4Wheel Drive Hardware Avis 

Do not support this company. They sent me half of my order and half of that is the wrong product then customer service told me I had to send them pictures to prove it was wrong then wait for them to decide if they will exchange it. Time is money and this company loves to waste my time! Still have no eta on the other half of the order and am anticipating the decision wether the pair of shocks they sent me are the same or not. I will not order again.

I was looking for a clutch kit. Just got off the phone with a rep there and she was so rude I just couldn't continue with rest of the questions I had. So disrespectful.
I decided to try somewhere else.

Horrible service, please do not order from this retailer, spent 2 thousand dollars on rims, tires, sensors for my jeep. They installed wrong sensors, then said they won't work on my jeep. Then why have them listed under 2013 jeep. Now I have a tpms lite on and they can't refund me the 50.00 cost of the sensors. Emailed Tom, sales supervisor and no response. Is this how a company treats a consumer who has spent thousands of. Dollars with your store? I can't wait to let the public know how I was treated by 4wd.com. This problem has been fixed .

This is Crazy, I placed an order for a Tire that some new guy named JAY stated was "in stock"......I gave him my card number and he said I would have the tire in 5-7 Business days, and I would receive an email confirmation (which I never received) , on the 9th day I called to get an update and these people acted as if they had no clue of an order with my name (yet I sure had $540 taken out of my account) finally the guy was able to find the order and he says "oh it hasn't shipped yet but you should see it on Monday" W. T. F....so here I am on Tuesday 15 days later writing this review because I just got off the phone with a lovely customer service lady just to hear that there is still no Damn tracking number but I should see my tire within 2 days, this place is a JOKE! BUYER BEWARE!!!

Ordered tires and wheels. 2 weeks later call to see why i haven't received them or even a shipping notification. Everything is "in stock", told the wheels are backordered. they can expedite the wheels to their warehouse and have them shipped out maybe in another week. so maybe an entire month to receive items that are "in stock". Will never buy from these guys again. Hope they go out of business.

I ordered gears. They were backordered, but even 2 days later no one ever told me, or even sent me an email for that matter. Pretty crappy. I paid for them right away, seems they could ship them in a day or two, and if backordered just let me know.

This company is not responsible in any way. It was a couple bucks cheaper for me to buy a new brake line along with my u-joint, and my jeep isn't even lifted so there was nothing rare or different about this brake line. Just a very common part. Still, after I bought it I heard nothing and received no part. a couple weeks later I checked their site and it still hasn't shipped because they apparently require 19+ days to restock a brake line and they both have to be ready to ship. When I complained the man offered nothing in apology, but said that the site doesn't check warehouse inventory.

If you want to wait an additional month for your parts, buy here.

After my car was hit and run twice in a week I decided to bite the bullet and buy a new bumper and a stinger I'm going to weld on. Awesome. So 1200 dollars later, I find the one place the order on Sep 1st. Everything says its "in stock" and I get the rush processing. I'm anticipating like a week until I get it.

A few days go back, I'm checking my email and the website to check for a tracking number or something. Nothing. All it says is estimated ship date 9/3. So A WEEK after I placed the order I get an email saying that the stinger is back ordered. They actually didn't have any in stock and the company who makes it didn't either. So I have to wait 3-4 weeks. Mildly annoyed but whatever. Still expecting the bumper to show up any day seeing as it was in stock. No. Another few days go by still no email or updates. So I email them back asking where my bumper is and they don't respond. Then suddenly the next day their website updates my invoice and has a tracking number. For some BS company I've never heard of giving me shipping info from Utah to Kansas City. I live in Chicago so that is useless to me. Plus it said the shipping weight was like over 200lbs. The bumper I ordered was 100lbs. Call them and they say how it was the wrong shipping number they will email me over the right one. It's now the 15th and I still have no updates on anything else. None of the things I ordered. And am seriously questioning the integrity of this company.

I understand that maybe $1200 to them isn't a big deal, but when I spend that kind of money with a company I expect SOME sort of customer service and respect and they have none. I don't think I should have to sit there and worry about it. How this company is still running is beyond me. If you make a mistake, you should at least try to do your best to fix it. Not completely ignore people who are spending a significant amount of money with your company.

Long story short, there are PLENTY of companies that sell the exact same stuff. Next time, I'll be ordering from them instead. These people are a waste of time.

Selling low quality products for high prices, ordered part paid extra for quick shipping, when time for part to arrive , no part , called , could not tell me anything about , when it would or when it would arrive nothing, terrible sevice

I really hate all these businesses that carry no stock and yet show thousands of items on their website "in stock". So I place my order for in stock battery hold downs only to get an email saying they are drop ship and they don't know when they can ship. Great! How about you just take all these parts off your site if you cant deliver them. Awful company..will never visit site again!

i sit here in total disbelief that a company this incompetent remains open for business and is not ran by the gov.

i ordered rock rails for a wrangler 7 days ago off eBay because they had a 97% positive feed back. i received the package surprisingly fast. i opened the box the next day to mount the rail/steps and boom only one rail is shipped. there is a pic on the box and says 1of 2 by the company, however ups shipping slip says 1of1. no phone number on the packing slip and nothing is clearly stated as far as order number.

i find the number online call customer service (if thats what you can call it) long story short I'm told to mount the step i have to confirm the what side needs to be shipped. i do so. taylor is the customer service rep that i was dealing with. she was even kind enough to send an email to confirm which side needs to be shipped. this is where the story turns into a botched abortion.

i send an email confirming i need the passenger side. i get no response i wait several hours and i call back as i have not received any further info on a passenger step being sent out. i did not get the name of this customer service rep i spoke with this time however she assured me it was sent out as a pair and ups either lost or damaged it and the mistake is not on their end and completely out of their control. ( I'm not unreasonable and not pointing the finger but i am a customer and just want what i paid for in full) here comes the kick in the nuts this customer service rep says in order for them to file a claim with ups they need to schedule a pick of the step that i was told to mount, and that they can and wound not ship out and fulfill the order until that step in my possession (now mounted at their request) is picked up by ups. you can imagine my disappointment. i ask if they can confirm that both boxes left their warehouse. they said yes both box left. i asked as to why if both left i wasn't given 2 tracking numbers the back peddling begins and ends with i just work in the office. then she tell me taylor left me a voice mail (which is a lie as i had my phone on me and no call from them where received and no vm was left) that vm must be with my missing step. so i unmount dumpster dive to get the original packaging back and tape the box back up. fast forward to the next day i email tall;or and asked if ups has a time slot that they will be picking up the package. she responded with a no. not her fault but i live in a large condo in downtown chicago so it not like i can just leave a jeep rock rail sitting in my lobby. it would have been nice if i the inconvenienced customer was given the option to drop it off at a location. an hr after taylor response to my email i get an from ups saying a package is set for delivery from 4wheeldrivehardwear. i call and ask if this is my passenger side now the guy I'm talking with can't tell me if this is their pick up generated tracking number or my rail. they later confirm this is the pick up tracking. ok fine.

then i get a very polite and helpful eBay message. whoever sent it should get a job in customer service and taylor and her band of flunkies should all be fired. because the wharehouse guy says hey sorry but we have your rail/step in the warehouse it was never shipped. they say please don't unmount we can ship you the passenger side and fulfill the order. i forward this message to taylor. i get a response back my computer shows 0 accounted for that was sent in error. can this many incompetent people possibly all work at the same place? how is that possible. just for humor sake i respond back with yes ship me the rail. now i get another eBay message stating taylor's computer read 0 available because it took into account that the set was shipped. however the box never left the warehouse they have it its accounted for and they will sip it. still waiting for a tracking idk if i should be holding my breath or filing a claim with paypal at this point.

it seems to me that the customer service people they have are incompetent as they are inept, extremely unhelpful and frankly have no business working behind the desk dealing with the public. I'm extremely disappointed with the service and its unacceptable that the companies inner department failed with each other. if the customer service can't properly communicate with the warehouse or is too lazy to communicate with them thats a problem. i could only assume their management would be equally as disappointed. maybe not, this could be a direct reflection of the management.

Ordered a Bikini top on Tuesday 12 Jul 16. Was told in stock and would ship that day or at the latest Wed morning and i would recieve an email tracking. I called them back on Wed afternoon and was then told the 1 they had in stock had something wrong with it(which i understand) but they had recieved a truck that day with more on it and that it would ship no later than Friday in which i would still recieve the product by mid the next week. Friday afternoon rolls around still no email. so i called them back. this time to be told basically the same thing I was told on wed. They had recieved them in and would ship by Monday at the latest i asked the person i spoke with if there was anything she could do to please make sure that it ships today(friday). She said yes she would send an email to make sure it got out that day. Saturday morning and no email that it shipped. I called back and the guy on sat tells me that it was now shipping out of california and had to be put on a boat and would take another week and a half after it gets on the boat my reply was why does it have to get put on a boat when i paid for Shipping through USPS or UPS(i cant remember which. But at this point i asked if he could cancel my order he said yes. I asked how long to get my money back he said 72 hours from Monday, Then I asked to speak with a manager to which he said there was no manager there and that he could only send an email to someone to cancel my order. So I will be calling first thing Monday to cancel my order and speak with a manager. The last guy even hung up on me. I will never recommend this company again.

I had my 1st experience with 4WD. Ordered several items online to pick up at my local store in WPB, FL. As a first time Jeep owner i had many questions and concerns and they made me feel comfortable, took their time to answer all my questions and even when i screwed up my install, THEY called the manufacturer and got me replacement parts without question or hassle. I had them inspect my full suspension system and they provided HONEST feedback, gave me options and went over and above for me. KUDOS to ALL the FOLKS AT WPB 4WD store!!!!

Long story short, bought 5 35x12.50x15 Goodyear mtr and one had a soft spot in the sidewall and was leaking. Their customer service was zero help. Seeing as I spent $1500 on rims and tires with them they couldn't offer me a extended warranty for free. They just kept saying we can put you on the phone with sales to purchase one. The guy was rude and was no help at all. I'll keep shopping with quadratec

Fast, accurate and easy to use. Quick to respond to questions.

its good man its good man its good man its good man

I placed an order for 4 tires for my husband online in October. Paypal option wasn't working so I used one of my credit card. As a fraud preventive measure my credit card declined the charge and sent me a text to call the merchants to reprocess. It was too late at night to call and I did not receive a confirmation email for the order so my husband decide to order tires using his credit card, of which we got confirmation email for. The following Friday 3 tires showed up while the tracking information showed all 4 tires were still on their way being delivered on the Monday after. On Monday 4 tires showed up and we realized the order number was different on the shipping slip for the first 3. I called my credit card and they confirmed I was charged for the first order. They told me the merchant had kept running the charges over and over until it went through without my authorization after it was declined. We contacted 4WD and explained the situation and that there is still one tire missing from first shipment. They wanted us to ship the tires back to them at our expense, which would amount to around $275. We refused and I filed a dispute through my credit card company stating that I will ship the tires back only if 4WD paid for shipping. 4WD waited for 2 billing cycles at the last minute to contest the dispute but we were granted the credit ultimately.
I called the credit card company inquiring how I were to ship the 3 tires back. (when UPS called about the 4th tire earlier I told them to return it to sender when they find it) 4WD called on my way to the airport for a 2-wk trip abroad and said they are sending UPS to pick up the tires even though I told them it's unlikely we would be home for the pickup. My husband even take off half of a day waiting for the UPS but they made 3 unsuccessful attempts to pick up. I communicated with them via email and proposed maybe we could drop them off instead. I gave them my husband's email for the pre-paid labels since he would be the one dropping them off. We did not receive any emails. I emailed about it and asked if the labels could be sent to me instead since I had no problem receiving their emails and my requests was met with no answer other than that emails have been sent. I then proposed that the tires be picked up at my husband's work place which maybe I should have thought of earlier while was rushing to the airport. They refused and told me they are sending us to collection. I got on Live Chat with UPS myself to try to figure out how we could get these labels emailed to us. It turned out they have been in our spam mail. We finally was able to send these tires back to them.
This is one of the worse online shopping experience I have had. I do not appreciate that they re-run the charge without my authorization after it has been declined. I do not appreciate the unwillingness to correct their mistakes after it was brought to their attention, and I especially take offense at their threat of collection and the insinuation that we are being dishonest while we tried to work to revert the result of their errors.

Good fit oem quality

4wd.com has been very helpful.I purchased a product back in December and still have no received it yet. I have called twice trying to get information and they have call the manufacturer both times. First time said it was on back order till January 18. I understand things happen but send out and email or something stating there's a backorder. So I waited till a couple days after January 18 and looked at my order online, still no update so I call again. Again it's still on back order till February 1st.

I ordered a new top through them for my jeep. I used their search system to find the type and color I wanted to fit my car. It came without an invoice, instructions or packing info. Just the top in a box with a warranty card (which needs a copy of my un-included invoice). After installing the top, it doesn't fit, and because it's been installed it's non returnable. It is the wrong top, which of course is my fault, because I should've known that when you use their system to find the correct top, it may give you choices that don't fit. Of course I should have read the (Un-included) instructions, then I would've seen it was for a different year. But if I spend another $533.00 they'll be happy to send me the right one.... Thanks guys, I got an extra $533.00 right here in my back pocket to throw at ya! THE WORST!!