Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent Service
The agent was very informative and took the time to answer all questions.
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Amber,
We truly appreciate your feedback! It’s wonderful to know Britney provided clear, thorough information and made sure all your questions were answered. We’re glad you had such a positive experience.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
It is so much easier talking to a…
It is so much easier talking to a person and being able to ask questions without the run around from a robot. Every time I get an automated message I quickly turn to press 0 to get an actual person to talk to. And every time I get upset at the amount of time it takes to finally get a person on the line.
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Sarah,
We appreciate your honest feedback. We understand how important it is to be able to speak directly with someone, especially when you have questions that need clear answers.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Nailah,
We really appreciate you sharing your experience! It’s wonderful to know that Bethany provided clear and thorough guidance throughout your call.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hola, Juan y Adriana,
¡Agradecemos mucho que hayan compartido su experiencia! Es maravilloso saber que la amabilidad de María hizo que mantenerse informados sobre las políticas fuera una experiencia positiva.
¿Sabían que también pueden consultar sus reclamaciones en línea? Visiten nuestro Centro de Reclamaciones para revisar, dar seguimiento y gestionar sus reclamaciones (https://bit.ly/3Q4YzP7).
Atentamente,
Equipo de Atención al Cliente
Réponse : Americas Preferred Home Warranty
Hello Michael,
We really appreciate you sharing your experience! It’s great to know that Sherry broke things down in a way that made everything easier to understand.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Great experience
Great experience. Ms.Sherry was wonderful at explaining my warranty. Very professional.
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Victor,
We really appreciate you taking the time to share your experience! It’s wonderful to know Sherry explained your warranty so well and made the process smooth and professional.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Do NOT deal with this company. Any excuse to refuse and won't put it in writing.
Last October 2025, my daughter and I had her furnace fail. According to the technician, a seal in the furnace failed causing condesation to collect and cause further damage. It was dangerous to run the furnace so after the tech sent the estimate to AP Home Warranty, we had it replaced. They refused to honor the warranty using excuses that were invalid. They refuse to give us a written or email reason for refusal. Verbally they said that condensation was mentioned, which means water, and they don't cover water damage. I do plan on pursuing this further than they expect.
21 octobre 2025
Avis spontané
Réponse : Americas Preferred Home Warranty
Hello Kim,
Thank you for taking the time to leave us a review. Our contract is designed to provide assistance when specific items experience breakdowns due to normal wear and tear. However, it does not cover all situations or the full cost of every repair or replacement.
After reviewing your HVAC claim, it was determined that the failure was caused by excessive rust due to condensate leaking. Failures related to rust are not covered within the first 30 days following closing. For this reason, we are unable to assist with the repairs.
Our home warranty plans are intended to offer valuable coverage for many systems and appliances. We encourage you to review your coverage details, including exclusions and limitations, to ensure clarity on what is included. You can review your plan here (https://www.aphw.com/terms-conditions).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Nicholas,
Thank you for your feedback! We’re so glad to hear you had a positive experience and that Britney was personable and informative throughout your interaction.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Ash,
We really appreciate you sharing your experience! It’s great to know the process was smooth and that Bethany provided helpful explanations along the way.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Minnie,
We really appreciate you sharing your experience! It’s great to know you received excellent customer service and felt well taken care of by Debie.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Jackie helped explain our coverage in…
Jackie helped explain our coverage in detail and with a positive attitude
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Joseph and Madeleine,
We really appreciate you sharing your experience! It’s great to know you felt informed and supported, and that Jackie’s positive attitude made a difference.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Sarah & Mark,
We really appreciate your feedback! It’s great to know you had a wonderful experience and felt supported throughout your interaction with Jackie.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello PkP,
Thank you for your feedback! We’re so glad to hear you had a positive experience and that Bethany was able to provide knowledgeable and polite support.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Debbi was very friendly and explained…
Debbi was very friendly and explained that APHW is implementing the new concierge service. This is a fantastic idea!
Debbi asked really great questions and took notes on some small improvement opportunities I brought up. Overall, I am very happy with APHW and the call I got from Debbi was another example of that!
Paul Koss
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Paul,
Thank you so much for your thoughtful feedback. We’re thrilled to hear you had such a positive experience and that Debie made the call both informative and engaging. It’s great to know you felt heard and that your suggestions were valued. Your input truly helps us continue to improve.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry called me today and man did we…
Sherry called me today and man did we laugh! Not only that she was very knowledgeable about services and shared with me some ways on how to save some money 😀😀. Glad she called!
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Angel and Zuheidy,
We really appreciate your feedback! It’s wonderful to hear you had such an enjoyable and informative call with Sherry. Feeling comfortable, informed, and even having a few laughs is exactly the kind of experience we aim for.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Valerie was very helpful
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Mike,
Thank you for sharing your experience! We’re so glad to hear everything went smoothly and that you felt supported along the way. It means a lot to know you had a positive phone call.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
The representative was knowledgeable
The representative was knowledgeable, and very helpful.
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Cynthia and Bob,
We truly appreciate your feedback! It’s great to know that Maria provided knowledgeable guidance and helpful support. Ensuring you feel informed and well-assisted is very important to us. Thank you for sharing your experience.
We also strive to deliver hassle-free reimbursements. Did you know that America’s Preferred Home Warranty (APHW) also offers reimbursement through ACH? Learn more here (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Madison,
Thank you so much for your kind words! We’re delighted to hear that Jackie was helpful and provided such detailed support. Making sure everything is clear and easy to understand is always our goal.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Ashley,
Thank you so much for your feedback! We’re glad to hear that you found our team proactive and helpful, and that expectations were clearly set. Providing a smooth and transparent experience is always our goal.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Valerie was kind and very thorough.
17 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Joshua,
Thank you so much for your kind words! We’re delighted to hear that Valarie was both kind and thorough in assisting you. Providing attentive and thoughtful service is always our goal, and we’re glad that came through.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
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