer support email address, so the only support you can reach is via phone. Hold time often exceeds an hour.

I had a problem with their support portal not creating a service request properly and spent an hour waiting to talk to someone, who could only agree that the site was not working for them either. I was told the issue would be escalated. Didn't hear back for a couple of days. I then went through the process again. It was a miserable groundhog day experience of a non-functioning website and incompetent support.

After another day, the site started working for me - finally.

A warranty is worthless if you can't use it. I guess they count on this fact.

This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.

I have had 2-10 home warranty for two years and filing a claim is a nightmare. One and a half hour phone call holds just to get through. Impossible if you have a question and they transfer you for another hour and a half hold.

One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.

So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.