Fifth Third Bank Avis 

Magnífico servicio y atención esmerada la señora q atiende en las operaciones q se tramitan en el mostrador del recibidor principal es muy profesional y muy atenta ,igual q el resto de los trabajadores.

I am always happy to see everyone there at that branch. They are amaizing and so personable. Absolutely love going there and doing business!!

John Cox was very helpful. He helped me renew my CD & also update my credit card.

I went in to make changes to my account, and the teller was very helpful. She asked a lot of questions to make sure we were both on the same page, and she was completing the task I asked of her correctly.

Worst Customer Service I ever experienced.
For years Customer of that Bank i opened a Money Market Account and tried to transfer money from my external account to 53 Bank. After unfriendly and unprofessional Customer Service 3 days ago my money was taken out from my external account but never credited to my 53 bank Account. Just now, 3 Days after the money was taken from my external account, I got a call from there Fraud Department, Supervisor Devony ( at least the Lady said she is), that they want me now to go to a 53 Bank Branch with a Statement from my external Account to verify my Identity, because I`m a new customer ( I`m with 53 Bank since years).
Interest i would get for my money may be than from Thursday ( a week after 53 Bank took the decent amount of Money out of my external Account).
My decision: I`ll cancel all my Accounts with 53 Bank and will put my Money to a professional Bank. Be aware to put your Money to 53 Bank!

The representatives were very professional and helpful.

Issue resolved without any issues.

Complete my issue.

I opened a Comerica High Yield Money Market Investment account on July 21, 2026, based on a written offer advertising 4.25% APY until January 15, 2027. I met the stated requirements and transferred substantial funds into the account,

My August statement reflected 4.25%, but my September statement showed the rate had suddenly been reduced to 0.55%. The promotional letter clearly states “4.25% APY until 1/15/27” and says qualifying rates are fixed until that date.

When I questioned the manager, I was told the issue was related to Comerica becoming part of Fifth Third Bank. Despite the manager initially saying he would investigate, I was later told the bank could not restore the promotional rate.

Great bank and wonderful people.

You ruined it by merging and removing the most important part of a physical bank the tellers..tellers at all your branches have been lowered to save money and it’s ruining the flow by causing massive delays in lines and turning into Bank Of America❔. Might as well change your name to BoA

While sitting at home tonight watching TV, Fifth Third sent me an email saying someone had just used my credit card # and told me to call immediately if I didn't recognize the charge. I called immediately, but got sent to AI & finally referred to a Chat rep who told me I'd have to wait until tomorrow to call the dispute dept. When I asked her how to lock the card so the fraudster could not keep using my card in the meantime until tomorrow, she refused to answer me and left the chat!! Her name is KIM KEILAH. Needless to say, I'll be closing my 53 checking, savings & credit card and use a better bank!!!

When something happens to your checking account and money is taken out of it fifth third makes you wait 10 days to get your money back no other bank makes you wait they give you your money back in a reversal then check into it and if they find out it's your fault then they take the money back from you not the way fifth third does it they make you wait 10 days and then if it's not your fault then they give you your money back we need our money now not in 10 days so I will be changing Banks

I was a happy Comerica business checking customer, and the last 3 weeks since the merger have shown that Fifth Third does not care about customers AT ALL.

I never received any communications about the merger; I generally used the Comerica app, so I only found out about it a few days before the change. I never received this alleged "welcome packet" in the mail at all. I followed all the steps on the website, and lo and behold, I did not have access to my account on the first day.

The website said to call for assistance, but the person on the phone could not help me (she also was "unable" to look up an account with the account number, only with my online banking ID) and the only option was to make a 3 hour round trip to the branch. I did get access to my account again, but the staff at the branch was not the friendly Comerica staff I was used to; the new people were rude and cold. I told them I wanted to close the account as soon as a refund I was waiting on cleared, and to shut off my debit card so no new purchases could occur.

Three weeks later, MANY phone calls, online chats, another 3 hour round trip to a branch, the account is still open.

There is literally no way for me to get any help. Today they say I have to go to a branch or write them a letter and mail or fax it to a local branch to close the account. Yesterday I was told I did not have to involve the branch. So another 3 hour round trip, or finding a way to send a fax, which I'm sure will end in more frustration.

There seems to be nobody who actually knows what is going on at Fifth Third and can actually provide help. I did speak to one supervisor, who was sympathetic, but kept repeating the same stuff that doesn't work.

One person answered the phone with people (children?) screaming in the background and just yelled "hello?" over the noise, not identifying herself or the bank.

I cannot say one positive thing about Fifth Third customer service. It is a horrible company.

Customer service I consider Elaine Lathon to be my personal banker. Very professional, takes care of my issues in a timely manner and informs me of updates in services I may be qualified for without being pushy.

I accidentally withdrew money out of the wrong account at the ATM which put the account in the negative, I called Karen and she was able to rectify the situation immediately, professionally, and with compassion, she was so kind, then went into the bank that same day and had another great experience with Bank Teller Mike, who is always friendly & professional, what a GREAT Staff, it's a joy interacting with these Bank Employees!!!

My interactions was great from the start with no waiting time. The agents were very polite and helpful. They answered all my questions and were very knowledgeable. The bank environmentade me feel at home not like I was just a number. The process was easy and fast.

Threatening me with fees if I don't put more money in my checking account, which typically has a balance of over $15,000, was the last straw. I'm interviewing other banks and will be leaving 5/3 as soon as I can make arrangements. I have been with 5/3 since 1999 and you have the worst idea of customer service, garbage interest rates compared to other banks (you lost my savings account earlier this year of ~$100k because you couldn't give me a decent rate - Marcus is giving me 3.75%), and have made small banking issues such a hassle I have to come into a branch to get it sorted (like when we needed to reset my minor son's pin number on his debit card). These are just a few reasons of many that I'm disgusted with 5/3.

I was with Comerica Bank since 2012, and I honestly cannot remember having ONE major issue with them in all those years.

This transition to Fifth Third Bank (53) has been the WORST BANKING EXPERIENCE I have ever had!

I have THREE accounts with them, including my business accounts, and I have not been able to use Zelle since the merger. I already took time out of my day to physically go into a branch to get the issue resolved. They couldn't fix it and gave me a number for Zelle instead.

Trying to actually reach someone at Zelle has been nearly impossible.

So I called 53 again for help, and their solution was to tell me to GO BACK INTO A BRANCH and try again.

WHAT?! I already did that! The branch is the one who told me to contact Zelle in the first place!

At this point, I am DONE. I am literally headed to the bank now to close ALL THREE of my accounts.

This isn't just an inconvenience. I run a business. Not having access to services I depend on affects my business and, ultimately, my customers. I should not have to keep getting bounced back and forth between companies trying to get a basic banking service working.

After being a loyal Comerica customer since 2012, this transition has been beyond disappointing.

If you are not currently banking with 53, based on my experience, PLEASE do yourself a favor and think twice before opening an account with them.

I don't deserve this level of service, my business doesn't deserve it, and my customers certainly don't deserve to be affected by it.

I'm done. All three accounts are being closed.