Fifth Third Bank Avis 

I have a car loan -had to go through customer service to start getting statements - that was bad enough that I can’t go online and see my statement but then I was informed that if you paid some early you can’t find out how that affects the length of the loan - so they have no statements showing when my loan will end - totally unacceptable from a financial institution - no schedule from day 1 like shows in a mortgage - awful - I will begin actively looking for refinancing options after Xmas because this is a total lack of transparency for a loan -and my date of experience is from day 1 on the original loan documents - should have walked away then

The length of time to resolve disputed transactions

Deposited a personal check written to.me on Friday morning. Since it was a personal check, I asked the teller when the funds would be available. Her response was tomorrow, which was a Saturday. Saturday preparing to pay some bills and checked my account balance. The check that I deposited inside the bank with a teller was showing as deposited but not reflecting in my balance. Called CS to inquire. OMG, the wait was extremely, extremely long. Finally got an agent and explained everything in detail. I guess he wasn't listening because he told me the funds weren't reflected in the balance. So I had to explain in detail once again. He didn't have a clue so he transferred me to a lead agent ai guess. After waiting another 20 minutes she came on the phone but she was engaged in another conversation. I said, are you talking to me or someone else. Then she began explaining the policy on bank deposits and if it's a personal check. It would have to go thru additional checks. I asked her why the teller inside the bank gave me false I formation and she started schooling me on banking regulations. I informed her that was fine that I wouldn't have the funds until 3 weeks and asked her why she was taking me to school on the policies. I told she needs to give that I do to tellers so they can truthfully answer questions. While I had her on the phone I asked her about a sign up bonus that wasn't reflected in my account. She explained that she didn't have info on that and I would need to speak with another department and I requested to be transferred. OKay, another 30 minutes and finally an agent. The person transferring didn't provide the agent with any info so I had to detail it again. He asked for my credit card account # and I informed him that I didn't have a credit card with them and I was calling about my checking account. He then advised me that I was talking to the credit department and I needed to speak with the banking dept. He attempted to explain to me the difference between a credit card and debit card. I had to stop him and tell him the supervisor in the previous department transferred me to him and I didn't just pick up the phone and call him. I told him to explain to the Supervisor the difference in Credit and Debit because she apparently had no idea.He said he would need to transfer me back. Then he told me to tell them I was calling about my checking account and let them know I didn't have a credit account. I told him to tell her when he announced me on the phone because I was tired of talking, she didn't answer the call, I assumed she was embarrassed, she certainly should have been. The young man that answered gave me the correct info I needed. My entire Saturday Morning was gone and I had told my story over and over. I didn't select this bank but my Bank was bought out by them and they weren't ceven ready. It's like trial and error. I don't have the time or patience. Get it together folks, PLEASE!

Representative was professional, efficient and friendly

A security person was at the door and greeted me. The tellers spoke as I entered the lobby. business was taken care of in a timely manner, and the teller was very professional and kind.

Notary should be authorized to authorize Real Estate documents.

Kristina helped my, in her office, to set up my Fifth Third mobile App and convert my Comerica Account to Fifth Third

All employees in the Lowell Branch are eager to assist us with any questions and are very professional.

Great people, and prompt service. I'd give them more stars if I could, because they earned it. I have been with 5/3 over 2 years, and my experience has been real good with this bank. They helped me notarize important documents, make time sensitive wire transfers, and every day banking stuff, and they always call me by my name and address me with respect.

The other big thing I like about this bank is the way they do overdraft fees, they give me time to cover the dificit without slapping me with ungodly 40$ fees for each transaction the moment my account goes into overdraft.

I also like the way I am treated when I visit any 5/3 branch, especially the branch where I opened my account, or when I call them. The staff are always welcoming and professional.

They care and they see me as a person, that is important to me because I am not a $$$ bill.

Keep up the good work 5/3.

This place is the best branch I have ever visited. April is hands down the best of the best!! My visit was smooth as silk and April streamlined my visit without any problems or delay. This branch gets 100 Stars!!

Would like text alerts. Helpful and courteous.

Had to wait over 8 minutes in drive thru for service when there were no other cars.

On line Fifth Third says you can wire funds on line. No you can’t. You have to go to your local bank in person. Problem is I moved and don’t live near any Fifth Third bank. It’s in another state. So I need to wire my money to myself for payroll. It’s not possible. I try to call and I can’t get through to the bank. I finally get thru we go thru everything and then I’m told some manager has to approve my wire transfer. I’m told the manager is not there but will call me. Yea the manager never called - the money was never transferred. I can wire money from my phone thru Bank of America but not Fifth Third.

The clerk was very knowledgeable and helpful with the two transactions I needed to make. Everything went smoothly.

Derek Jones was amazing!! Went thru all the steps and got me in and out fast with a new account and debit card! Someone needs to give that guy a raise! His people skills are unmatched to most mediocre bankers! I will always return knowing ill be in good hands with Derek!

If you’re looking for a bank with a decent customer service team, I’d avoid fifth third.

My experience with the customer service team has more often than not, been an extremely stressful experience. I have called them a handful of times this year in 2026. Most of my experience has been with fraudulent charges for my credit cards. I’m have been thinking about switching banks.

1. Calls ending when being transferred
2. Wait times that are approximately 30mins (this is actually reasonable however, when you’re constantly transferred and calls end for no reason requiring you to start over, it adds up quickly)
3. Poor options for resolution. My card had a fraudulent charge, I called, and the only two options were either I dispute and shut down the card completely or I wait to make a dispute. I shared that this is my only credit card and I travel out of country very soon. They could not get me a physical card in time and had no digital card replacement options.
4. I called to request a simple travel note saying I will be out of the country. I was told by two people they are the wrong department and was transferred. One guy I was transferred to could not hear me even though my audio wasn’t muted and then hung up. At this point I am on the phone for over 2 hours. Finally I connect to a lady and they tell me that placing a travel note on a credit card is not possible and that even if she puts a note it would not guarantee my card from being blocked if there are suspicious activities. I shared I understand there is no guarantees, and that I’m simply asking for a travel note. She puts me on hold (she did not share why) and then she finally asks me for the dates/country I will be in. She puts me on a long hold this time (10 minute plus) then she informs me a note was added successfully.

Shouldn't this type of request be a five minute phone call? shouldn’t I be able to simply do this on my fifth third app?

5. It is difficult to understand the english spoken by most of the customer service team. This often adds confusion, time, and stress to the phone calls.

All in all, to get assistance with a single fraudulent transaction on my card and to add a travel note, it took around 2hrs and 15mins.

Friendly helpful cooperative

I have only had my account open for one month, and it has been frozen multiple times every week. And now the icing on the cake is that they told me that when they send out replacement cards, they use the exact same card numbers but just update the expiration date. So they supposedly sent me one that I never received and have now closed my current card down because they said my account is now compromised. DO NOT DO BUSINESS WITH THEM!

Our 5th 3rd branch here in Xenia has great employees! They are fast, efficient, courteous, and friendly. We never have a problem with these well qualified bankers.