Optima Legal Avis 

Portal for tracking progress is really good and easy to navigate

So, so. Tick-box automation is difficult to negotiate and the Summary Page often shows something as outstanding, when, drill down and there is nothing for me to do. Software needs checking.

Swift efficient remortgage from Halifax to Barclays. We allowed about 6 weeks on advice from our broker which seemed just right. Online Portal is great, very well laid out and easy to use. Completion arranged for next working day after our fixed rate ended. Would deffo recommend- don’t be afraid to switch lenders if Optima are the appointed legal team. Thanks for a smooth and efficient service.

The automated process makes the transaction so slick and smooth. Communication is fantastic and everything went without a hitch

Excellent service from Optima Legal. The portal is easy to navigate and all the information I needed about my remortgage was available as promised with clear explanations provided.

Easy to access documents and regular update on progress.

Great communication along with efficient and transparent service throughout.

Excellent service, no hassle and moved very quickly

Not responsive. Unable to contact via phone.

pretty easy. most things work well through their portal. I had a couple of documents that wouldn't upload there but the staff are responsive to email and sorted that out quickly. They give good advice about what's next on common things to update.

Absolutely heartbroken from Optimas horrendous treatment.

It's taken me 24 hrs to calm down!!
We have been waiting a couple of weeks for our solicitors to be able to draw down for our remortgage, we have been set and ready to exchange and complete on the sale of our house. To be able to do this we had a short fall that needed to be covered. So we decided to remortgage our bingalow to be able to cover the short fall. after going through all of the messing with an online supposed easier way of contacting them on their app (what a load of crap!! If your not aaking a question that they have stipulated you cant get an answer!) And as for their call service once you have found the phone no they are like bloody robots! For goodness sake dont ask a question outside the box as their scripted replys are infuriatingly! So you cant have your remortgage money until you sell your house, OK but we are borrowing the money for the shortfall, well untill you sell the house you cant have the money.
Well thank you very much Optima you have lost us our sale due to your absolute incompetent behaviour. We are now in financial difficulty all because we didn't tick your boxes!! You as a service provider are useless, disrespect of peoples needs and treat us all as a number with not an ounce of care or companion to how you effect people's lives.
Stear well clear of these cowboys!!
If your dealing with Barclays please ask to use your own solicitors, I hope this can offer better results for those moving forward.

Used their services for a remortgage. All done online through their website which is clear and easy to use for uploading or reading documents and checking overall progress. The work was undertaken quickly.
Would be happy to use again.

easy to use portal ,very clear

A first class service, very satisfied.

Optima are incredibly brilliant to deal with. No nonsense transaction, speed & very concise & are second to none.Highly recommend & will definitely use again.
Thankyou

Although it takes time to get through by phone, I found them super helpful and responsive

If I could give minus starts I would. DO NOT use this company. I don't know how they have so many starts on Trust Piolot, you need to check out Review Solicitors instead of Trust Piolot.
4 months my simple remortgage has been going through as a "free conveyancer" by Barclays. DO NOT USE! They're free because they are totally incompetent. They have caused my huge financial losses. Nobody replies. Complaints are dismissed and not followed up. They cannot conveyance anything appropriately. Awful experience. I don't know how they have 4 stars on here as everywhere else they're a 1/5! My re-mortgage will not complete on time, Optima haven't even replied to Barclays and confirmed a date to complete... they've had 4 months. I am now taking complaint to SRA and Legal Ombudsman. Save yourself the stress and don't use this company!

Easy! Everything except the deed was via a portal.

Optima legal re mortgage and mortgage made easy and excellent service

Very good service