Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Debbie was very pleasant
Debbie was very pleasant, helpful, professional, patient, wonderful, nice, knowledgeable and more. I sincerely appreciated her customer service. Thank you so kindly, Debbie. God bless you and your family abundantly.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Kaleisha,
Thank you for your heartfelt feedback! We’re so pleased to hear that Debie provided such pleasant, professional, patient, and knowledgeable service. It’s wonderful to know she made such a positive impact, and we truly appreciate you taking the time to share your experience and kind words.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Jackie was Very Kind and willing to…
Jackie was Very Kind and willing to help. Made sure all my Questions were Answered.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Donald and Keri,
Thank you for sharing your experience! It’s wonderful to hear that Jackie was kind and willing to help, and ensured all of your questions were fully addressed.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
She was very kind
She was very kind, eager to explain the warranty and to help, and had a vast knowledge of experience.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Matthew,
Thank you for taking the time to share your experience! It’s wonderful to hear that Sherry provided kind and knowledgeable support while clearly explaining the warranty and assisting you throughout the process.
Your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can take to stay cool at home, and maybe even lower your electric bill (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
It went great
It went great, she explained things well and left me not having to ask many questions! Thank you!
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Abigail,
Thank you for your feedback! We’re pleased to hear Britney explained things well and made the process straightforward for you. We appreciate you sharing your experience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Great communication
It was very thorough and professional. It did not take up a lot of time. All questions that I asked was answered.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Valerie,
Thank you for your kind feedback! We’re glad to hear that Maria provided great communication and was thorough and professional, while also respecting your time. We’re happy she was able to answer all of your questions, and we truly appreciate you sharing your experience.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Trish,
Thank you for sharing your experience! It’s wonderful to hear that Maria provided such helpful, polite, and knowledgeable support.
Also, if you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Yes Maria
Yes Maria, a real live human with great intelligence and superior customer service skills and answered my questions and talked me through the whole process.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Megan,
Thank you for your kind feedback! We’re delighted to hear that Maria provided such knowledgeable and helpful support and took the time to walk you through the entire process and answer your questions. We truly appreciate you sharing your experience.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Debbie was great
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Brandon,
Thank you for your feedback! We’re so glad to hear that Debie provided a great experience. We truly appreciate you taking the time to share!
Did you know we offer an electronic option for fast and easy payment for approved claims? It’s reimbursement through ACH. Check out the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Erica and Robert,
Thank you for your kind feedback! We’re so glad to hear that Jackie was thorough and professional. We truly appreciate you taking the time to share your experience!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was very meticulous and friendly…
Sherry was very meticulous and friendly to walk me through the APH Warranty services. Thank you! Vivica
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Vivica,
Thank you so much, for your kind words! We’re delighted to hear that Sherry was both meticulous and friendly while walking you through our services. We truly appreciate your feedback and are always here if you need anything!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Friendly and informed.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Stanley and Rachel,
Thank you for your kind feedback! We’re so glad to hear that Jackie was friendly and well-informed. We truly appreciate you taking the time to share your experience!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Jackie was an amazing concierge
Jackie was an amazing concierge. She was very helpful and welcoming. Easily explained my warranty coverage
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jerry,
Thank you for your kind words! We’re so glad to hear that Jackie provided such a welcoming and helpful experience. It’s great to know she made your warranty coverage easy to understand. We truly appreciate your feedback!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
The representative was informed,patient…
The representative was informed,patient and very helpful.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Kevin,
Thank you for sharing your experience! We’re pleased to hear that Valarie delivered knowledgeable, patient, and helpful service. Your feedback means a great deal to us, and we’re glad you had a positive experience!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Ricardo,
Thank you for your kind words! We’re so glad to hear that Maria provided friendly service and took the time to answer all your questions. We truly appreciate your feedback!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Very friendly and helpful
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Joseph and Amanda,
Thank you for sharing your experience! We’re pleased to hear that Britney delivered friendly and helpful service. We value your feedback and are glad you had a positive experience with our team.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Great customer service
Britney made the experience easy and I had a wonderful time speaking with her.
She is a great asset you your team!!
31 mars 2026
Réponse : Americas Preferred Home Warranty
Hello Patrice,
Thank you so much for your kind words! We’re thrilled to hear that Britney made your experience easy and enjoyable. We appreciate your support!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Representative was knowledgable
Representative was knowledgable; however, I have not received any information about what the warranty covers.
7 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Kimberly,
We appreciate your feedback! It’s great to hear Britney was helpful, though we apologize that you haven’t received your warranty coverage details yet. I spoke to Britney, and she resent them today. Please check your SPAM folder.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry is Divine
Sherry is extremely friendly, knowledgeable, patient, and understanding.
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Captain Kirk,
Thank you so much for your wonderful feedback! We’re thrilled to hear Sherry made such a positive impression with her friendliness, knowledge, and patience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry was AMAZING she knew the answers…
Sherry was AMAZING she knew the answers to my questions. Some questions I didn’t know about were answered. You guys need a whole team of sherrys. If the warranty product is half as good as she is I’m ok with that. Thanks so much…
Shawn L. (aka Shawna inside joke for Sherry)
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Shawn,
Thank you, Shawn, for such an amazing review! We’re thrilled to hear Sherry was able to answer all your questions and even provide insights you hadn’t thought to ask about. We truly appreciate your kind words and are glad she made such a strong impression.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Straightforward well informed quick…
Straightforward well informed quick process thank you
9 avril 2026
Réponse : Americas Preferred Home Warranty
Hello James,
Thank you for your feedback! We’re so glad to hear Debie made the process quick, clear, and informative for you.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
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