4Wheel Drive Hardware Avis 

BUYERS BEWARE!!! one star is way to generous in my experience with this company. Ordered a set of 4 tires and received 3 of the right size and one completely different brand and size... I was told to send the wrong tire back and they would send me the tire I ordered as soon as they received their screw up tire back... I’m like no... how about you send me the tire I payed for today so I can put the tires on my truck and I’ll send your screw up tire back when I get what I ordered? Not company policy I was told... OK send me the right tire and charge me for it today so I can put tires on my truck and when you get your screw up back credit me back...Then I was told they would do that but not charge me unless they don’t get the screw up tire back...screw up tires been sitting on my porch for 3 days waiting for ups and the promised tire hasn’t shipped and won’t till they receive their screw up back. Flat out lied to me. Customer service blows, do not recommend, save yourself a lot of aggravation

BUYER BEWARE!!! This company will lie to you!! Was told items where in-stock (actually they had to order them thru the manufacturer) but they never had them on-hand!! Was told I would have them in 10 days and I am now 3 weeks in and still no items!! I called 5 times and got a different story every time!i cancelled the order!! Was told it would take 7-10 days to get my money back (on a another call they said it would take 3-4 days).. DO NOT TRUST THIS COMPANY!!

They are horrible. Do not purchase nothing from the company. I ordered something but had to return it and now it’s over a week and I never received my refund. Called yesterday they were going to check in my refund and contact me back and no one ever did. So now I am calling the better business bureau.

Wish I could rate zero stars. Ordered items 19 days ago ... still has not shipped (shows online items are in stock). Was told yesterday by "Marcos" that my money would be refunded - which never happened. Horrible experience, so much so, I have to take time out to warn others about this scam of a company. If you pay these people, be prepared to use PayPal for YOUR protection and/or use a credit card who will stand by you when disputing the transaction as not received! Good luck ... hope this helps at least one person who is new to this site.

DO NOT order from this company unless you have plenty of time to wait on your parts and enjoy stress! I placed my order on June 15th and June 26th I got part of it. I contacted the salesperson and he told me the rest of my order had to be shipped direct from the manufacturer and I should have it in a couple days. Ok. Whatever. Was I told this NO! Well...a couple days came and went so I emailed him back on June 28th to ask for a tracking#, no response. I emailed again on July 5th, no response. I then contacted customer service and told them what was going on. I was then told my order had shipped and I would have it July 10th! What!! I was given a tracking number that didnt work. I contacted customer service AGAIN and told them I wanted a refund and I could order them somewhere else and still get them before July 10th! I was rudely told they cant cancel my order since it has shipped and then I was given the correct tracking# and told they had attached the return RGA label if I wanted to return it when I get it. That would probably be something for my grandkids to handle since I highly doubt I would live long enough to actually get a refund! Trust me when I say buy from somewhere else! These people are slow, rude and lie.

My Experience Will Follow: "Hey 4wd.com, I gave you guys tons of chances, I remained patient, & you failed. So, this will cost you thousands of customers & $ now. CAN YOU DEAL WITH THAT?!?" I'll save everyone a lot of time and headache and anguish: "IF THE SITE YOUR ORDERING FROM HAS NO CUSTOMER REVIEWS SECTION OR SERVICE RATING, NNNEEEVVEER OOOORDDDERRR FROMMM THEMMM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Because that means after you order from the friendly-helpful-affable sales person, YOUR'E ON YOUR OWN. Good luck ever getting the right order or God forbid you have a return or exchange. And don't be fooled, 4wd.com, 4Wheelparts.com, TransamericaWholesale, and others are the same store(ask first). If you dont want to be totally stressed out and pssed off, AVOID THEM ALL. 4wd.com has a FEEDBACK icon but you as the customer can only add yours, not access others. So, stick to Amazon or Ebay products, who do care enough about their customers to provide a Seller Rating & a Review Section. If you think I'm just an irrational hothead, I copied what happened when I ask for customer reviews on their chat icon & I'll paste it at the end.
So, how did all this happen? Just one simple order for shocks & a stabilizer was made on 3-30-18. I called to place the order to ensure it was correct. I verified with the assoc. that the '93 Wrangler was lifted at least 2" so i needed extended shocks, & ordered a set of Rancho's with a Stabilizer. I work for a Jeep Dealership so our Master Mechanic, who now works privately came all the way to the dealership & picked up the Jeep & shocks to install them. He calls the next day and says;"I got your shocks off & went to put the others on but they're 2-3 inches shorter & leave you only 1 1/2 inches of articulation". So, he brought them all the way back to the shop, & I began my adventure of trying to get thru to 4wd.com Customer Returns. 4 days of calls and recordings, and endless loops, and being intentionally hung up on. Finally, I resorted to calling back thru the sales line, which they are of course quick to answer, & I immediately requested a Supervisor. I got Supervisor LANCE, to whom I explained very briefly, & he seemed competent & professional, & he was very aware they have no customer service after the sale, using the excuse:"Our company is going thru some changes". He agreed to exchange the shocks, return the stabilizer, and emailed me some UPS return stickers. I sent them immediately, as my Jeep is sitting without shocks at my mechanics shop. Weeks start going by. I'm busy working 60 hours/week, the last thing I need is to babysit an order. Finally, on 5-10-18, I call back thru a TransamericaWholesale # i got from our service dept.& I get Scott, ask for a Supervisor, he says nothing, transfers me, I get Supervisor Jeff Brown, who takes my invoice #, says my name, & says he needs to transfer me, it rings, then is picked up & immediately hung up. So, I recall Supervisor Jeff Brown, & as I'm leaving a message, Supervisor LANCE calls me. He says confidently:"Yep, we got that order cancelled, & refunded". Yes, that's right folks, 6 weeks later, & it wasn't even in the mail. To keep from losing it on this moron, who had so positively confirmed the "EXCHANGE" with me previously, I just said that I was good with that because I'm definitely going with someone else, anyone else has to be more competent than this. He says "bye". So, I start looking for a place on their website to warn others, & guess what? There isn't any. Here's what they said when I tried going thru their Chat icon to ask for Feedback reviews I could read: 4WD.COM CHAT
bee
Moe
5/10/2018 11:53:09 a.m.Welcome-We're here to help!
11:53:09 a.m.Interaction alerting Moe.
11:53:09 a.m.Moe has joined the conversation.
bee
11:53:55 a.m.I've got a shock question for you about your lift shocks?
Moe
11:54:21 a.m.Hello, how may I help?
bee
11:54:35 a.m.Hey Moe how are you?
Moe
11:55:29 a.m.Good, how about yourself? what is your question about shocks?
bee
11:57:23 a.m.Well Im wanting to order a lift with shocks for my jeep but before I order from anyone I like to read thru a few of their reviews for a consensus. I see a feedback buttton to my right but I don't see where I can read others experiences ordering with 4wd.com
Moe
12:00:29 p.m.We strive to provide expert services. My recommendation is to reach by phone and we would be able to answer any question you may have and and assist you with processing an order.
bee
12:03:01 p.m.yeah, I understand that's a given, but how or where do I go to read your reviews by your customers? IF i go on amazon or any others site I can see multiple reviews but I can't see any on your site, or 4wheelparts or Transamerica wholesale. Why am I not allowed a review before I buy?
12:05:43 p.m.I mean you guys obviously take reviews thru your feedback icon window, why cant i see those reviews???
Moe
12:06:43 p.m.Are you looking for reviews on products or 4WD?
bee
12:07:49 p.m.Yours, the ones you receive thru your feedback icon. 4wd.com's reviews of how the orders go
Moe
12:09:41 p.m.We do not have have a feed back sections for orders. Unfortunately you would have to do a search on the internet to see feed backs.
bee
12:09:45 p.m.If Im going to spend $2,000 on a lift kit I'd kind of like to know how other customers experiences have gone. Don't you read reviews of both product and vendor on Amazon or Ebay before you buy???
12:11:48 p.m.So, I need to go to a third party review site to get a review on your service???
Yes, folks, that's how inept this whole company is. It might have been a good thing in my case because I just bought a 2nd Jeep, 2010 JKU and I was about to order a lift kit, lightbar, tires, wheels, etc. and I can't even begin to imagine what an f ing nightmare that would've been. Just taking the time to write this review is costing me money, not to mention the endless loops of transfers, shopping for a new co, etc. I guess I'm lucky my mechanic isn't charging me 6 weeks of Jeep storage.........I hope. This is for the next poor soul who sees their flashy websites & assumes they are reputable just because they look big. For the love of all things holy, & your sanity,
DON'T DO IT!!!!!!!!!!!

This company doesn't deserve 1 star. They deserve about 10 negative stars. The only redeeming factor of my interaction with them is that after over an hour of phone effort and online chat, I finally got a guy who had a semblance of a soul and he CLAIMS he will cancel my order. I can't believe the way I was passed around, from sales to tech support to the operator (she was actually nice but couldn't do anything). Same way on the chat side. I was kicked back into the queue four times and no one ever helped me. I would ask my question, and the other end would go silent. Then I would find myself back in the queue. This place may as well be in China run by a bunch of criminals. DO NOT ORDER FROM THEM unless you enjoy having your time wasted.

They do not care about the customer. Told parts were in stock and would ship next day. One month later, nothing and no contact from 4WD.

I always purchased stuff from their store, i needed shocks, shackles, and mirrors...i ordered everything
about 1000.00, The mirrors came in damaged like someone went through a hail storm i called the customer service agent offered me 10.00 to keep besides being on hold for 45 mins at a time and being hung up on i declined he got rude claiming i was get damaged at 50% off! O yea?,but i paid for new mirrors i also reminded him that was about 33% off and not worth the price. He then got rudend then accused me of damaging the mirrors after i send him the pictures i requested a return /refund and cancel my entire order.
little did i know 4WD.COM AND 4 WHEEL PARTS ARE THE SAME COMPANY!
I THEN ORDER the shocks (4) from 4 wheel parts on March 06 today March 21 2 arrive with no ETA on my other (2) shocks after a total of 5 calls to customer service at 4 wheel parts and they didn't care if i returned ,kept or whatever. i finally go ahold of Corp office they seem to know their customer service sucks and was advise my rear shocks are on backorder for a few more weeks UPDATE 04/05/18
Still no word after I called again repeatedly and finally contact customer service and assured I’d be contacted and no rear shocks!

Total joke, they advertise their ubolts as coated in gold iridite, then they show up as raw steel and have different hardware. They sent me 4 leaf springs that looked like they had been dragged behind a truck scratched to hell. Two days and hours of waiting on hold and multiple chats online they basically said to just send everything back. No resolution, no apology and no effort to fix anything.

These idiots cost me a couple weeks on my build and wasted multiple hours of my time. This company is poorly run and a complete joke. I was about to drop about $5k with these guys but I'll never order another item.

They don't deserve 1 star. I ordered a heavy duty spare tire carrier that ended up being back ordered, so their standard answer was that I would have it in 5 days, this went in for 3 weeks. When I called on the third week for an update I talked to a service rep and after I gave her my order number she put me on hold and didn't say why. I was on hold for more than 20 minutes and then I got an automated message saying that I could leave a message, rather odd. I hang up and call back and the next lady is so rude that she didn't even get my order number before cutting me off mid sentence by putting me on hold.
My credit card company has filed a dispute and we will see what happens.
If you like your money and are still a fan of good customer service DON'T DO BUSINESS WITH 4WD!!! There are plenty of other options out there.

Ordered specific wheel in specific finish for replacing a damaged one. They sent me the wrong wheel and after contacting them they seemed to care more about proving I ordered the wrong wheel, which I didn’t. They finally sent return shipping label and replacement wheel which turned out to be the SAME WRONG WHEEL THEY SENT THE FIRST TIME. The two wheels have completely different part numbers! Now they refuse to communicate and I’m forced to file a fraud claim with my bank and file a complaint with the BBB. PS how the hell foes this company have a four star rating? I just read one single star review after another and out of 40+ reviews only saw one with 5 stars maybe 3 with two stars and the rest with one!

Encountered a case of false advertising where I precieved that a discount would be applied. Customer service did nothing.

I ordered a set of shocks for my Jeep. Promptly shipped, but one shock was not the correct one. I called them and asked if they could ship out the correct one immediately. They said no, that they need the incorrect one back first. The incorrect one was received by them a week ago. Their "customer service" said they have to check in the part before sending out the correct one. It takes over a week for that?? They ignore my emails and clearly have no interest in getting the proper part shipped to me.

Ordered lift kit and 4 tires for my wrangler on October 4th. October 16th they said lift kit was in store ready for pickup. Told them I would wait for tires to come in so I only needed to make 1 trip. November 6th tires are in they say. Noember 9th make trip to pick up items. Lift kit good to go. But only 2 tires. Will be in on next shipment they say. Ok not great communication but that's fine. No word so I contact them November 24th. Tires are in. Another trip to store. 1 tire is in other not here. Unacceptable. Poor communication and terrible customer service. As of today December 14th, still no 4th tire. 2 and a half months later. Do not order anything from this company. I have ordered and received numerous packages from China since this all started. If this is how you treat your customers once you have their money, shame on you. Plenty of alternative places to get your jeep parts from. Feeling discouraged and feel I have been taken advantage of. If you would like your items in a timely fashion go elsewhere.

I ordered 2 rims Wednesday on the agreement that they would ship Wednesday. Didnt ship Wed. Didnt ship on Thursday. On Friday they are sitting on the dock and still not scanned for a tracking number. Will not order from them again.

Ordered lift kit and didn't receive all parts and wrong parts what I did get,and when I called got the run around refused to fix order and send right parts. Left message for management to call me back and never received a call. Will never order from them or reefer them to anyone.

Buyer Beware - 4WD.com - Not honoring a posted promotion. I order a Bestop replacement top that was listed as on sale and applicable for a $50 mail in rebate. I have the receipt that they sent me which reiterates the $50 mail in rebate.

After receiving the top I tried to send in the rebate only to find that they were advertising it in error and it was not actually a rebate even though it was plastered all over the site and linked to the rebate forms etc.

Upon confronting them with this and after considerable aggravation for any type of reimbursement they offered to give me $50 store credit. The whole point is I wanted the part to cost $50 less via the advertised rebate - I do not want my $50 hanging in limbo for a future 4WD purchase that I may never make and certainly do not want to patronize them after this ordeal.

I told them I don't even want it anymore because of all the trouble and that I just wanted to return it to which they told me that I was responsible for return shipping which would be substantial on a complete top, this was in line with the sub par customer service I had received up until this point though so I wasn't necessarily surprised.

They then made an error during our correspondence and accidentally included me in their internal communications where they were saying derogatory things about me. Not surprised. Terrible buying experience - Would never recommend anyone to order from them again.

Worst customer service ever ordered oil they removed money from mu account and then refunded me my money with no reasoning when i contacted they told me it was due to a mistake on priceing on there website said it was my fault and i would have to reorder at full orice mind you now that it had been 5 days since the order and i wasplace and i was on a deadline company would not work with do not purchase parts from here

DO NOT DO BUSINESS WITH THIS SITE! Buyer beware! They shipped a $600 order to the wrong address and had no resolution for fixing a situation. I had to call them back several times when they promised me a call back, only to get another run around and we're sorry. Sorry doesn't fix the situation. HOW DOES A COMPANY SHIP A PACKAGE TO A DIFFERENT ADDRESS THAN WHAT IS ON THE PAYPAL TRANSACTION? I called PayPal to confirm that I included the correct address on the order, which I did. This was 4WD's mistake and they wanted to do nothing to resolve it! I will take my money elsewhere! You've lost my business.