4Wheel Drive Hardware Avis 

Garbage. Product arrived sun damaged and looked like it had been left behind the shop for a year or two. Due to weak customer service support and not being able to find a resolution, had to return at my own expense to avoid losing more on restocking fees.

My experience with this company is extremely frustrating. I purchased a set of Super 35 axles online. I wasn't sure if I actually ordered anything because I never received a confirmation email or receipt. However, I discovered that my card was charged. Through my email address I found my order on the website where it was labeled "Processing". this went on for a few days. At that point I contacted CS and they let me know they were unsure when the product would be available. I asked them to cancel my order. The order was cancelled and the CS associate let me know my card would be refunded. A few days later I receive the axles. My order still is listed as "processing"...so no receipt and no confirmation. I no longer needed axles as I purchased somewhere else way cheaper. Now the nightmare begins. I have had 3 30 minute phone calls...each time NEVER being able to connect with anyone. I have emailed CS 12 times to get a refund. Each time they respond with be patient. It has been over 3 weeks and the last email from CS was "I am trying to get a return shipment label for you." I am unsure how long it takes to get a label and send it. This is a terrible way to treat customers. It is extremely frustrating and I hope the off-road community shares their experiences....honestly customers deserve way better than this. Hopefully people will decide to NOT purchase items from 4wd.com ... which I believe is the same company as 4 Wheel Parts here in the West.

Buyers beware these people will not provide you any I mean not any customer service after the sale. I place an order a couple weeks ago and according to the tracking number that they sent me, the items were delivered to an address in Denver, CO. so obviously I did not receive the order. I have tried to call at least 4-times and have waited on hold for over an hour each time and never did talk to anyone I finally hung up. I've sent 6-emails to there customer service department and have not received any in return. I finally filed a claim through PayPal so hopefully they'll be able to get me my money back. Avoid these guys like the plague. They are excellent at taking your money but they do not deliver the goods.

Okay, April 26th, I ordered 2 parts, that are designed to work together as a rear bumper on my Jeep JKU. In this instance, they are made by the company known as Fishbone. I didn't know at the time as I hadn't yet researched, but these parts are made in China. So as we do know, the "Plandemic" is currently originating there and without knowing in advance these parts are coming from China, I could guess it might take a while to get here. 4WD did inform me at time of purchase, the parts would be drop shipped from Fishbone. I had to speak directly with Fishbone a few times, because 4WD is basically MIA. You can't get em by email, if you call, you are instantly on hold. So Fishbone, once the rear fascia for the bumper was in their hands, forwarded it to me. Here it is June 23rd and while I still don't have the other parts which are undoubtedly out in the Pacific on a Chinese freighter and may never arrive; this is not my complaint. Yes there could be unforeseen delays. I could deal with that. I'd be grumpy maybe, but at least that choice would be in my hands. My complaint is the horrible customer service, otherwise known as 'none' at 4WD. I don't know, but I'm expecting they are out of business. If not, I anticipate they soon will be. Yesterday after emailing and trying to call them yet again and being put on instant hold again, I turned to my credit card company as a last resort and initiated a refund due to lack of fulfillment of order. I will never make the mistake of ordering ANYTHING from this company if they are still in business, again. And if I overhear anyone even talking about them, I will tell them my experience and to look up their reputation on the net. Horrible experience. So yesterday, I also bought a very similar rear bumper combination from EVO Manufacturing, which are made right here in the U.S. and those parts are currently en route to my house from UPS. The first item will be here tomorrow and the other by the end of the week.

I think we should all start a class action lawsuit. I have been trying to reach ANYONE and have them answer the phone after being on hold each time almost an hour!

I purchased an item on Amazon. 4WD Hardware was the seller. They charged my card for $232.00. An empty box was delivered on 6/12. It's been a nightmare trying to reach them to get refunded. Now that I see all of the ratings here, I'm disappointed I didn't research the company prior to ordering. I'm having to dispute the credit card charge to get my money back.

Terrible customer service. Waited 8 days to find out the item wasnt even in stock when I purchased it. Still wouldn't have known if
I didnt contact them. Really needed it and could have purchased from another vendor and would have had it already. Very disappointed and will Never shop here again.

No such thing as customer service, cant get a hold of a person to help on my order missing parts now for two plus weeks.

I should have done my research before ordering from them, it has been 3 weeks, no reply no way to be able to talk to someone. i am afraid i lost my purchase.

Rated F by the BBB!!!
I had the wrong pallet delivered to my house. Things happen, I was not initially upset. But their lack of costumer service means I CAN NOT recommend this company. You get what you pay for. On hold for an hour more than once, only got a hold of a human once. And now several days latter I have NO idea what is going on with getting my correct parts to my house. All I ask is that some one calls or emails "Sorry for the confusion, we are working on it." But i cant even get that. Spend a little more money and go to a reputable store.

Horrible Service! Go elsewhere for your purchase. They'll take your money, and you'll never get your order. You'll spend hours if not days trying to get through to anyone and will be on hold for at least an hour plus. The item I ordered was to be direct shipped from the manufacturer, but 4wd is on credit hold with them (apparently 4wd doesn't pay their bills?). When I called the manufacturer directly, they told me that the order will not be shipped and that 4wd knows they are on credit hold.

They are a scam. The part I order was never delivered. And they dont answer the phone. Stay away from this company.

I will never, ever, buy anything from this company again! I placed an order online back on Feb. 9th for three different items totaling $243.99. Upon receiving my order almost one month later I opened the box and there was Qty.2 ea. of one item and Qty. 1 of another. No where on the order was there a Qty. of 2ea. I called and talked to Erik Garcia and told him to cancel my order and credit my credit card. He told me to return the material that I had received and he would issue me a full credit. I sent it back and all they credited for was the material I returned totaling $97.65 They were supposed to credit the whole invoice. They still owe me $146.34. I have talked to four different people about this problem and all they do is pass the buck on to someone else with no results. Erik Garcia knew about this and supposedly was going to take care of it. I was leary of my shipment when I received it because one of the items on the order was a cb radio kit consisting of several different componants, one being a four ft. antenna. Also no packing slip was on or inside the box. Maybe with that money they ripped off from me, they can give that lazy warehouseman that filled my order a raise. I bought my Jeep stock with the intention of putting all the extras on myself possibly totaling $7,000.00 or $9,000.00. With this kind of customer service I will never buy anything from this company again. Thanks for nothing!

Ordered parts never came. Payed via card, took money on the day of order.
Called to get help - in hold for hour. Then got hung up on. Tried several times calling.
Do not by from them. Lots of other places.
Sad. Also emailed twice,

I have asked for a update for a few weeks now and all I get in return is a ticket number and redirected to another site. Apparently they do not handle their own BS. I will never spend another dime on them.

Placed an order at the beginning of May for a Smittybilt rear locking drawer and still haven’t received it. Can’t get anyone on the phone and no reply to email. I’ve bought from them in the past with no issues, so not sure what has happened.

Update: I was never able to get anyone on the phone, so I used the contact link on the website asking to cancel my order. I received an email saying my request had been assigned to a specific associate and I never heard anything from them. 30ish days after my order, I received the drawer even though I had requested cancellation many days before. The lack of contact is a little astonishing.

I ordered a lift and tires I got my lift but it’s been almost 2 months and no tires have showed up yet, not ordering from them again

So I placed an order the week before mothers day for about $1700. My card was charged that moment I clicked submit. Got an email a few days later that said that the parts would have to come from the manufacture and that they will update me in 2-3. Never happened. After speaking with other suppliers I found out that the lift kit I ordered was on backorder for more than a month so I cancelled my order, so I thought... I called on May 11th to cancel the entire order. The woman I spoke with even asked if I wanted to cancel the order for the lift kit too and I told her yes. Refund showed up on the 13th but it was not for the full amount. Called on the 14th and was told that it "should" have all been refunded and that someone will be in touch later that day. Next day no word and when I called back was told that the refund has been processed and I should have it back by Monday. Wait until Friday the 22nd and still no refund. Called that morning and still couldn't get an answer for why. I called back and was moved up to the supervisor Marko Cruse at extension 5913. That's was when I was told that the reason I was not refunded all of my money was that THEY decided to hold on to it and try to see if they could get a sales person to call and see if I wanted to replace the lift kit with something else. The time line for all this is that on the 11th I asked for a full refund for an order that I have not received any part of. They took it upon themselves to instead hold on to my money for no reason. On the 18th when I called back asking for the rest of my money they AGAIN decided to not refund my money for items that I never was sent and assigned me to the sales department that was suppose to get in touch with me an never did but I was told that I would be receiving the rest of my refund. On to the 22nd and I have had enough of the "I don't knows" and "we will be in touch" and finally was moved to a supervisor Marko Cruse Ext. 5913. Only when I spent the better part of an hour asking questions and demanding answers was I told of the events and how everything was handled on there end. I kept asking who decided for me to go against my requests for a refund and keep my money and I just got the run around. According to Mr. Cruse Ext. 5913 the problem was with the sales department and was told that I have to talk to a Joe Nevaro Ext. 5127 and he can explain why. I tried to call Mr. Nevaro and have yet to be called back. Why couldn't I have a refund for items they don't have an I didn't receive? Who decided to keep my money so I can pay interest om it? I can keep going but the long a short is just don't ever buy anything from these crooks. Please please please just don't.

Zero customer support. No response to open tickets. Order shows as processing 10 days after order even though item showed as in stock on site.

WORST COMPANY EVER...!! As others have stated...placed order and 5-6 weeks later NOTHING.....spend a week of 1 hr long calls to Customer Service and a dozen emails and still nothing but a gasket,which is useless without the Differential Cover that never showed up.Finally get an email 6+ weeks after order was placed that they CANT ship it...YET...Website still shows they have them for sale.....So,now 6 weeks wasted and I have to try and find another vendor....
And to add salt to the wound.....I tried to leave a 1 star review ON THEIR SITE,and get email they wouldnt post..no reason..and no 4 letter words which they deserve....they just dont want bad reviews on-site,like on here...AMAZING how many have the same experience with them..!!