4Wheel Drive Hardware Avis 

Hard top arrived damaged but was rejected. Part stayed on the truck, but now there's no sign of it. I received a new invoice the same day acknowledging that delivery was rejected. They said I would get refunded when it returned to the warehouse. It's been over 7 weeks and I have no refund because they can't even find the thing.

They won’t send my parts.I keep on asking about it. They keep asking me questions with answers I’ve already given them multiple times. I asked for a refund and they ignored me. The worst customer service ever. I wouldn’t have ordered from them if I knew they got bought out by 4wheelparts. They suck too. Racist ass company.

4wd could not ship my tire order. 2 weeks later the order returned to warehouse. 1 month later and several calls and emails still no refund. Customer Service is useless.

After almost a week with an undrivable jeep, I am told the part was "lost". As in never left the warehouse. Now waiting for a refund.
I have had issues with them before and should have learned the first time. I literally went with them this time over Qu******* to save 10 bucks.
Just don't bother, honestly.

I would rate them with zero stars if o could. Take your money elsewhere. Ordered two months ago and get the same answer. Just cancelled now. Don’t buy from them. Criminals!!!

I would give no stars if possible! Terrible customer service and ridiculous hold times. Don’t believe the “in stock will ship” slogan.

Just here to post another one of many NEGATIVE reviews on this wretched company! They routinely advertise products as being "in-stock", which are NOT, and then after charging your credit card through PayPal, they notify you the next day that they don't actually have the item(s), nor do they even know when they will! Devious, stoned-cold criminals! They should be reported as the fraudulent shysters that they are, to the Federal Trade Commission, and the Attorneys General of all 50 states.

This is a horrible company. I placed an order of what said was in stock tires. 2 weeks go by and no tracking number. I email and keep getting run around. Then they tell me they’d send me a comparable item which was also not available. I would not order anything from these jokers

Ordered, 2 weeks, no news. Asked to cancel,No news. Next thing to take it to court if I don’t hear in 2 days.

Ordered and paid from them then received a notice that the item wasn't in stock. I was given an estimated delivery but that came and went. Order with caution as they don't necessarily have the items in stock but they'll gladly take your money. When I called customer service they argued with me over their sales process. If you need something ASAP then DON'T order from them. They are a 3rd party company and don't care about you as a customer. If give ZERO stars if that was an option.

Would be zero if I could give zero stars. Ordered a part they advertised as in stock, then get a email that said it would be drop shipped from manufacturer in 12 to 16 weeks. Just wanted a refund, that was 7/21/2020. Still no refund. $200 bucks

Fast, accurate and easy to use. Quick to respond to questions.

If I could give negative stars, I would. Ordered a Bestop bikini top at the beginning of COVID. They immediately charged my credit card and put a statement on my account that order was placed. Weeks went by and nothing. Emails to customer service went unanswered. Calling was a joke. On hold for hours. Then they would give me a delivery date. That date came and went. No product. Finally got a direct number for a customer service rep. Same song and dance, but no product. When I checked my account online, it said no information could be found on my order. Three months after the order was placed, found out that a portion of the order was sitting in a warehouse for the past two months waiting for the other parts. I requested they ship them to us. That took a week. Get the parts and find out there are additonal REQUIRED parts (that cost over $100 more) needed for the install. Can't find them on their website. Again contacted customer service. Another wait. They said they had to place the order for the part themselves. Interesting. Required part not provided. Not told at time of order that it was needed. But that wouldn't matter because as a consumer, you couldn't find it on the website to order. And the kicker. It would take weeks to get. Ordered it from Amazon. Got it the next day. They gave us a $40 gift card because of all the trouble we had. Guess what? Tried to use it, zero balance and it's been weeks since I contacted customer service about it with no response. Got the final piece to the top this week. Four months into this mess. Guess what? Another REQUIRED part needed, not providedand can'tfind on their website. I will never order from this company again or Bestop as their customer service was just as bad. We belong to several jeep clubs with large memberships. I will tell everyone looking for parts and accessories to not use this company.

I'm going to buck the trend. I wanted some jack parts from Safe Jack but their website said that (due to COVID) expect at least a 3-week delay. 4wd.com listed the items on their website with no mention of 'backordered' etc so I assumed (wrongly) that they had them and placed my order on 7/11. Credit card immediately charged then 2 days later I get an e-mail saying that "The items are currently on order from the manufacturer.". Great - their website wasn't 100% honest. I e-mail'ed them asking what I might expect in terms of delay. Days went by with no reply, which lead me to seek out reviews. Found these review here and wished I'd checked before ordering. HOWEVER, a few days later 4wd.com did respond to my e-mail, and just yesterday - exactly 3 weeks to the date I placed my order - the items arrived. I think the company could be more upfront on their website about what they have in the inventory vs. what they have to order from their suppliers. They could also be more prompt about responding to e-mail inquires. And the 'check order status' page on their website is totaly BS (at least for me). Even though I've now received 100% of my order, their website still says 'Your order is being processed' - LOL

Their customer service has to be the worst in the world for a business. Everytime i send an email they NEVER respond. Every phone call is a 40 minute wait or more. I think every online store should have a linked review site that they can only respond to and not delete bad reviews. I don't think they would still be in business. More people including myself need to look up reviews before they buy from any company. Reviews say it all.

I ordered a smittybilt tonneau cover may 3rd and I waited like 3 weeks before I emailed them about my order and the emailed me back with someone that will help me but nobody ever did. 2 days after I sent my email they put on the website "due to covid it gonna be longer wait for items ordered". I called customer service twice and I was I hold for 45mins each time without anyone ever picking up. I sent them another email and still haven't heard anything back from them. It is july 21 today and I ordered my item may 3rd waiting. All it shows is "order is being processed" and nothing more! HORRIBLE service! I wont be ordering from here again

wish I could give a 0 review ordered a jeep cover they sent wrong one I had to pay to ship it back..Now they wont send me my money back..DO NOT ORDERED FROM THIS COMPANY they are a bunch of thieves

Customer service non-existent with my order from "4Wheel Drive Hardware"

I received an automated email showing all of the items in the order shipped and delivered. This was not the case, one item the most expensive was not delivered. This was OK, as I knew that time shipped directly from the manufacturer.

I had previously sent an email to "Customer Service" asking about the backorder on the part. Over a week later no response.

I called "Customer Service" and was on hold for over 40 minutes with no one picking up.

I called the order line (which was manned). I understood that the item was on backorder but I was concerned that the email showed all items "Delivered". I asked that the order reflect that the item had not been delivered.

I was abruptly transferred to the "Customer Service" line where I was on hold for over 35 minutes again with no one picking up.

I gave up and called the order line again (which is the line they answer and asked that the order be canceled.

-W. Hall, Dalton Ga.

Worst customer service ever. Ordered 2 rims and realized they were not going to fit correct. Emailed within 24 hours to switch order. No response. Tried to cancel with no response. Contacted them 8+ times and never got a response. Rims were shipped 1 month later and they refuse to return them. Actually, they refuse to even answer any email or phone call. Do not buy from this business.

Wish I could give a zero. Charged my card May 13th. Cancelled item won’t refund money, they told my credit card company they shipped it so can’t dispute it.