BES Avis 

I should have read these reviews before calling these scammers. The call-out charge seemed reasonable…Despite me asking for an hourly rate they refused to provide any. This was the first red flag, but we wanted our heating sorted immediately. So they arrived to my house, the guy was incompetent. Spent the first 10 minutes insisting that he couldn’t take out the boiler cover (which wasn’t true, as other have serviced it before) then he went upstairs and said that the pump was running ok (which wasn’t correct) then he said that the problem was the boiler fan. Only for this they charged me £412.80 which includes the £50 call out plus £95 “inspection charge” and £200 “diagnostics charge” plus VAT of course. I paid (my mistake) via bank transfer to this guy after being shocked by such unreasonable request. I told them that I would have called someone else to fix the boiler. It turned out their “diagnosis” was completely wrong. The boiler fan was totally fine, it was the pump and a flow switch. I will request a refund for the “diagnostic” charge, and if they refuse I will bring them to court, because they are in breach of the consumer act 2015 for not providing service with care and skills. If you find yourself in the same situation, do not pay them. Challenge them. Do not make my same mistake. EDIT: I reported them to trading standards via citizens advice. I would recommend you do the same.

Ridiculous. Stay away. Call out charge sounds reasonable at £49. No estimate and need heating after Christmas. Slapped with £349 after a 15 minute fix by the engineer. After payment remember that the website says 20% off (still on there!) so I emailed - 4 emails later with no response.
Scam - as someone else says, how can these businesses get away with it by remaining unregulated?

Came home to no heating so called this company and arranged an engineer to visit 3 days later at 11.00.

I called at 11.15 to check and was informed someone was on their way and they would call me back with an eta. They called back at 11.45 to say they had not managed to find an engineer to do the job.
DO NOT USE!!

I had a burst pipe in my first floor bathroom which was flooding water through the ceiling into the kitchen and living room below.

The plumber this company sent, a Peter Hawketts, charged me £631.20 for the job. All he did was turn off the main water supply and change part of a flex hose. This should have taken 30-45 minutes at the most. He charged me for 2 hours. First he said he needed to go out and buy the parts, which took him 45 minutes. (Which plumber comes to an emergency job without simple equipment?!) He then sat around in the bathroom for over an hour pretending to be taking that time to fix the pipe.

I later googled him and found that was previously been convicted for fraud - for making his customers pay extortionate prices for small jobs that were valued at far less. He was jailed and ordered by a court to pay back £22,000 to his customers. Yet this company continues to hire him while he continues to rip off customers.

I complained to the company and they were rude and provided no resolution. NEVER WILL I BE CONTACTING THEM AGAIN!

I called this company to do a fairly small job, but which I needed to be done as soon as possible so that I could turn my water back on.

An engineer was supposed to arrive within 2 hours, but took 6 hours. They would not tell me the price of the work before it was carried out, and then after it was done, they told me that I owed them £489 for less than one hour's labour with no materials (I am based in the north of england so not as if i was paying London rates). I had no option other than to pay as there was a man standing in my house waiting for me to transfer the money before he left, and I am a woman who lives alone, so this was quite intimidating.

When I looked into how I might get my money back as it is illegal to overcharge in this way, it turns out that the company has no physical presence in the UK and operates purely through subcontractors.

Do not use this company - you will be absolutely ripped off.

Disgusting rip off merchants. £49 ca out fee.then £300for less than 10 minute job of tightening a kitchen tap wich supposed to have stopped a leak ,sjocked at the cost is an unferstatement !!after he left we found it was still leaking so phoned again lady said she would ring the enhin6to come back,4 more calls and still no one came i rang next morning they said there was no record of me calling back but he would contact the engineer come ,engineer arrived and said I need a new tap and has one on his van but would cost £60 ,,,out of sheer desperation on christmas eve i agreed to him fitting the tap ,to get up christmas day and find more water than before in the cupboard under the sink.called the company again no one arrived to fix the problem so I called a different plumber who said the fixing had been overtightened which damaged the washers which allowed water to flow through the joints and the valves had been damaged .I have emailed the company for a refund but after reading other complaints on here I don't hold out much hope of a reply or refund ,I feel im just another 71 pensioner that's been well and truly ripoed off .I Was so shocked at the cost. He rang the office for the cost told the girl he was there 10 minutes she rang me back to give me the price, I was sooooo shocked!!! the engineer that came said if I didn't pay the £349 his van would not move from outside my house .
THIS COMPANY SHOULD BE REPORTED TO TRADING STANDARDS AND SHUT DOWN.Which im going g to do after the christmas and new years holiday if I could give ZERO STARS I WOULD. OVER £400 to have worse leaks than I started with that is half of my pension for the month ,I feel gutted and SKINT !!!!

Absolute rip-off. AVOID AT ALL COSTS
Quoted £49 for a call out then charged £269 for a diagnosed of our boiler.
I have called them 4 times for an invoice so I can claim it back and they have fobbed me off and put the phone down. Trading standards next port of call....

Called yesterday as no hot water, called them said it would be £49 call out charge plus vat, lovely Plummer came round couldn’t fault him but when it came to the price for just sorting the pressure water out the company tried to charge me £389 I told them I wasn’t paying that as he was here all of 20 mins for a little job I managed to get the price down to £250 even then I couldn’t believe it. Wouldnt give me a set price over the phone even though I told them it was a f75 fault. Plummer great company scammers

Scammed. All my fault really but arrived home on Boxing day to no heating or hot water. Called this company in a panic without thinking and fully scammed like everyone else here. Simple re-pressurisation of boiler, 10 min job, charged £439. I don't know how companies like this can go unregulated.

We have been scammed too with this service. We booked for an emergency visit to see a leaked pipe for a call out charge of £49. The guy visited the property and couldn’t fix the leak. Infact made it worse and charged us £459.

Literally these people are hooligans. They should be stopped from working and should be removed from the plumbing services list.

My 92 year old father with multiple health conditions has been scammed for £390 cash only for a 20 minute visit with no work carried out, no receipt ,no quote & no contact details . I called the contact number and was told to jog on.

I'm in the process of seeking legal advice in an attempt to recover this outrageous act of theft from a vulnerable 92 year old.

Avoid at all costs.

Don’t deal with this company. Rang up to book emergency plumber as heating wasn’t working. They stated there was a £49 call out fee, but did not mention this was only for coming out to ascertain the work needed to be done. If he gave a quote, this was extra too!! ( before he started any work ). I
rang this company up 30 mins
later as I discovered that I was covered for the plumbing as it was still under warranty . They told me I could not cancel as the plumber was on his way. Surprise Surprise, one minute later the plumber turned up. No bag of tools, his car parked round the corner, far away from the house drive. could hardly speak any English. I did not let him through the door thankfully. He asked for £49, I said I wanted an invoice. He then mumbled something and I followed him to his car, He muttered he was on phone to someone and then drove off. I asked for ID , he did not have any. I read the reviews on this company and thankfully he did not actually do any work or I could have had a huge bill!! Disgusting….

Do not use this company. Advertised as one hour emergency but then didn't show up. After 2 hours I tried to cancel and had to pay £49 to do so. I think it might actually be a scam

Still they are not paying me my money back!!! . Guys do not get scammed by this rogue traders.

Totally scammed by this cowboy company. Trusted the actual workman but the umberella website/business is out to scam scam scam. Stay away

Absolutely disgusting £349 for a 15 minute job. The guy was not polite at all. Was supposed to be with us within 1.5 hours at the most over 3 hours later her manages to turn up. DO NOT USE THIS BUSINESS ABSOLUTELY DISGUSTING

Don’t use this company. They tell you it will cost £49 and then hit you with a £350 bill which they cannot justify. The are tricksters and pretend to be in your area. The are dishonest and take advantage of customers.

Do not use this service. They firstly charge a £49 for a call fee, they tightening some pipes and charged us £348 for this 5 minute service. They also have instructed their engineers not to provide estimates so that they can conveniently blame customers for not asking for an estimate. This was an awkward transation where we stood with the engineer and sent the money via bank transfer and we felt very on edge, Our most pressing isuse was the engineer they sent out - they firstly looked under the influence, made us as female students feel uneasy and then advised us to word for word "do not use these f****en scammers", and advised us to not use them again. I think that just says it all doesn't it. I followed up on the phone the following day to question the service and who they employ to be met with a repsonse of - 'why does it concern you?'. They did not follow up with an invoice of the breakdown of the service provided.

PWe kindly request that you refrain from utilizing the services of this Company. Despite submitting a claim over a week ago, the issue remains unresolved. Various excuses have been provided without any concrete solutions. Emails have gone unanswered and contacting the company by phone has yielded no assistance. This experience has been quite disappointing.

Backing up what is said below. This company operate a complete scam. They'll charge extortionate rates on top of the call out fee.
In my experience, the job was not done. The guy just bailed after 45 mins work.