200 Degrees Coffee Roasters Avis 

I dealt with Reece (Customer Services Manager?) regarding a coffee machine order that I made. For reasons that were nothing to do with 200 Degrees, the coffee machine I ordered ended up being unavailabe in normal timeframes. Reece went out of his way to try to sort this with the drop shipping company and gave me regular updates re progress. It was very re-assuring and super professional. I got a full refuld quickly as soonas it became apparent the machine I was after may not be available for a while. Just superb service and very positive experience of a good company doing really well Many thanks

Due to delays in delivery, I contacted customer service to chase an update on a product I recently purchased. Reece Thomson was the lovely customer co-ordinator that dealt with my query amazingly! Reece chased the relevant people on multiple occasions to receive updates, and passed each update on to me to ensure I was kept in the loop throughout the whole process. This involved early morning calls to the delivery company to check my product was out for delivery that day. Reece went above and beyond to get my parcel to me, and am very grateful for their time and effort.

Fantastic coffee.
Has been my go to coffee since I discovered them in nottingham 10 years ago

Great website, great app, great coffee.
The coffee shops are lovely, cosy and warm, with great staff.
The coffee is always an awesome experience.

Brilliant coffee as always and fab service!

Easy to order, easy to drink. The only possible improvement would be tracking for the shipment.

Excellent coffee, with prompt delivery

Excellent service

I’m glad everyone working here was having a great time behind the counter - I’d eaten my cake by the time my coffee finally arrived. Back to the evils of Starbucks for me.

An amazing experience in your Barnsley location today, there was a delay on a sandwich we ordered as they were very busy & without asking they delivered the sandwich to the table with a refund for the sandwich, outstanding customer service, you’ve made a loyal customer out of me today

Really lovely coffee at their Nottingham Market Square branch - but had a couple of stale cakes and a shocking matcha and no response instore or from email - really disappointing as it's not the end of the world if something isn't great but you get a good response but no response when you are a super regular customer is disappointing...

Went in for a coffee before a meeting. Was told by the assistant (who had the attitude of a scrap dealers dog) to take a seat, which I did. 8 minutes later without even an acknowledgment from the server, I was completely ignored. No one came to take my order. Walked out. Would never return.

I don't know when to start, lets bullet point them: 1. Customer service and advice over phone is 12/10. On my process looking for the coffee machine, after contacted few companies, I know 100% I'll be buying from 200 Degrees. One call and I had all information, details from technical side. All done with a bit of humour, laugh, but fully professional. Great job. 2. Email contact - the same 12/10 - quick response, you cannot do that better, thanks. 3. Coffee shop in Leeds - fantastic staff, friendly helpful etc. - great place for great coffee. As summary highly recommend using them for anything: buying coffee, equipment or just to drink coffee!!! Well done guys, I cannot wait to have my new Lelit Anna machine and try your coffee on her.

Went into this coffe shop in Birmingham, ordered off the app and our drinks arrived in paper cups even though we ordered to sit in, my tea was undrinkable, it had way too much milk for my liking i was expecting a pot and to add my own milk as we were sat in. The whole paper cup of tea was left. Thwre was no explanation of why our drinks were in a paper cup either. Very poor service and absolutely disgusting tea !!! This has put me off entering this chain of coffee shops again!.

Nice company friendly staff

I have always preferred 200 Degrees Coffee when out and about in Nottingham, they have a great vibe and a delicious product. My wife loves their hot chocolate as well which helps.
My review this time is about their mail order business, they have a great simple subscription system that I use. If I am running low I can pull forward my next delivery and it will be with me within 2 days. I can also push it out if I have been away and have lots left in stock. What a brilliant system.
This week there was an error on the delivery which was in my favour, I let them know and they refused to charge me for the extra product and thanked me for letting them know. That is smart customer service because I am here now writing a positive review for them.

I'd like to thank all the baristas, especially one of them named Elena that always makes sure to provide brill and accurate service to customers. She's a lovely lady who's got it going on and ready to lighten up your day. By and large, the snuggly, ambient and welcoming atmosphere as well as the vibrant vibes go to show the right path the coffee shop is on. Keep up the good work folks!

Ordered my beans on Sunday had a confirmation on Monday but still not received the order so can’t comment on how the beans are and the service you provided and will be looking at other coffee bean companies

I have started going to the new shop which has opened near Tewkesbury.There is so much that is right with the shop.The shop itself has a lovely atmosphere and the staff great and the coffee is really the best I have found and they bring it over to you which is a real plus!………but there is a problem I am afraid…the tea….oh dear oh dear!…it was the worst tea I have ever tasted,it was truly awful and this leads me with a problem cos I always start off with a nice pot of tea and then move on to coffee….. oh so many problems!