Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
L'entreprise a répondu
Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions. One comment that has nothing to do with Ja... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
730 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Americas Preferred Home Warranty
Hello Vanity,
Thank you for your feedback! We’re so glad to hear your experience was helpful, informative, and pleasant. That’s exactly what we strive to provide.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Katheryn,
We appreciate you taking the time to share this! It’s wonderful to know Maria helped create a great experience for you.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Jackie was very pleasant to speak with
Jackie was very pleasant to speak with. She is very well informed and answered all of my questions. Very courteous and professional. Thank you so much.
23 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Richard,
Thank you for sharing your experience! We’re so glad to hear Jackie made your interaction pleasant and informative. It’s great to know all your questions were answered with courtesy and professionalism.
Your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can take to stay cool at home, and maybe even lower your electric bill (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Talking with a real person versus a…
Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real time. Thank you Maria!
23 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Eric & Samantha,
Thank you for sharing this! We’re so glad you had a more personal and helpful experience speaking with Maria. Being able to ask questions in real time and get clear answers can make all the difference, and we’re happy that came through for you.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Thelma and Rodolfo,
Thanks for your kind words! We’re happy to know Maria provided you with excellent service and helped create a great overall experience.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Mike,
Thank you for your feedback! We’re so glad to hear Maria made your experience efficient, friendly, and easy to navigate. That kind of smooth and positive interaction is exactly what we aim for.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Was polite and friendly
Was polite and friendly, made sure I was understanding what was being discussed.
23 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Kevin,
Thank you for highlighting your experience with Britney. We’re pleased to know her polite and attentive approach helped ensure everything was clearly understood.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Jacquelyn Evans
23 avril 2026
Réponse : Americas Preferred Home Warranty
Hello David,
Thank you so much for the wonderful 5-star review! We’re thrilled to see that your Concierge Jackie provided the level of service we strive for every day.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Deborah Papakonstatinou
Deborah, my concierge, was knowledgeable, patient and very cordial as she explained the warranty coverage.
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Dawn,
It’s great to know you felt well-supported throughout your experience, with Debie taking the time to explain your warranty coverage in a patient and approachable way.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Maria was vey helpful and…
Maria was vey helpful and knowledgeable. She explained everything that I needed to know to know. Very friendly and I will be glad to speak to her if I have any questions. Thank you
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Patsy,
Thank you for sharing your experience! We’re so glad you felt well-informed and supported throughout your conversation. It’s great to hear everything was clearly explained and that you felt comfortable reaching out with any future questions.
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Kody,
We appreciate you taking the time to share your experience! It’s great to know Jackie made things easy to understand while providing such a kind interaction.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Britny was great
Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home warranty as well as clarified questions I had. Every person dealing with customers needs to take something from her book - thanks again!
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jesse,
Thank you so much for your thoughtful review. We’re thrilled to hear that the service Britney provided was positive, attentive, and helpful throughout your experience. Delivering a high level of care and support is what we strive for, and we appreciate you taking the time to share your feedback.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Kristin,
Thank you for your feedback! We’re glad to hear Jackie provided a helpful introduction to your home warranty and made the process clear.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Excellent Service
Debbie provided excellent customer service. Her attention to detail and accurate descriptions were both helpful and informative.
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Ethan,
We appreciate you taking the time to share your experience! It’s great to know Debie’s accuracy and attention to detail helped provide the excellent service you deserved.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Kenya,
Thank you for sharing your experience! We’re so glad your interaction felt personable and left a great impression.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
She was super helpful and informative
She was super helpful and informative! Awesome that she was able to call back a t a convenient time!
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Nathan,
Thanks so much for sharing your experience! We’re glad Britney was able to connect with you at a time that worked well and provide helpful, informative support.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Debie was wonderful
Debie was wonderful! Very informative and responsive. Definitely recommend!
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Christina and Jacob,
Thank you so much for your kind words and recommendation! We’re thrilled to hear Debie was informative, responsive, and provided such a wonderful experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Nathaniel,
We appreciate you sharing your experience! It’s great to know Debie was both quick to assist and welcoming throughout the process.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Susan,
We appreciate you sharing your experience! It’s great to know Debie was both quick to assist and welcoming throughout the process. We value your feedback.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Sydney,
Thank you for your feedback! We’re so glad Maria made everything easy to understand.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
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