Fifth Third Bank Avis 

Kristin was friendly, profesional and informative. She answered all our questions and we look forward to meeting with her again soon

Do not trust this bank with your business finances. They take over Comerica but fail to tell you that all the great services Comerica had, like notificaton will not be transferred to their system. So we always got a text when the account went under $10000 so we can transfer from our main account. All we get from 5th is a letter 9 days later, no text or email just $587 in overdraft fees and returned all the checks including Payroll, rent and customs fees, so now we do not have direct deposit and custom bond suspended. They cannot see how any of this is the banks fault, the manager is belligerent, every thing s beyond her control. And our business is next to this branch so we are suing for thousands of dollars they have done to our business credibility and we have been in business 45 years. Plus we could even log into the account for a month before this, even the employee could not get into our account. Look at their history.

Truly quite a worthless and useless bank. Opened a business bank account and I could not access anything without it telling me to call customer service. I called customer service and they were even more useless and incompetent. Closed the bank account immediately. What a waste of my 2 hours. Incompetent useless bank.

I was a prospective new customer, having received a promo offer in the mail. I checked the reviews, which were not especially glowing, but I thought I'd go in and give it a look. I walked in and was cheerfully greeted by an employee who was helping no one. There was a customer at a teller window being helped by another employee, and nobody else in sight. I told the young lady who greeted me that I would like to open an account with the promo offer. Although she was assisting nobody and nobody was waiting for assistance, she told me that the next available appointment was in one hour, and asked me if I would like to wait. I then explained to her that I was aware of the questionable customer service reputation with this company, this was her one chance to demonstrate even average customer service, and that she failed to do so. I then thanked her for her time, bid her good day, and left.

Absolutely horrible experience at this bank specially! I have a car loan with this bank and I came to this location to make an advance payment towards my car loan of $25k in order to lower my monthly payments. They tried to get me to stay the highest rate at 5.75% interest, yet telling me this is the “lowest” and best option. I will be leaving this bank and taking my loan elsewhere due to the lack of interest in helping me get a better payment plan. The man who “helped”, acted like what I was saying was wrong and that I didn’t know how this worked. I left in frustration and will not use this bank ever again.

They did as I asked

You know that queasy feeling you get when your bank merges with another and you hope your experience won't change?
Well, unfortunately Comerica is no more, and now Fifth Third is what I'm forced to deal with.
In the one month I've used them, I now know the origin of their name. It's how much they take in fees - between a fifth and a third...or 167% if they mean it as an improper fraction.
And speaking of improper, they're disingenuous! We were using ACH transfers (that fall under Federal regulation E) to move funds, NOT wires (that fall under Federal regulation J). They still charge for an incoming ACH and try to tell you it's their wire fee.
It's not - that's actually much higher ($44 for an incoming wire, if you can believe it, vs $28.50 for an incoming ACH).
So, they only allow Zelle for transfers, whose daily and monthly maximums are too low for a business of our size, and then fee everything else.
Also, dealing with their customer service is HORRIBLE!
I mean, when you're so bad that you make a client nostalgic for Hells Fargo, you're doing something very, very wrong.
I've already opened up another business account, so I'll be closing my account with 5/3 very shortly. Ideally, in less than 3 to 5 days.

Jennifer Cocksedge was extremely helpful and saved me an unnecessary trip to the bank branch until I was ready with all the required information the bank requires for what I need.

I have received excellent service from Brett and Kaitlyn since I had an issue with fraud on my account. They have both gone out of their way to make as smooth as possible.

I arrived at 11 seconds before close without realizing, and the staff were very kind in accommodating me for a quick deposit and withdrawal. I offered to return the next day, but they insisted and assisted me kindly.

They are unorganized. Record all calls and the help on the phone are lazy and do not do what they say. Also they have issues with there systems causing issues with auto pay and paying through phone as there systems or employees cause issues to what are saved on file. Bank is terrible but we do have a good rate before the crazy rates so we stay. They love to hit ur credit for there mistakes. Supervisors are as bad as the employees extremely lazy.

Love the time spent with customer service in helping me with my new account

I love Fifth Third Bank and the MOC employees.

Tried to pay off loan but 5/3 took out the payment twice. Contacted customer twice, both times they were now able to help. I was told one payment should be returned to my account in 5 business days, but it still shows we owe the loan and our money is in limbo. This 5/3 app stinks

NEVER EVER, under any circumstances, do business with this bank! This has to be the most inept, and asinine, bunch of imbeciles ever gathered together as a group on the entire planet.

Mia was very effluent, personable, and kind.

1 Star — If I Could Give Zero, I Would!
If you’re looking for professionalism, common sense, and customer service, you might want to keep driving right past Fifth Third Bank!
I have never witnessed such an unbelievable display of arrogance and unprofessionalism from a financial institution.
We had a signed contract to sell our home for $600,000 in a CASH transaction. Instead of simply handling the banking side of the transaction, a Fifth Third employee apparently decided to become a real estate appraiser, property expert, and judge of what our home was worth — all courtesy of a little internet research!
Never mind that the property included nearly five acres, two large detached garages, and improvements that weren’t reflected in the outdated online property estimate they were relying on.
We were even told the bank was looking out for its customer’s best interest because they believed the buyer was essentially getting “screwed” on the deal. Excuse me? Since when does a bank employee get to make insulting judgments about someone’s property, character, and a legally negotiated purchase price?
The employee informed me that the bank would not issue the cashier’s check and that the deal was done. Just like that, a $600,000 transaction fell apart, and we were left dealing with the financial consequences.
We had acted in good faith, made financial commitments, and spent money preparing for this sale.
The most disturbing part wasn’t simply the failed transaction. It was the attitude, the disrespect, and the complete lack of professionalism.
Apparently, at Fifth Third, a quick Google search is enough to make someone an expert in real estate!
My advice? If you’re involved in a major financial transaction, think twice before trusting Fifth Third Bank to handle it.
A bank should conduct banking business, not play judge, jury, and Zillow appraiser.
Fifth Third Bank — where the customer service is questionable, but the unsolicited opinions are FREE!

This bank does not apply principle moneys paid along with regular payments without having to go into a branch and personally hand the money over to a teller. I was told those accepting the payments by mail do not always know protocol like a branch employee would even though the seperate check in the same envelope is clearly marked. Absurd!

Very friendly and helpful ready to assist with any questions they really make banking easy I took my son 16yr old in to
Open an account and they made everything go so smoothly

Fifth Third Bank N.A. doesn’t charge you money for an account. Some banks will charge you to have an account and some banks will take your money if you die.