Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Your customer service person Maria was…
Your customer service person Maria was very cheerful and competent.
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Astrid,
Thank you for sharing your experience! We’re thrilled to hear that Maria was both cheerful and competent. Providing friendly and knowledgeable service is exactly what we strive for, and we’re glad it showed.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Debbie followed up the next day after I…
Debbie followed up the next day after I signed up last night. I was very impressed with the explanation of benefits with the plan as well as friendliness of Debbie!
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Steve,
Thank you for sharing your experience! We’re so glad to hear that Debie’s follow-up and friendly approach made such a positive impression. Providing clear explanations and staying connected after sign-up are both so important, and we’re happy you felt well taken care of.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Kumar,
Thank you for your review! We’re happy to hear Debie was helpful and provided great customer service. We appreciate you taking the time to share!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Sherry was awesome!
Sherry was awesome explained everything well, and was pleasure to talk with...
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello William,
Thank you for your kind words! We’re so glad to hear that Sherry provided such a great experience by clearly explaining everything and making the conversation enjoyable. That’s exactly the kind of service we strive to deliver!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
I just talked to Sherry for a new home…
I just talked to Sherry for a new home warranty.
She is knowledgeable in explaining the details of what is covered and what is not.
25 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Constance,
Thank you for sharing your experience! We’re so glad to hear that Sherry was knowledgeable and took the time to clearly explain what is covered and what isn’t in your home warranty. Making sure everything is easy to understand is very important to us.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Thanks Maria!
Maria was incredibly kind and informative during our introduction call where she went over my home warranty
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Kaitlyn,
Thank you for sharing your experience! We’re so glad to hear that Maria made such a positive impression during your introduction call. Her kindness and thorough explanation of your home warranty are exactly what we aim to provide.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Debbie was very helpful and explained…
Debbie was very helpful and explained everything well.
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Argue Revocable Living Trust,
Thank you for your kind feedback! We’re so glad to hear that Debie was helpful and took the time to explain everything clearly. Providing a smooth and informative experience is always our goal.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Valerie was very helpful and thorough…
Valerie was very helpful and thorough with the explanation of benefits that come with the plan
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Robert,
Thank you for sharing your experience! We’re so glad to hear that Valarie was helpful and took the time to thoroughly explain the benefits of your plan. Making sure everything is clear and easy to understand is so important, and we’re happy that came through.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Great experience
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jakob,
Thank you for the great feedback! We’re thrilled to hear Britney made your experience a positive one.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Tiffany and Andria,
Thank you so much for sharing your experience! We’re delighted to hear that Sherry made such a positive impression with her kindness, cheerful attitude, and helpful support. Moments like these are exactly what we strive to create for every customer.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Matthew,
We’re so glad to hear that your first experience as homeowners felt comfortable and informative, especially with so much new to navigate. It’s great that everything was clearly explained and helped you feel confident about your home warranty coverage. Having that kind of support early on can make a big difference. We truly appreciate you sharing your experience!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Debbie was amazing and made us feel…
Debbie was amazing and made us feel very comfortable walking us through everything Americas Preferred is able to do for us. As we are first time homeowners and looking forward to our home warranty coverage, this was extremely helpful! Customer service 100/10!
26 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Matthew,
We’re so glad to hear that your first experience as homeowners felt comfortable and informative, especially with so much new to navigate. It’s great that everything was clearly explained and helped you feel confident about your home warranty coverage. Having that kind of support early on can make a big difference. We truly appreciate you sharing your experience!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
I wanted to take a moment to express my…
I wanted to take a moment to express my appreciation for Faith’s support during our conversation on 3/24/26. Faith was incredibly helpful in walking me through the claim process, clearly outlining each step and ensuring I understood what actions needed to be taken. I truly valued their willingness to talk everything through with me, and their guidance made the entire process much clearer and less daunting.
Thank you so much, Faith, for your patience and thorough explanations. Your assistance was very much appreciated!
25 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Kimberly,
Thank you for sharing such thoughtful feedback! We’re so glad to hear that Faith was able to clearly walk you through the claim process and provide the guidance you needed to feel confident in each step. It’s wonderful to know her patience and thorough explanations made the experience less daunting, and we truly appreciate you taking the time to recognize her support.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Mohaned,
We appreciate you leaving a review! It’s great to know that you had a positive experience with our team and found them to be both very good and experienced. We’re committed to providing reliable, high-quality service, and your feedback means a lot.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
نُقدّر لك ترك تعليقك
ومراجعتك لخدماتنا! ويسعدنا جداً معرفة أنك حظيت بتجربة إيجابية مع فريقنا، وأنك وجدتهم أكفاء للغاية ويتمتعون بخبرة واسعة. إننا ملتزمون بتقديم خدمة موثوقة وعالية الجودة، ويُعد رأيك وملاحظاتك أمراً بالغ الأهمية بالنسبة لنا.
تتضمن تغطية الضمان الخاصة بك مجموعة واسعة من العناصر والمكونات في جميع أنحاء المنزل، بالإضافة إلى المرآب الملحق به. يُرجى زيارة الرابط التالي لمعرفة المزيد حول ما يشمله الضمان: (https://bit.ly/2WwrHqZ).
مع خالص التحية والتقدير،
فريق خدمة العملاء
Pluming problem solved
My agent who assisted was quick with processing my request. She made sure I clearly understood the process and next steps. She made this a pleasant experience
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jessica,
Thank you for sharing your experience! We’re glad to hear that Valarie was quick in processing your request and took the time to clearly explain the process and next steps. It’s great to know your plumbing issue was resolved and that the overall experience was a pleasant one. We appreciate your feedback!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Julia,
Thank you for your feedback! We’re glad to hear that Debie made your experience comfortable by being easy to talk with and taking the time to truly listen. Providing attentive and approachable service is very important to us, and we appreciate you sharing your experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Goid service
The representative was helpful and informative. She helped by answering my questions thoroughly.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Terry,
Thank you for your feedback! We’re glad to hear that Maria provided helpful and informative support while taking the time to answer your questions thoroughly. Delivering clear and attentive service is very important to us, and we appreciate you sharing your experience.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Sherry was extremely helpful
Sherry was extremely helpful. Reviewed my policy with me and assisted with renewal.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Nathan,
Thank you for your feedback! We’re so glad to hear that Sherry was extremely helpful in reviewing your policy and assisting with your renewal. Providing clear guidance and support throughout the process is very important to us, and we appreciate you sharing your experience.
Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry, the best contact to have
Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her and she would help us the best she can. If she didn't know the answer she would find the answer out and call us back. You can tell she loves her job and likes helping people.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Michael,
Thank you for sharing such a thoughtful review! We’re so glad to hear that Sherry made your experience feel personal, informative, and supportive from start to finish. It’s wonderful to know you felt confident in your coverage and comfortable reaching out with any questions. Providing that level of care and follow-through is exactly what we strive for, and we truly appreciate your feedback.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
The lady that called me to explain the…
The lady that called me to explain the benefits and how it all worked was very knowledgeable and attentive. I look forward to doing business with you!
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Donna and Ashley,
Thank you for sharing your experience! We’re so glad to hear that Debie took the time to clearly explain the benefits and how everything works, while providing knowledgeable and attentive support. It’s wonderful to know you feel confident moving forward, and we truly appreciate your feedback.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
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