Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Jackie was very friendly
Jackie was very friendly, knowledgeable and helpful with regards to my new policy!
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Susan,
Thank you for your feedback! We’re so glad to hear Jackie made your experience a positive one by being friendly, knowledgeable, and helpful as you set up your new policy.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Debie is the best
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jessica,
Thanks for your review! We’re happy to hear Debie provided such an excellent experience.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was great!
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Conner and Sarah,
Thank you for your feedback! We’re so glad to hear you had a great experience with Sherry.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Agent was very knowlegable.
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Brian and Linda,
Thank you for your feedback! We’re so glad to hear Debie’s knowledge made a positive impact on your experience.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Jackie
Jackie, is very pleasant to work with.
I look forward to working with her now abd into the future.
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Kay,
We really appreciate you sharing this! It’s wonderful to know Jackie made such a positive impression and that you feel confident moving forward together. We look forward to supporting you along the way!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Sherry Elkins was very friendly
Sherry Elkins was very friendly, thorough, and helpful! Lots of information to consume, but she made me feel like I could contact her with any questions at any point and that she'd be there to support me. Thanks Sherry!
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Candice,
Thanks for your kind words! We’re glad Sherry provided a friendly, thorough experience and made sure you felt supported every step of the way. Don’t hesitate to reach out anytime. We’re always here to help!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Friendly and informative
Friendly and informative will to provide suggestions and tips for new homeowners.
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jon,
Thank you for sharing your experience! We’re so glad to hear Debie made you feel welcomed and supported. It’s great that her suggestions and tips helped you as a new homeowner—wishing you all the best in your new home!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Maria was very thorough in giving…
Maria was very thorough in giving information as well as instructions on my coverage. She made everything seem simple- just what I needed. Thanks Maria
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Linda,
Thanks so much for sharing! We’re happy to hear Maria made everything easy to understand and gave you the clarity you needed on your coverage. That’s what a great experience is all about!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Brittany is amazing.
Brittany was very polite, kind and caring to our needs. She explained in detail how the company works and she answered all of our questions. Thank you so much.
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Shauntel,
Thank you so much for your kind words! We’re thrilled to hear Britney provided such a caring and attentive experience, taking the time to explain everything clearly and answer all your questions. We’re so glad you felt well taken care of!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Jackie was a pleasure to work with
Jackie was a pleasure to work with, very helpful and kind!
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Holly,
Thanks so much for sharing! We’re happy to hear Jackie was a pleasure to work with and made your experience smooth and enjoyable. That’s what we love to hear!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Maria was wonderful
Maria was wonderful. Very helpful, able to answer questions, and warm and friendly.
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Avery,
Thank you for your kind feedback! We’re so glad to hear Maria made your experience a positive one by being helpful, knowledgeable, and welcoming. That’s exactly the level of care we aim to provide.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Maria was very friendly and outstanding!!!
Maria was very friendly, thorough and encouraging. She made sure to explain everything and asked me multiple times if I had questions. She was exceptional!
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Barbara,
Thank you so much for your thoughtful feedback! We’re thrilled to hear Maria made you feel comfortable, supported, and well-informed throughout your experience. Taking the time to be thorough and ensure all your questions are answered is exactly what we strive for.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Jasmine,
Thank you for your feedback! We’re thrilled to hear Maria provided such pleasant and helpful service. Your kind words mean a lot to us!
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Jamil,
Thank you for your feedback! We’re so glad to hear Sherry made your experience great. We truly appreciate you taking the time to share!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Jose,
Thank you for your kind words! We’re so glad Maria made your experience enjoyable and was able to explain everything clearly.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Paul,
Thank you for your feedback! We’re so glad to hear Sherry was helpful and made your experience a great one. We truly appreciate you taking the time to share!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Jackie was very helpful and…
Jackie was very helpful and informative. Answered questions directly and didn't offer anything not needed.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Dallas,
Thank you for your feedback! We’re so glad to hear Jackie provided clear, helpful information and answered your questions directly. Creating a straightforward and pressure-free experience is exactly what we aim for!
Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
It’s so nice to have a one on one with…
It’s so nice to have a one on one with an actual person!! Kudos to your company!!
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Diane,
We really appreciate your feedback! It’s wonderful to hear that speaking directly with someone made your experience more enjoyable and personal. That human connection is something we value greatly. Thank you for recognizing it!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Tanareal,
Thank you for your feedback! We’re so glad to hear Sherry made such a great impression and provided you with an amazing experience. We appreciate you taking the time to share!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
It was awesome
It was awesome, felt like I was talking to someone I've known for years. Very welcoming. Very clear and straight to the point. Everything was reasonable and not over the edge. Yes!!! Looking forward for the years to come. Thank you Sherry.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Christie and Dwight,
Thank you for sharing such a wonderful experience! We’re so glad Sherry made you feel comfortable right from the start and communicated everything clearly and honestly. Building that kind of trust and connection is so important, and we’re thrilled to hear you’re looking forward to the years ahead with us!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
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