4Wheel Drive Hardware Avis 

I ordered flares on April 23 here it is May 20th and after over an hour yesterday on the phone. i get a message to leave a message. If cant fill the order let me know so i can cancel and never use you guys again.

I ordered four shocks from 4wd dot com. A few weeks went by so I called and was informed that two weren’t even in stock. Reputable sites tell you if it’s back ordered. I had them send the ones they had and when I got them they looked like someone had played soccer with them on a concrete floor. The box was barely taped and luckily the delivery company managed to keep it together. Will not order from them again.

Ordered something a week ago finally called to see what was going on. The coustomer service representative was so rude I decided to cancel. His reply was to say something rude before hanging up on me mid sentence. Buyer beware this company doesn't care about your business and will treat you like your the problem. I'll never do business with them again period.

After being on hold for over an hour on my second call for the day to be hung up on because the incompetent rep could not explain whats going on with my order. This is the first and last time i will ever purchase anything from this company. 4 business days and no one can give me the status of my order

4WD,com is not a scam, but the suck at communicating with their customers. My guess, they are just not prepared to sell in a national market. I ordered SUMU SPRINGS for a customers project. Price was the same at most sites but they offered Cash Back through Rakuten. The parts arrived directly from the manufacturer 2 1/2 weeks after the order was placed. My issue is that the web site never updated and they ignored multiple email requests from me. I actually went to a different vendor to meet my customers deadline. I'll sit on these or resell as new in box locally. FYI 4WD.com..it only takes a minuet to respond. Your failure is loosing you business, answer your customers

Ordered a winch on 4/25/2020. Said 8 days to ship. Fine. 5/4 heard nothing so i called. Said it was going to be an additional 3 weeks to ship... Well gee thanks for the heads up... Waste of time. Winch no longer on sale elsewhere as it was when I was foolish enough to trust this company. Now I get to pay more than I should have and still had to wait for nothing. Do yourself a favor... take your business elsewhere.

This place really sucks. Look elsewhere took 8 days just to process a order

The website seemed like it would represent a professional company. Had the parts I needed and placed an order for a front and rear bumper for my TJ Jeep. After placing the order, decided I wanted to change the order and upgrade the rear bumper. I called through and spoke with the individual no problem. He updated the order and charged my credit card the extra $200 difference immediately (thought it was weird he didn't have to ask for any credit card information of any kind to add an additional charge, especially for that much). He indicated my order would ship the next day.
Here I am over a week later and my online order status says that it's still 'Processing'.
I've called multiple times and been stuck in phone queue hell for 30+ minutes each time with no answer. Called to the sales line where I had luck speaking with someone, told them I needed to check on my order status as to what was going on. He quickly said, yeah, let me transfer you. Back to phone queue indefinite holding again.

I sent an email response to my order confirmation and to the customer service departement. I got an automated response that a ticket was created and a link to view my 'ticket'.

No one will respond, no will will give me any info.

I've called my credit card company and cancelled payment. This is BS!

Ordered about $500 in parts from 4WD.COM. Several parts never arrived. Very difficult to communicate with them; ridiculously long holds (hour +) when you call on the phone for help, and they only half responded once or twice to multiple emails and phone messages requesting shipment or refund. (They claimed the missing parts were either not in stock or discontinued, even though on the site it said "in stock, ships immediately.") Finally got refunded for one thing that didn't arrive, but never got a refund for two other parts that didn't arrive. They stopped responding to polite emails and phone msgs. I filed a complaint with BBB and have a friend who is a lawyer who is going to help me go after them. We'll see how it goes. I would never do business with them again.

My order consisted of shocks and stabilizer kit. I had to schedule a shop time for my Jeep, that fell outside the 3-5 day delivery period. I got my partial order under five days, but they shorted me one of the parts. I never got any kind of update about the delay online. So now I'm stuck paying shop time for a partial installation, with an additional cost of another shop visit. Not much sympathy offered from 4WD, like overnighting the part at their cost. They wanted me to pay for it. Obviously I would never had put myself in this position with the shop if I had complete info. wow

Excellent service! Thank you guys so much! I ordered a tire carrier Monday night and it's already been delivered Wednesday morning. WOW! You guys rock! Very happy customer here and I'll order more stuff from your company very soon.
Rob

I purchased a SmittyBilt box. The box arrived all torn up and was missing the keys, had broken light and was missing most of the mounting hardware. Spoke to customer service and was told they had one in Pennsylvania and could ship it this week. Received an update, they won’t be able to send me a replacement for 2-3 weeks now. I responded that that was unacceptable but they never have replied. Will not buy from them again. Shoppers beware!

My husband called and spoke with a customer service rep to find out exactly what he needed to order. He gave the specifics as far as the vehicle year/model/make and the rep helped us place the order. We were told we needed additional wheel caps for the 4wd and a certain lug nut to go with the wheels. When the order arrived we found that the additional caps weren't needed and the lug nuts didn't fit. When I called to see about exchanging the lug nuts for the right size, I was told the 4wd doesn't have/can't get the size lug nuts that are needed for the year/make/model of our truck. So, we were sold items we didn't need and lug nuts that the rep (apparently) knew didn't fit our vehicle. I told them I would be returning the caps and lug nuts and the new rep I spoke with said he would email me the return authorization within an hour. Two days later, still hadn't received the email so I called and spoke with a third rep who told me a return auth had never been sent. I give high marks to this rep....his name is Eric. He took care of my issue and sent the email while I was on the line with him. We were left feeling like the company line is to sell items that aren't needed with the expectation that most people don't bother to return them or complain. We are now left to find the correct lug nuts from another seller. We will not likely be a return customer.

It is now three weeks since I wrote the above review. I have called customer service 3 times, a week apart, to ask when my refund will be issued. Each time I am told the return hasn't been checked into the warehouse yet. 2 weeks ago I was told she would contact the warehouse to ask them to check in the return so she can release the refund and she would email me a confirmation. This week I called and was told she would go ahead and release the refund even though she isn't supposed to until the items are checked back into the warehouse and she would email me a confirmation. Each time I have told the rep that I have heard thIS before and what assurance can they give me that THIS time it will be done. Each time I am told they "understand my frustration" and it will be taken care of THIS TIME. Checked my bank account this morning and still no refund and so far, no confirmation email. BUY SOMEWHERE ELSE!!

Bad company with bad policies. I ordered merchandise, never received said merchandise, had several phone calls, emails and such, had to threatened to dispute charges on cc to get order cancelled. Many other way better companies to order from to get Jeep parts. Very unprofessional and unethical company.

HORRIBLE CUSTOMER SERVICE! NEVER EVEN SENT MY ORDER!!! BUY SOMEWHERE ELSE

Sorry to see people have had a bad experience , my shopping experience with 4WD.com was amazing , I spent $1600 with them ,ordered wheels ,tires ,lug nuts and a lift kit for my Jeep YJ , the lift came from Tennessee and the tires and wheels came from PA , I ordered 5 wheels from them and they had all of them but one so the order was delayed a few days but they got all my stuff rounded up and shipped to me as fast as they could and comunicated thru email , please check your spam mail ,my first email went to my spam account , I'm very pleased with the communication on their part , the products and the shipping , patients is something everyone needs to have in any situation when ordering a big order like I did , I'll definitely continue shopping with 4wd .com

Horrible experience. Delayed shipping with no end in sight. No one returns calls or emails. I spent nearly $1k and no one is getting back to me and their online order tracking has been showing Processing for weeks now. The last thing I heard from them was the shipping was going to be received on June 31st.... Well guess what, there aren't 31 days in June, so I'll guess I'll never receive it. AVOID AT ALL COSTS!!!

As a follow up to my previous review of May 29, I finally received the replacement parts today. After 33 days from my initial order, the parts they sent me were AGAIN black instead of stainless, identical to the ones I returned for being black. Apparently, they are too incompetent to fill an order accurately. As previously stated, I will never do business with them again.

Can I give a negative?
I have tried to get a hold of customer service now for over 3 weeks!!! I have spent a combined 1 1/2 hours on hold. This is ridiculous. I spent over $3500.00 on equipment for my Jeep and now can't get a hold of anyone to discuss issues with. This will be my last order.

Same experience as many on this site. Ordered wheels - they charged my card - got an email a few days later that the wheels are discontinued.