Britny was great! She not only had an extremely positive attitude, but was kind and she obviously genuinely cared about the customer experience. She was thorough and provided all details on the home w... Voir plus
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Talking with a real person versus a machine makes a huge difference in understanding what we need to know. It makes the experience feel more personal and we’re able to ask clarifying questions in real... Voir plus
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Bitney was very helpful at walking me through the APHW policy. I'm now very comfortable what this warranty covers and the process to access APHW for service.
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Coordonnées de contact
49201, Jackson, Etats-Unis
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Excellent
731 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse : Americas Preferred Home Warranty
Hello Sydney,
Thank you for your feedback! We’re so glad Maria made everything easy to understand.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
She was very good at explaining the…
She was very good at explaining the warranty coverage and was patient with my numerous questions.
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Gwendolyn,
Thanks for your review! We’re happy to know Maria provided clear explanations and took the time to address all your questions. That is exactly the experience we aim to provide.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Jackie was great
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Tyler,
We appreciate you sharing this! It’s wonderful to know Jackie provided such a great experience.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Jackie was very informative about our…
Jackie was very informative about our home warranty. She was quick but thorough since I was on a time restraint! She followed up with an email and text which was helpful. Very friendly!
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello A.L.,
Thank you for sharing your experience! We’re so glad Jackie was able to provide clear, thorough information while still being mindful of your time. It’s great to hear her follow-up made things even easier for you!
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Jackie was very helpful and got my…
Jackie was very helpful and got my claim going right away
21 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Stacey,
We really appreciate your feedback! It’s great to hear Jackie was helpful and got things moving right away. That is exactly the kind of support we aim to provide when it matters most.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello John,
Thank you for sharing this! We love hearing that Sherry delivered such excellent customer service. It’s great to know you had a positive experience.
Your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can take to stay cool at home, and maybe even lower your electric bill (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Bria was very thorough
Maria was very thorough, answered my questions and was very friendly
15 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Linda,
Thank you for your kind feedback! We’re so glad to hear that Maria was thorough, friendly, and took the time to answer your questions. It’s great to know you had such a positive experience.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Maria was very friendly and knowable
Maria was very friendly and knowable. She took me through the plan and asked if I had any questions.
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Michael,
Thank you for your kind feedback! We’re so glad to hear that Maria was friendly and took the time to walk you through your plan while making sure all your questions were answered.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Friendly and knowledgable
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Julie,
Thank you for your kind feedback! We’re so glad to hear that Sherry provided friendly and knowledgeable service.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Great Customer Service
Brittany was great at answering all of my questions and explained things well. She was a nice person to work with and had great customer service!
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Jessica,
We appreciate you sharing your experience. It’s wonderful to know that Britney was thorough, helpful, and a pleasure to work with. Thank you for choosing us!
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
That the company was in Jackson and…
That the company was in Jackson and Brittany was very helpful
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Craig and Renee,
Thank you for your kind feedback! We’re so glad you value our presence as a local company and that Brittany was able to provide such helpful service.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Very friendly and she took the time to…
Very friendly and she took the time to explain our new warranty.
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Ashley,
We appreciate you sharing your feedback. It’s great to know that Debie provided a clear explanation of your new warranty while delivering friendly service. Thank you for choosing us.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Maria was fabulous
Maria was fabulous! She called me and explained all details of our new home warranty. She was super informative, nice and a pleasure to speak with! Thank you!
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Steven,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Maria took the time to walk you through your new home warranty and made the experience so enjoyable.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Jackie gave all the information and…
Jackie gave all the information and informed me of all of my rewards and coverage. Thank you Jackie!
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Carol,
We appreciate you taking the time to share your experience. It’s great to know that Jackie provided thorough information about your rewards and coverage. Thank you for choosing us!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Thanks Jackie!
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help!
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Courtney,
Thank you for sharing your experience! It’s wonderful to hear that Jackie provided professional and helpful service while clearly explaining your home warranty and answering your questions.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Brandee,
Thank you for your feedback! We’re pleased to hear Sherry was awesome and provided detailed explanations. We appreciate you sharing your experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was very helpful in getting my…
Sherry was very helpful in getting my acct set up!
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Marci,
Thank you for sharing your experience! It’s great to hear that Sherry provided helpful support while setting up your account. We appreciate your feedback.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Jackie was awesome!
16 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Ross and Mary,
Thank you for your feedback! We’re pleased to hear Jackie was awesome. We appreciate you sharing your experience.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Debie was very helpful
Debie was very helpful. She answered all my questions and was very kind. She also made sure I understood what was covered and what other services I can add.
14 avril 2026
Réponse : Americas Preferred Home Warranty
Hello Talinda,
Thank you for your feedback! We’re pleased to hear Debie was helpful, kind, and ensured you understood your coverage and available options. We appreciate you sharing your experience.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Réponse : Americas Preferred Home Warranty
Hello Erin and Isreal,
Thank you for your kind feedback! We’re glad to hear the process was easy to work with and that Britney was very helpful in clearly explaining everything. We truly appreciate you taking the time to share your experience.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
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