Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
L'entreprise a répondu
Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sherry is Friendly and informative.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jill,
Thank you for your feedback! We’re so glad to hear that Sherry made your experience both friendly and informative. Creating a welcoming and helpful experience is very important to us, and we appreciate you sharing yours.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Jackie was a Great communicator
Jackie was a Great communicator, easy to talk to, knowledgeable
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jacob and Alexandra,
Thank you for your feedback! We’re so glad to hear that Jackie made your experience easy and comfortable, while also providing knowledgeable support. Creating clear, approachable, and helpful interactions is very important to us, and we appreciate you sharing your experience.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Jacki was my agent and was very clear…
Jacki was my agent and was very clear on instruction and what was included in my policy as well as how to start claims.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Brittany,
Thank you for sharing your experience! We’re so glad to hear that Jackie provided clear guidance and helped you feel confident in understanding your policy and how to start a claim. Providing that level of clarity and support is very important to us, and we truly appreciate your feedback.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
prompt and thorough responses
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Steven and Tanya,
Thank you for your feedback! We’re glad to hear your experience was prompt and thorough, and that you received the level of responsiveness you were looking for. Providing clear and timely support is very important to us, and we appreciate you sharing your experience.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Britney was incredibly helpful
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Kimberly,|
Thank you for sharing your experience with us! We’re so glad to hear that you received the support you needed and that your experience was a positive one. Providing helpful and attentive service is always our goal, and we truly appreciate your feedback.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Jackie was super friendly and explained…
Jackie was super friendly and explained everything! Awesome customer service
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Michael,
We appreciate you sharing your experience! It’s great to know Jackie made the process easy to understand while providing such friendly service.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Valerie was awesome
Valerie was awesome. She explained everything very thoroughly, on my new Home Warranty, and extremely patient!
So glad she is representing your company, as she is a terrific fit for Customer Service! And she’s a dog mom!!!
Have a great day!
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Virginia,
Thank you for such a wonderful review! We’re so glad to hear Valarie took the time to thoroughly explain everything and made the experience a positive one with her patience and care.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Adam was very professional and pleasant…
Adam was very professional and pleasant to work with and very timely I give him a 10 Thank You Ella Brown
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Abu,
We really appreciate your feedback! It’s wonderful to know Adam provided such a smooth, professional, and efficient experience for you. Thank you for the 10!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
great detailing
Debbie explained everything really well about the policy and how would all process will work
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Ainul,
Thank you for your feedback! We’re so glad to hear Debie explained everything clearly and helped you feel confident about how the process works.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
A real person!
It was so nice talking to a real person with a great, positive personality, thank you. She cared and shared.
23 mars 2026
Réponse : Americas Preferred Home Warranty
Hello LK,
Thank you for sharing this! We’re so glad you had the chance to connect with Debie and that her positive, caring approach made your experience so meaningful.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Jackie’s review…
Jacque was very pleasant to talk with and she explained a lot to me about the customer service and what all I was covered under she sent me the warranty. She had very good customer service.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jacqueline,
Thank you for sharing your experience! We’re so glad to hear Jackie was pleasant to speak with and took the time to clearly explain your coverage and provide the information you needed.
We also strive to deliver hassle-free reimbursements. Did you know that America’s Preferred Home Warranty (APHW) also offers reimbursement through ACH? Learn more here (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Sherry was wonderful!
Sherry was wonderful! She walked me through the documents, my coverage, how to file claims, and every question I had! Thank you so much!
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Brooke,
Thank you for sharing your experience! We’re so glad Sherry was able to guide you through everything and answer all your questions along the way.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Debie was a delight to talk to
Debie was a delight to talk to. It was nice to have a friendly voice on the other end of the line that came with very helpful information to all my questions regarding my policy.
24 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Hannah and Corey,
Thank you for your kind words! We’re so glad to hear Debie made your experience enjoyable and provided helpful, friendly support when you needed it most.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Phillip,
Thank you for your feedback! We’re so glad to hear Jackie made a great impression and helped create a positive experience for you.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry is awesome
Sherry was very helpful in answering any of my questions and was a very pleasant and sweet woman to talk to.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Ciera,
We truly appreciate your feedback! It’s wonderful to know that Sherry was able to assist with your questions and provided such a pleasant and positive interaction. Thank you for sharing your experience.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Brenten and Catherine,
We truly appreciate your feedback! It’s wonderful to know that Britney provided such informative and helpful support while also being kind throughout your interaction. Thank you for sharing your experience.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Easy Setup
Our POC, Jackie, went over everything related to the coverage. Only issue was in how names were entered into the system incorrectly.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Steven and Angela,
Thank you for your feedback! We’re glad to hear that the setup process was easy and that Jackie was able to clearly go over your coverage. We also appreciate you bringing the issue with the name entry to our attention and will take that into account to help improve our process.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Allison,
Thank you for your feedback! We’re glad to hear that Valarie was very nice and helpful. We appreciate you taking the time to share your experience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Brilyn,
Thank you for your kind feedback! We’re glad to hear that Jackie was great and very personable. We appreciate you taking the time to share your experience.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Sherry was super friendly and…
Sherry was super friendly and informative. Did a great job of walking me through the policy
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Anne and Ambrose,
Thank you for your feedback! We’re glad to hear that Sherry was super friendly and informative, and that she did a great job walking you through the policy. We appreciate you taking the time to share your experience.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.