Fifth Third Bank Avis 

Drive thru teller was friendly and personable. Was able to take care of my transaction quick and accurately.

This bank is the worst, I had a terrible experience with these people a few years ago with my home refinance. 1 month turned into a multiple month nightmare. Fast forward to the present. I bought a house with cash and I ran myself low on cash. So I decided to apply for a personal loan with these people. (Mistake) Apparently I don’t learn easily. I make over 200k a year and have an 829 credit score. After running me around for 2 days they denied me because my job is 1099. I was up front about the 1099 because I know it can be a problem. And of course they said no problem and proceeded to ding my credit with an inquiry. Then I asked them to do a cash advance off my credit card, they couldn’t even handle that! So my business with this bank will be ending asap! Unfortunately I have a mortgage with them so that’s gonna take a bit, but I will get it done. If you need a dependable bank, don’t use this bank. They are useless when you are in a pinch. Actually they make matters worse!

I was greeted, deposits were made and talked about getting a debit card and ordering new checks. All went well, Thank you, Sue 10-5-26

Fifth Third Bank called me and asked that I call them. No one seemed to know why they called me. The bank blocked my card. I spoke to Rick at Tsys (Fifth Third's call center company). Rick told me my phone number was invalid (been using this phone number for one year, its completely valid).

At one point I was transferred to the Fraud Dept. The people at Tsys didn't know the bank was closed for Columbus Day. Rick told me I should contact my personal banker. I asked him, who is my personal banker at Fifth Third Bank. He had no idea .

Fifth Third Bank, they don't know and they don't care!

Que me trataron con mucha profesionalidad y mucho respeto como cliente

John had all paperwork ready and we were in and out in minutes.

Taylor and Justin were incredibly helpful in sorting out a 10 year old problem. I really appreciate them helping me on a Saturday no less. Both went above and beyond during the last hour of their work day.

Every time I visit Fifth Third Bank I receive First class - Service. The friendly atmosphere is clear as soon as you walk in. The Staff always greet customers with a smile, and the Manager is specially welcoming. They take the time to answer any questions and solve any problems.

The system is a joke, this bank is a joke. I highly don’t recommend.

Mary Rupert’s willingness to help me and her knowledge which is extensive

Staff are friendly , engaging and attentive! Greet me by name and always ask if there is anything else they can do for us

Friendly teller. Prompt deposit of a check.

They are always so polite and friendly and extremely helpful.

I deposited a LARGE DEPOSIT inheritance check. Large deposit is any amount over $6725. I called personal banker Freddie Price ask him if a back end hold was put on the check. I already knew this was extremely possible. Mr. Price would not even take a few minutes to contact an internal department(fraud investigation)to see if a hold was indeed put on that check. He sent me a phone number instead. Now if you have ever tried reaching a fifth third representative by calling fifth third pack your breakfast lunch dinner and much snacks cause you will wait and wait and wait some more. Erin the bank manager called me and all she and price could do was tell me all about the federal cc laws which I already aware of. They never even tried to get a yes or no for me. They insulted me over and again. I got treated as if I'm the lowest form of in God's great earth we all share. This site does not offer the 90 gazillion below zero star that I would have chosen..they already know when the check clears I'm closing the account and going elsewhere.
I left the branch knowing in my soul they prejudically based on my account level of money they wouldn't help me. I'm sure they would have done anything to kiss the ass of someone with a large amount of money in their institution.
This happened at the Newport Ky pavillion branch.

Phenomenal customer service! Jackie at Fifth Third Bank went above and beyond to provide an exceptional banking experience. She was professional, knowledgeable, attentive, and genuinely committed to making sure all of our needs were addressed.
Her level of care and dedication truly represents what excellent customer service should look like. Thank you, Jackie, for making us feel valued and for providing outstanding service. Fifth Third Bank is fortunate to have you on their team!⭐️⭐️⭐️⭐️⭐️

Because there is no zero. Fifth Third Bank Mtg Division has to be the most unqualified entity in the mortgage world. I seem to be on the phone with them monthly. They cash your payment, it clears your bank and they claim they do not have it. Their overseas telemarketers call constantly looking for payments that have already cleared. Their supervisors (Alejandra) is who I had the non pleasure of dealing with, does not return calls. I have left her 6 messages. The hold time can be up to two hours. They will screw your escrow account up and not have any answers as to why. I begged the to sell my loan. Yes I could refinance, but it would cost me out of pocket and rate wise. If there is anyway to avoid them, I highly recommend that you do.

I have a car loan -had to go through customer service to start getting statements - that was bad enough that I can’t go online and see my statement but then I was informed that if you paid some early you can’t find out how that affects the length of the loan - so they have no statements showing when my loan will end - totally unacceptable from a financial institution - no schedule from day 1 like shows in a mortgage - awful - I will begin actively looking for refinancing options after Xmas because this is a total lack of transparency for a loan -and my date of experience is from day 1 on the original loan documents - should have walked away then