Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Maria is the best
Maria is amazing! Super positive and knowledgeable. She made my day. She made me feel so comfortable with being able to reach out if I ever have any questions or concerns. Recommend 100%
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Sylvia,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that Maria made such a positive impact on your day. Creating a comfortable, supportive experience where you feel confident reaching out anytime is exactly what we strive for, and it’s wonderful to know she delivered that for you.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hola, David y Dora:
¡Gracias por sus comentarios! Nos alegra mucho saber que María les brindó una experiencia excelente. ¡Agradecemos sinceramente que se hayan tomado el tiempo para compartirlo!
¿Buscan más formas de ayudar a mantener los sistemas y electrodomésticos de su hogar? ¡Echen un vistazo a nuestro blog! Está repleto de artículos útiles con consejos y trucos para ayudar a que su hogar funcione a la perfección (https://www.aphw.com/blog/).
Atentamente,
Equipo de Atención al Cliente
Sherry was very informative and very…
Sherry was very informative and very helpful I appreciate her for all of knowledge she shared
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Paulette,
Thank you for your kind words! We’re so glad to hear that Sherry was able to provide you with helpful and informative support. It’s great to know her knowledge made a positive difference in your experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Valarie was wonderful to speak with and…
Valarie was wonderful to speak with and gave me plenty of useful information regarding the home warranty for my future home. She was very informative while also being personable and I loved that.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Reese,
Thank you for sharing your experience! We’re so glad Valarie made your conversation both informative and enjoyable. It’s great to hear she provided useful details about your home warranty while also keeping things personable. Exactly the kind of support we aim to provide. Wishing you all the best with your future home!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Warm introduction to the company
Jackie was great. The sellers purchased the warranty so I wasn’t clear about the coverage or how it works. She was informative.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello DB,
We really appreciate your thoughtful feedback! It’s great to hear that Jackie provided a warm introduction and helped explain how your coverage works. We know warranty details can sometimes feel unclear, especially when they’re arranged by the sellers, so it means a lot that she was able to make things more understandable for you.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry was insightful
Sherry was insightful, and very knowledgeable. Made this a very smooth process.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jack,
Thank you for sharing your experience! We’re so glad to hear everything went smoothly and that Sherry provided such insightful and knowledgeable support.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Alexis and Keenan,
Thank you for sharing your experience! We’re so glad you enjoyed speaking with Maria and that the interaction felt personal and positive.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Jordain,
We really appreciate your feedback! It’s wonderful to know your experience with Jackie was kind, friendly, and enjoyable. That’s exactly what we strive for.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Vincent,
Thank you for sharing your experience! We’re glad to hear everything was handled efficiently and that you had a productive interaction with Maria.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Brittany was very thorough and…
Brittany was very thorough and explained everything, was helpful and nice. She had great energy and was very respectful.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Kristal,
Thank you for sharing your experience! We’re so glad to hear Britney was thorough and made everything easy to understand. It’s great to know you felt supported and had such a positive interaction.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Cecilia and Dennis,
Thank you for sharing your experience! We’re glad to hear the call was clear and easy to follow—it’s important to us that everything makes sense.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Brian and Michelle,
We really appreciate your feedback! It’s great to know your experience was both welcoming and informative. That’s exactly what we strive for.
Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Thank you Jackie
Thank you Jackie, you where great to break down all the information for me.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Brian,
We appreciate your kind feedback! It’s great to know your experience was clear and informative. Making sure everything is broken down in a way that makes sense is always our goal.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Ron,
Thank you for your feedback! We’re so glad to hear you had a great experience and that Jackie made a positive impression.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
New Policy Set Up-Brittany
New Policy set up was very easy. Brittany explained the details of the policy thoroughly and was very professional.
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Adam,
Thank you for the kind words! We’re glad Britney could make your policy setup smooth and provide clear, professional guidance.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Her customer service was excellent and…
Her customer service was excellent and well knowledgeable
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Barbara,
Thank you for the great review! We’re happy to hear Maria’s expertise and customer care made a positive impression.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Jesus,
Thank you for your feedback! We’re glad to hear Maria communicated everything clearly while going over your warranty.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Great Customer Service
Brittany was very sweet and took the time to explain my policy to me. Great customer service, I feel comfortable knowing they offer extra protection for my home in case of need for warranty
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jessica,
Thank you for the great review! We’re so glad Britney was able to provide such sweet, attentive service and help you better understand your policy. It means a lot to know you feel confident and protected!
Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Jackie being friendly and helpful.
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Brandon,
Thank you for your kind feedback! We’re so glad Jackie was able to provide a friendly and helpful experience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Jackie was very nice!
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Louis and Casey,
Thank you for sharing! We’re happy to hear Jackie made a positive impression.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
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