Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse : Americas Preferred Home Warranty
Hello Jake,
Thank you for your kind words! We’re so glad Jackie made you feel welcome. Creating a warm, personable experience is exactly what we strive for. We appreciate you taking the time to share this!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Royce and Melissa,
Thank you for your kind feedback! We love hearing that your experience with Maria was clear, informative, and helpful from start to finish.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Jackie was helpful
Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions.
One comment that has nothing to do with Jackie but rather with your packages. We are disappointed to see a cap of $2250 on your hvac. I am a realtor in another state and in our area, plans cover up to $5000 coverage.
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello C & D,
We appreciate you sharing your experience with us! It’s great to know Jackie provided helpful, timely, and pleasant service throughout your interaction. We also understand your concerns regarding the HVAC coverage cap and truly value your perspective, especially given your experience in the industry. Your feedback will be shared with our team as we work to enhance our offerings.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Maria was very knowledgeable
Maria was very knowledgeable, and courteous. She explained everything covered and all information. It was truly a pleasure speaking with her.
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Manny,
Thank you for your kind feedback! We love hearing that your experience with Maria was informative, courteous, and enjoyable from start to finish.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Me encantó hablar con Maria una joven…
Me encantó hablar con Maria una joven con mucha vibra positiva segura de la información que le da al cliente quedé muy A gusto con su llamada muchas felicidades maria quisiera tener mas Estrellas para mandates todas 🤣🤣😂Dios te bendiga 🙏🙏
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hola, Elizabeth:
¡Agradecemos sinceramente que hayas compartido tu experiencia! Nos alegra muchísimo saber que la confianza, la actitud positiva y los conocimientos de María te hicieron sentir completamente a gusto.
Ahora que se acercan los días más cálidos, es una excelente idea adelantarse y comenzar con el mantenimiento de tu aire acondicionado. Echa un vistazo a este artículo de nuestro blog para obtener más información (https://bit.ly/4pVbYey).
Atentamente,
Equipo de Atención al Cliente
Jackie was awesome!!
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Danny,
Thank you for your feedback! We love hearing that your experience with Jackie was such a positive one.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry was very good to work with and…
Sherry was very good to work with and very helpful!
2 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Collin,
We truly appreciate you taking the time to share your experience with Sherry. It’s great to know you felt supported and well taken care of throughout!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Su personal son super profesionales…
Su personal son super profesionales bien atentos muchas gracias
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hola, José:
¡Muchas gracias por tus amables palabras! Nos alegra enormemente saber que María te brindó un servicio tan profesional y atento.
Tu garantía incluye cobertura para una amplia variedad de elementos en toda la vivienda y en el garaje adjunto. Consulta el siguiente enlace para obtener más información sobre lo que está cubierto (https://bit.ly/2WwrHqZ).
Atentamente,
Equipo de Atención al Cliente
Réponse : Americas Preferred Home Warranty
Hello Jason,
We really appreciate your feedback! It’s great to know you had an A1 experience, and we’re glad we could assist you.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Brittany was incredibly helpful
Brittany was incredibly helpful, efficient in her delivery of information and provided time and space for me to ask questions. She did a beautiful, awesome and perfect job!
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Whitney,
Thank you so much for sharing your experience! We’re thrilled to hear that Britney was not only efficient and informative, but also created a comfortable space for you to ask questions. Feeling supported and heard throughout the process makes all the difference, and we’re so glad that came through.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Michael,
Thank you for sharing your experience! We’re so glad to hear that Sherry took the time to thoroughly explain the warranty and made everything clear for you. That kind of clarity can make all the difference!
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Valarie gave great detailed information…
Valarie gave great detailed information in a timely manner and was very informative about the Policy. Great customer Service
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Stephen,
Thanks so much for your feedback! We’re happy to hear that your experience was both informative and smooth, and that you received the level of customer service you deserve. Making sure everything is clearly explained and easy to understand is always our goal.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
My experience was great with Valerie as…
My experience was great with Valerie as she was very knowledgeable and very professional. I am pleased with the warranty at this point and feel as if it will be very easy to use when needed.
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello David,
Thank you for sharing your experience! We’re so glad to hear that Valarie’s knowledge and professionalism helped make everything clear and comfortable for you. It’s great to know you’re feeling confident about your warranty and how easy it will be to use when the time comes. That kind of peace of mind really matters.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
My customer service
My customer service
Sherry was very concise and explained the warranty information thoroughly. She was pleasant and friendly through out the call and answered all my questions.
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello David,
Thank you for sharing your experience! We’re so glad Sherry provided clear, thorough information and made the conversation pleasant and easy while answering all your questions.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Everything was explained.
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Walter,
Thank you for your feedback! We’re so glad Debie was able to clearly explain everything and make the process easy to understand.
Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Happy thorough agent
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Ben,
Thank you for your feedback! We’re so glad to hear Sherry provided such thorough and positive concierge support.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Maria was awesome
Maria was awesome, with a great attitude, friendly and helpful! She did a great job explaining and with customer service.
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Lily,
Thank you for sharing your experience! We’re so glad Maria’s friendly attitude and clear explanations made everything feel easy and positive for you.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Succinct, Helpful
Mrs. Maria was very succinct and helpful. I appreciated her quick and clear guidance on the home warranty that I had available to me.
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Justin,
Thank you for your kind feedback! We’re so glad to hear Maria provided quick and clear guidance and made everything easy to understand. It’s great to know you felt confident in your home warranty coverage. We truly appreciate you sharing your experience!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Excellent Experience
Maria was knowledgeable, friendly, and provided an excellent experience with getting my warranty activated.
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Matthew,
Thank you for sharing your experience! We’re so glad to hear Maria made the process of getting your warranty activated feel smooth and easy. It’s great to know you felt supported and confident every step of the way. We truly appreciate your feedback!
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Amazing Customer Service
The initial person I spoke with didn’t speak english as their first language and there was a language barrier so I was told that part of my claim wouldn’t be covered. When I called back to get my invoice uploaded I was advised that the entire service would be covered minus my deductible. The second representative I spoke with was extremely friendly and professional and she went above and beyond!
28 mars 2026
Réponse : Americas Preferred Home Warranty
Hello John,
Thank you for sharing your experience with us! We’re glad you reached back out and that your questions were clarified. It’s great to hear your follow-up interaction was friendly, professional, and helpful in getting everything sorted out. We appreciate your patience and are happy we could provide a more positive experience.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
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