Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Sherry
Sherry is such a friendly employee to converse with and can tell she enjoys what she does! Was very thoughtful and thorough with her explanations of everything!
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Channing,
We truly appreciate you taking the time to share your experience! It’s great to hear that Sherry’s friendly demeanor and detailed explanations made your interaction so positive. We’re glad she could provide such thoughtful support.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Nathan,
We appreciate your feedback! It’s great to hear that Sherry was able to provide clear and informative assistance while delivering a fantastic experience. Thank you for taking the time to share.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Excelente actitud del agente Maria
Excelente actitud del agente Maria! me comunicó todo con paciencia, me fue de gran ayuda, además profesionalismo para explicar a detalle.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hola, Juan:
Agradecemos sinceramente que te hayas tomado el tiempo para compartir tu experiencia. Nos alegra mucho saber que la paciencia, la comunicación clara y el profesionalismo de María tuvieron un impacto tan positivo. Nos complace que haya podido asistirte de manera tan minuciosa.
Ahora que se acercan los días más cálidos, es una excelente idea adelantarse y comenzar con el mantenimiento de tu aire acondicionado. Te invitamos a consultar este artículo de nuestro blog para obtener más información (https://bit.ly/4pVbYey).
Atentamente,
Equipo de Atención al Cliente
It was wonderful speaking to a human…
It was wonderful speaking to a human and not an AI.
Maria was kind and very informative. She is amazing.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Ann Marie,
Thank you for sharing your experience! We’re so glad to hear you enjoyed speaking with Maria and found her to be kind and informative. Providing a personal, helpful experience is very important to us, and we truly appreciate your thoughtful feedback.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Kaleb,
Thank you for your kind feedback! We’re so glad to hear you had a great experience and that Sherry provided clear, transparent information about your home warranty. It’s important to us that our customers feel informed and supported, and we truly appreciate you taking the time to share your experience.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Great customer service
Great customer service. Jackie was great at explaining coverage with me. Easy to understand. Well pleased.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Tony and Michael,
Thank you for sharing your experience! We’re so glad to hear Jackie provided great customer service and clearly explained your coverage in a way that was easy to understand. It’s wonderful to know you are pleased with the experience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Maria - A Great Introduction to APHW
Maria introduced us to the APHW company, detailed the coverage of our warranty, and gave us practical information about how to process a claim. She was a good communicator, professional, and engaging, and she ensured that we had several opportunities for questions. She was also an effective spokesperson for APHW's services and the type of customer service that your company offers.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Ramona,
We sincerely appreciate your thoughtful feedback! It’s wonderful to hear that Maria was able to clearly communicate your coverage, walk you through how to process a claim, and provide space for your questions. We’re glad she delivered such a positive and informative introduction to APHW.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Very Helpful
Jackie was very nice and helpful. Was clear and concise with her explanations and made my coverage easy to understand.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Dillon,
Thank you for sharing your experience! We’re so glad to hear Jackie was helpful, kind, and provided clear, concise explanations that made your coverage easy to understand. It’s great to know you felt supported throughout the process.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Christopher,
We appreciate you sharing your experience! It’s wonderful to know you felt welcomed and treated with kindness throughout your calll.
Did you know we offer an electronic option for fast and easy payment for approved claims? It’s reimbursement through ACH. Check out the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Informative and concise
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jose,
We appreciate you sharing your experience! It’s wonderful to know Valarie communicated information in a clear and concise way, helping make everything easy to understand.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Rachel,
We truly appreciate your feedback! It’s wonderful to know Jackie took the time to provide clear information and patiently address all of your questions. We’re glad you had such a positive experience.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Sherry was awesome to work with
Sherry was awesome to work with. She provided excellent explanations and customer service for my home warranty. This included contact information and claim processes.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Cathy,
We truly appreciate your feedback! It’s wonderful to know Sherry made the experience smooth by clearly explaining your coverage and walking you through important details like how to file a claim. We’re glad you felt well-informed and taken care of.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Very polite
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Michael,
Thank you for your feedback! We’re so glad to hear you had a polite and pleasant experience. Providing respectful service is very important to us.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Good documentation support and help
Good documentation support and help answering questions.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Gabriel,
Thank you for your feedback! We’re glad to hear you found the documentation helpful and that your questions were clearly answered. Providing clear and supportive information is very important to us.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Maria was so kind to explain the…
Maria was so kind to explain the warranty process an will be with us when we need her. She was like talking to a family member who is looking out for you.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello John and Mary,
We truly appreciate your thoughtful feedback! It’s wonderful to know Maria created such a comfortable and trusting experience while walking you through your warranty. Feeling supported and looked out for is exactly what we aim to provide.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Welecoming and knowledgeable!
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Jaime,
We appreciate you sharing your experience! It’s wonderful to know Sherry created a welcoming environment while making sure you felt well-informed. That’s exactly the level of service we strive for.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Jackie got me set up…
Jackie got me set up promptly and explained everything needed to know very well
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Drthik,
Thank you for sharing your experience! We’re so glad to hear Jackie got you set up quickly and took the time to explain everything clearly. It’s great to know you felt informed and supported throughout the process.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Home Warranty Overview
I really appreciate being able to talk to a real person about my warranty issues and concerns! I think this is a very valuable part of your program. Maria was very helpful in explaining the warranty details and was respectful and polite.
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Dora,
We truly appreciate your thoughtful feedback! It’s great to hear that having direct access to a real person made such a positive difference for you. We’re especially glad Maria was able to walk you through your warranty clearly while making the experience comfortable and respectful.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Jackie was amazing and so helpful!!
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Megan,
Thank you for your kind words! We’re so glad to hear Jackie made your experience such a positive one. It’s great to know you felt supported and well taken care of.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Props to Jackie from Michigan!
I just spoke to Jackie from Michigan. She sent me information explaining what my warranty covers, reminded me of my copay, which is as awesome as Jackie was, and let me know if I needed anything, she is there for me! Fantastic customer service! I appreciate the follow up of what APHW provides for me and my home!
19 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Brigita,
We truly appreciate your thoughtful feedback! It’s wonderful to hear that Jackie provided clear information, proactive reminders, and continued support to help you stay informed about your warranty. We’re glad the follow-up and communication made a positive difference in your experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
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